Orlando Utilities Commission – Reliable Plaza

Horrible service! OUC began service on my utilities a day early (against my work order instructions).
There was another tenant occupying and in the process of moving out. Therefore my utilities were being used by this tenant for approx 24 hours at my expense. OUC said the 1 day charge to me was not very much in cost. OUC customer service said they were out there to do a disconnect order on the one tenant, but instead did a meter reading, so they would not have to come back the next day.

I honestly believed I was the only person who experienced issues when dealing with OUC. I am on disability & had a brain aneurysm in 2008. In October, 2015, I switched to their Power Pass program to prevent my utilities from being disconnected. In the interim, I tried to reach Liheap so they could assist me with my outstanding charges. I live in Osceola county and it took me two months to receive an appointment for Liheap assistance. Liheap take calls the first and last Tuesday of every month on a first come, first serve basis. They assist income-​eligible households with energy services. Once I finally got through to someone in Liheap, I was told they could not assist residents with their outstanding balance if they are in OUC’s Power Pass program. I then reached out to OUC to see if they would work with me so I could have my outstanding balance paid. OUC’s rep informed me they won’t accept a promise letter from LIheap for customers who opted to be in their Power Pass program and couldn’t explain their reason. OUC flat out refused to move me to regular billing in order to have Liheap pay my outstanding balance. If I move to regular billing, OUC want a $ 200 deposit but they didn’t need a deposit to move my account to their Power Pass program! They informed me in order to move my account to regular billing, I will need to pay my outstanding balance plus a $ 200 deposit. Now if I was able to do that, I wouldn’t need Liheap’s assistance now would I?!! I just think they are unreasonable, some of their agents are rude as well as ignorant!!! I have YET to read a positive review from a customer!
We need other choices or a reasonable company that doesn’t have idiotic loopholes to fork through!

Suck a$$ customer service! So typical of a company that knows you need their service!!! I got so frustrated I hung up on them!!! Ugh! I’m fuming right now!

From my recent experience with OUC, I would say they had absolutely pathetic customer service. I talked over the phone with OUC trying to get a problem resolved that should have been avoided in the first place and was caused by one of their employees who put in a wrong date to switch service. I must say that many of the customer representatives I talked to were rude, and OUC’s employees had a difficult time answering simple questions. This caused me to call back multiple times, and I was receiving different information from different representatives. Although they finally resolved my issue, they used a large amount of time to resolve it, and this was absolutely ridiculous … If I could give them a negative score, I would. I would also rather wait in line at the DMV rather than talk to some of OUC’s «customer representatives.»
As added frustration, when paying online, there should be an easier way to view your past payments like in a list of «payment history» instead of looking through each of the billing documents or merely seeing just the amount you owe. For a multi-​million dollar company, I feel like the service to customers should be much, much better, especially with their phone reps.

HORRIBLE HORRIBLE! If their were an option to give them ZERO STARS, I would! The worst electricity company I’ve dealt with in my life! My bank accidentally double the bill for the light bill account. They were suppose to send me a check to credit back the amount that was already paid! NEVER DID! The lady on the phone said she would and a week later I called again to find out they never send that check! The second time, she said she’ll definitely send it to me. again, never did. SHAME ON YOU OUC!!! You suck!!! Bunch of crooks!

OUC is the worst electric company out there. Fist off the employees are to dumb to comprehend anything. And the fact that I call to ask for a 3 day extension for my moms bill who is in the hospital, I spent over 2 hours on hold just for them to finally answer and say well sir since your not on the account I can’t help you. If you can get the account holder on the phone then i can do it with them. So should I go to the hospital and pull her out of operations so she can do that. 2 hours on hold for nothing. 2 hours and the employee couldn’t do anything. When I asked for a supervisor she can’t even connect me to one. I’m sorry they have to call you is what she claimed. I hate this electric company, they think they can treat the customers like crap because we need there services. They need to be shut down. Even the slogan The Reliable One is not true. My electric and water is always out for this and that.

In a word, Horrendous with a capital H. I would say the customer service is bad if it were not nonexistent. I have emailed several times (don’t even try to get a real person on the phone) and the emails are rude, condescending and do not actually address much less bring resolution to your question/​problem. The biggest problem I have, and if it is not illegal it should be, is that they «hold» our electric bills «for review» long after they have posted the balance on line (we have to have the actually bill to pay from). They hold it until after the due date so they can collect thousands each month in late fees (our bills average in the $ 90k) Off of one bill! and they are doing this to multiple accounts. How much in late fees does that add up to …

Was charged 120 dollars to transfer to my new apartment six months ago. Switching units now in the same building is going to cost me another 120 dollars because my 700’s credit score isn’t good enough. Apparently if you’re a few days late once with OUC you’re a liability.

