Rafael Pinero, MD – Pinero Preventive

Dr. Pinero and his office staff rock! They were very friendly and efficient.

Dr. Rivera seems like a joy — very well calm
mannered and seems extremely knowledgable.

Terrible bedside manner. I asked for a call back about an appointment and some medication I was taking and they let me go… They will drop you as a patient. They simply don’t care about their patients. Wish I had checked out the other reviews before putting my trust in him. Now, in the middle of treatment, have to go find a new doctor. Stay away! I’d rather have a straight doctor that cares.

Dr. Pinero’s office has the worst customer service and follow through of any business I have dealt with. Everyone in the office is rude, smug, and disrespectful. I have been going for a year now and have not had one pleasant experience with the office or Dr. Even though he’s one of the only gay doctors in town, I would steer clear!

My elderly mother received poor medical service from this doctor. As I witness, All he did was bombarded her with medication and limited and placed conditions on her receiving referrals. Furthermore, his arrogance in responding to my petition for a wheel chair for my mom was inexcusable!!! After two months of her operation the doctor nor his staff have held themselves accountable to overseeing her needs and challenges. They have not replied to any my many phone calls for medical assisance. What a total lack of respect and elderly negligence! I changed my mom to another plan!!! Beware!!!

Dr. Pinero was recommended to me by a trusted service provider; however, I found his staff difficult to work with which did not make me feel comfortable in beginning a treatment relationship with them. It took me an month-​and-​a-​half to get my first appointment. I am in an HMO, so that means I basically can’t use any of my benefits until I go to see him first. Due to work obligations, I ended up having to cancel the appointment when the automated system called to remind me about it. A week later, I got a letter in the mail stating that I was being dropped from the practice because I «no-​call/​no-​showed». I had to argue with several different people over the phone about this before someone finally checked with the reminder service and saw that I did, indeed, cancel the appointment. They apologized and rescheduled my appointment the following week. Unfortunately, due to unforeseen circumstances at work I am again having to cancel this appointment (I’m an hourly employee with very little control over my schedule and no ability to leave for a few hours to go to the doctor) and now I’m being told that I will have to wait another month to be seen. I asked if there was any way I could be «worked in» and was told that there was not. Overall, the office staff seems a bit surly for my taste and if this practice (which apparently has 2 MDs and 1 nurse practitioner) is truly this busy I don’t think this is going to be a good choice for my primary care. Back to the drawing board… =\

Office is great!!! And Dr Pinero is super easy to talk to! Lots of the local queens use Dr Pinero.