Publix

I’m done with this Publix. It’s as though the staff at this location has gone through a different training program than any other Publix! I’ve lived in Florida for 40 years, have shopped in hundreds of Publix stores and have never had such consistently poor service and actual rude treatment as I’ve had at the Southchase, Orlando store. I’ve even sought out the deli manager to let him know about a truly rude employee and he didn’t even apologize. I think a clean sweep of management is in order!

I have mixed feelings about this Publix. There a 2 ladies that work there that are exceptionally rude and always make me feel like I am bothering them when they «have» to check me out. I always spend minimum $ 700 and have spent $ 1400 before. I have a very large family to take care of and I would think they would be happy that I am spending that much with their company. There was an assistant store manager, named Jeff, that worked at this store and he has transferred to another store but, he is the most rude, inappropriate manager I have EVER come across. I stopped shopping at this location for awhile because of him!
Recently, I have been having trouble with their Greenwise products. The meat has gone bad before the date on the package. I always store it correctly and place it in a cooler with ice for the very short ride home. I am really upset that I have lost so much steak and chicken and I not will buy these products from Publix anymore.
There are a few baggers and customer service people that are very nice. Also, the bakery is hit and miss. There is one girl that is exceptional in the bakery. She always smiles and talks to us when we get a cake. She always offers to write something on the cake for us as well. Some of the other bakery staff frustrates me though. I have kids and they want the free cookies. If I brought all my kids with me that would be a disaster! So, I usually get a free cookie for all my kids but, now they refuse to give me cookies for kids that are not present. With as much as I spend I would not think a few cookies would kill them to give out! Also, they can be quite rude about the cookies.
All in all I go to Publix because I detest Walmart and I used to love shopping at Publix. However, the friendly, customer oriented, climate has changed at Publix. I am searching for a place now to shop to meet all my needs where I don’t feel like I am bothering them to check out.
A small note about the sale items as well. The quantity limits used to be 10 and, was not normally enforced. I know there are extreme couponers that CLEAR the shelves so I understand the limits. I truly have a big family and need more quantities and I did not know about the change in limits. So, I have more than the 8 and the lady at check out was very rude about the situation. I did not see a sign on ANY of the products that said 8 was the limit. Also, I would assume if the flavor or sweet potato fries vs’ tater tots, that I could 8 of both. No, she would not let me get 8 of each item. Fine, if that is your rules but, SOMEWHERE post this information!!! I got to the check out and was so embarrassed to have to put stuff back because I didn’t know. What’s worse your checker made me feel bad, made a scene, loud voice, and was really abrasive to me about the situation. I was not asking to speak to a manager or anything. I said yes, I thought it was 10 quantity limit. I asked her when the rule changed and she growled at me «It’s been that way for a long time lady!» Ok, well I was just asking and I said that’s fine just ring up 8.
Another problem, my parents are elderly (forgetful) and sometimes shop and misplace their receipt. The items they buy are not always the right items and in the past exchanging without a receipt has not been a problem. Lately, they have hassled me about it. Fine, I take care of my parents and I will eat the cost for the few items they got mixed up but, just another example of the climate change at Publix.
I really want Publix to go back to the way it was but, until then I will be looking to shop elsewhere.

Excellent service, I was approached by an employee and was asked if I needed assistance. Way to go!

The slogan «Where shopping is a pleasure» is so true. The staff is extremely friendly and helpful. If you can’t find something in stock there is always someone close by to assist. The BOGO is my favorite part of coming here. The fresh produce, desserts and hot meals are great.

Publix knows what it is doing, and it is doing it well.
There is no other supermarket that comes to mind around lunch time. Their delicious subs and amazing pastries make it an easy decision.
My preferred sub is the incredible chicken tender sub. Fantastic. The large pieces of chicken, covered and fried to perfection, inside of a fresh bread loaf, wonderful. Add a few toppings and you are good to go.
The bakery at this location is also very good. This appears to be a spanish influenced store, because there are quite a few spanish pastries. However, as good as they all look, there is one hands down winner: The «Pan de Gloria with Guava». Wow, incredible. I would visit this location for that alone. I haved searched other Publix bakeries for this delicious treat and none have, so it’s definitely a special treat. Try it. Once you recover from your sugar induced coma, you’ll thank me. So good.
Staff is polite and helpful. Store is clean and cheery. Overall an excellent place to shop.

An invading army marches in lockstep across a bone-​strewn plain. The earth shudders beneath iron-​shod feet and broad, burnished shields. Steam rises from the horde, lightning crashes in the distance, and a chanting report can be discerned above the clash of sword on casque: «love to SHOP here. LOVE to SAVE HERE.» The world shakes; all hope is extinguished. One sound rises above all others: «Love to SHOP here. LOVE to SAVE HERE. Love to SHOP here. LOVE to SAVE HERE.»
Ok. Now that we’ve got that out of the way…
I don’t much like that slogan, if you haven’t noticed. It has the ring of a cult mantra, which might be appropriate for, say, Trader Joes, which has earned its rabid following. But Pubelix? Just… No.
The whole identity of being the «nice» supermarket is dismissed by how not-​nice it is in there. The sterile white, the fluorescent light, the elevator music. Think Sedano’s but with white people food and prices multiplied by 1.5. What’s «nice» about that?
My main gripe, based on my experience here, are the prices. Namely, the produce is priced well above any comparable store. That should mean it’s extra fresh, but a bag of Bolthouse Farms carrots for $ 1.59 instead of $ 1.00 at Winn Dixie doesn’t really convince me. A shopping trip here will get you the same exact products as any other supermarket, but for an extra chunk of change. If the «classy» ethic is worth it to you, go nuts. I won’t be.
Now, there are good things about this (and most other) Pubelixes. It’s clean. It’s well-​stocked. There is a lot of selection. Most importantly, the staff is really friendly. Creepily so at times, but friendly and seemingly genuine. I experience that at most Pubelixes, actually. I won’t comment on whether or not they are actually a model employer since that’s not what Unilocal is for. But it’s a plausible explanation.
Long story short, it’s a decent but expensive supermarket with a stupid slogan.

I love Publix but this review is about the bakery in this particular store the cake decorator who is horrible out of 5 cakes I have ordered in this store I have had to return 3 she spells names wrong on b-​day cakes she does sloppy work to say the least and she screams and gets loud and nasty with the customers, why is this woman still employed here? I had started to drive all the way to other stores for my orders, they finally got a new decorator I think her name is Becky, I have ordered and she has done more than wonderful on my cakes, she asks you to brings pics for her so she can try to make what ever you want she welcomes and input or ideas wow what a change in attitude for this bakery, so if you order make sure Becky does your cake you wont regret it!

The Southchase Publix. Like all other Publix stores, this one is laid out in a familiar format. There is a greater emphasis on Spanish foods in this store (greater Spanish population area).

Great Publix in a great location!
This Publix is clean and has some of the upscale things (ground lamb, ground buffalo, specialty cuts of meat) that other Publixes in the area don’t typically have.
The employees are very helpful as well and new checkout lanes open up when lines get long!