OUC orlando, fl costumer service sucks i’m at the phone waiting for more them 1 f… hour nobody to help me

Very Rude people.
The most terrible customer service ever!
Nobody is there to help, I just need a very simple letter, and just Noone there to resolve.
There is no more public reception available… could you believe in that … and utilities company without any personal representative? ?
They give you phones and numbers to call, and when you call you will need to stay hours waiting anyone to answer any of your simple questions.
Just Terrible and disappointed at all.
Very sorry that there is no other option is a monopoly of services.

Most HORRIBLE customer service on the PLANET! I would rather have talked to some rep out in India that I couldn’t understand than deal with the ghetto, rude, insensitive, lying agents they have employed at OUC. When I asked for a supervisor I was told there are none there and she would have to take my number and wait for a call back. Its been days and I’ve yet to get a call. Think one will ever come? I’m not holding my breath…

This company is such a disgrace. My bill is less than 3 weeks late and they decided to shut off my electric with no warning what so ever. After 45 minutes of being on hold I was told they need the payment in full or it won’t be back on. Customer service is terrible as well. All other electric companies wait at least a month or 2 before shutting off service. Such a shitty company screwing us over. Someone needs to stand up to this company and force it to make some laws in regards to how they handle a shut off.

my power was turned off on Wednesday I went to pay the bill to have it turned back on Thursday morning at 1130 a. m it is now 7:30 p.m. At my power is it was not on. When I call to ask someone at customer service which day are the rudest people ever I was informed that they don’t turn the power on but a computer does. but I’m quite sure if someone of importance had the power turned off it take them this long to turn their power back on

If OUC is your only choice as a utility provider… you should think about becoming Amish.

OUC — The Reliable One: Perhaps. The electricity does stay on, usually. I can’t say I have anything bad to say about the electric service from OUC. I have been a customer in Saint Cloud since they took over the old Saint Cloud Utilities many many years ago with no real complaints — about the electrical service.
Now, the billing department and customer service department are another thing.
1) About two years ago they suddenly began charging another customer for my service, and upon realizing their mistake, sent me past due notices for not paying.
2) In October of this year, they changed my account number, and then proceeded to tell me that I had missed an online bank payment, which I hadn’t, and threatened to shut off my service. They claimed my bank had sent the payment to the wrong address, but later realized their mistake and apologized.
3) In November of this year, they claimed I had not paid November’s bill, which I had, and left me a voice mail saying there was an issue with my account. I called the same day, and on two separate events, ended up waiting 25 minutes total for a service rep. that never materialized. I sent them an email explaining I couldn’t sit on the phone during business hours waiting for a response, and they replied that I owed them an amount I had already payed online, plus a fee for late payment, which I had payed on time. In the mail I received a note card telling me to satisfy my account shortages or service might be disconnected. The same day I received an email telling me how sorry they were for their unfortunate book-​keeping errors, and they would be refunding the $ 25.00 late fee on my January bill.
Three major book-​keeping errors in about two years, makes me think that errors on their part are the most reliable thing about OUC.
New update: Make that 4 errors. They can’t find the online payment from my bank for the third month in a row. I think I’ll begin paying for the service with cash at the downtown offices from now on.
Wish I had another option for electrical service in my area. Unfortunately, it’s a monopoly, and not the fun game either.

I just had one of the worst customer service experiences of my life.
Step one — make a username and password. It took about 10 tries to make it through the labyrinth of name and password requirements. Funny thing, no matter what the problem was, the directive was the same — «Please use at least 8 characters and at least 1 number in your password.». After 6 or 7 failures, I figured out the problem was not the password but the username, which demanded a number in it. So I put a number in it and went on to the next screen.
But they were just kidding! After trying to sign in, it turned out (after a long wait for the system to send my username) that the number didn’t even make it into the username, despite it being the hangup the whole time.
Trying to call OUC was also hilarious. The system immediately told me, «we’re sorry, but we are experiencing larger than normal call volume» and shuffled me off to an all-​options-​useless menu. After mashing 0 several times, the system demanded my social security number, account number, or phone number. Of course it recognized none of these, since I’d yet to set up my account (see above). The system could do nothing and I went indefinitely on hold. Being told they refused to help in a cheerful, polished way by a human would have at least given some measure of closure.
I think it’s cool that they’re publicly owned (+1 star), but it doesnt give them an excuse to suck.
First world problems, and plenty of em.