Pep Boys

Zuly the manager was super helpful. Showed up 30 mins before closing with a flat tire on the side which was unpatchable. They were the only store within 20 miles with my rare tire size in stock 255÷45÷20. She even gave me a discount and took care of me even being down 2 technicians. Thank you.

Their slogan is service for less but they would recommend you to repair things that would not fix the issue and you would end up paying more for services that you don’t need.

I made an appointment and fine they took my car right away. Of course there was no waiting. I went for a battery change which they did quick and after they were done they parkes my car. But it wasn’t 30 mins later they gave it back to me and it was because I asked for it, they «forgot» to tell me it was ready. Once I left and went driving on Sand Lake my car started to make a weird noise and started like pulling the car until it stopped working almost in the middle of the road, I managed to pull over. After mins of trying to turn on my car I went back and I claimed what happened. When the mechanic came back he said they «forgot», yes again forgot to put a piece and that’s why it was doing that. Seriously??? How can you forget an important process? Another thing the manager on duty at that time, it was a Friday at 5pm was EXTREMELY rude with other customers, I heard him raising his voice many times to customers, luckyly he wasn’t to me. After all that process of waiting, again with no people I ledt the place almost at 8pm. One last thing, there was only one guy waiting for his car to get checked he didn’t have an appointment and we got there at the same time because I saw him pulling over with a tow truck, and his car wasn’t checked until almost 7pm when again nobody was there only me, and there were more than 5 mechanics, can we call them LAZY… Terrible service, I DO NOT recommend this particular store.

The worst. Called ahead and was told there was not wait. Confirmed there was no wait upon arrival. Asked them to check weird noise and as an afterthought asked for a battery check. Two hours later, only after I went up to them, they told me I needed a new battery. Ok. what about the noise? Apparently, the mechanic was not told about it! I waited two hours for a battery check!
The mechanic did a quick look at the car and determined I needed new struts. Costing about $ 600. Then proceeded to change my battery without my approval!
I took the car to my pep boys on kirkman and they determined the ACTUAL problem, costing under $ 300. DO NOT waste your time & money at this location!

The waiting area seems clean and freak free.
Free WiFi is a real plus, if you’re going to be waiting for the repair to be completed. The folks have always treated me respectfully, and I don’t feel gouged by their costs. It’s usually also my first choice for little car goodies I suddenly discover I can’t live without.

It’s finally over as of today so I’m ready to Unilocal on this experience. Got the so long over due refund check in the mail.
Right, one star because there is no lower level to select.
Here is my «Beef» let’s see if you’ll gag on this serving too.
Had replacement work done on my vehicle. Been hearing a noise every time the front wheels go in a low spot in the road. I replace the struts and all the shocks. At 100K, was time anyway. Only real issue I had with the work portion of this service was upon driving out, to my frustration, I still had the noise.
I open the hood before leaving the parking lot for general frustrated purpose, just to inspect for the new parts. Yes, the parts were replaced and all reassembled. Well, all but one support bracket bolt. Apparently this 5/16×1″ washer bolt had been left on the mechanics counter, assumed, because as soon as I returned and showed him the hole, he went right to his bench, grabbed the bolt and completed the job. Honest error — no problem. Hey, I have extra chit left over too some times — but that is why I hire this stuff out.
But this is in no way why I’m so happy to have PeP Boys out of my life.
Upon paying for this work I am asked if I would like to purchase their PEPGUARD LIMITED EXTENDED WARRANTY coverage.
Humm, I ask: «How long is your (Pep Boys) work guaranteed w/​o the coverage?»
I’m told for 90 days.
In spite of the confidence killer ex-​tree parts epp e sode, I deduct and tell the Asst. Manager: «No thanks. If something done here today is going to fail, it will happen within the 90 days I’m pretty certain. Thanks, but nah, I don’t want it.»
Wow, no rebounding «sales pressure» from the «No thanks doesn’t really mean NO!» sales thinking screwl. Thank goodness!
Asst Mang. rings me up. Now I’ve actually measured this 18″ long receipt that has all kinds of breakdown printed on it.
So, the asst. manager rips this mummy wrap of a receipt from the machine and he does me the favor of folding it up and stows it in their nifty «receipt envelope» provided along with all this other receipt fodder from the sale.
I personally am the type that will actually watch what is being rung up –well, when the establishment provides a monitor screen for the customer to «monitor» Well, not the case at the service department registers at this PEP BOYS.
I get back to the my office and next possible moment I unravel this proclamation just to vet the items line by line — as I (later learned) should have before leaving. Guess something was bothering me?
Well no wonder I was not harassed for saying No Thanks! He put the PEPGUARD LIMITED EXTENDED WARRANTY coverage @ $ 38.99 charge on the bill ANYWAY!
Wow what a set of stones this guy has?! Now I have to wait for 5:01 pm.
I show up and ma-man’s gone home for the day. Oh well, then the Manager gets to do the undo refund.
WRONG! I’m told PEP BOYS can not refund that charge. That I have to complete a form and submit for a cancellation of the policy– He says he hates the policy, but that is Corporate Rules.
I’ve written enough here– but believe me this process did not get easier or «Sail through» to the end. PURE BS — almost contacted the credit card to request a charge back.
My receipt is dated in September and I got the check today 12−27−11. And only because I took the time to review this stupid-​long receipt and would simply not let go of the I got U principle.
Violate my trust one time– why would I ever give you a 2^nd? Gee, I have 110K on my vehicle — don’t I look like a good potential returning customer?
Actually I think the employes must get some kind of «PEP-​Perks» or some bonus thing with every «warranty» sold. Times are tough too.
This Manager was so indifferent to the fact that his employee slipped in an unauthorized charge and the hopes you –THE CUSTOMER, has to go through to make it right.
Finally — off my chest ONE STAR because ZERO, is not an option.

Great service. Great prices. I had my brakes serviced and was very satisfied with price, time, and workmanship.