Sears Auto Center

Such a better experience than the location we went to in California. This location remains the reason I go to this chain. I made an online appointment the night before and received a confirmation call within 20 minutes.
I was a couple of minutes early for my appointment and it was at their opening time, but the attendant opened the door early to let me in and check in the car. He was welcoming and quick to get everything gathered and acknowledge the customer who walked in behind me as well.
He offered to sign me up for text messaging to allow me to know as soon as the car was done. About 25 minutes later the car was ready to go. I requested both an oil change and a fix to my rear blinker light, which wasn’t working. They gave me the spare light so that I wouldn’t have to pay for one the next time. The price actually ended up being less than quoted since they were able to do it so quickly, which they didn’t have to do!
Overall: A
Gave them an excellent online review as well to let the chain know of their good work here! Will be back and will make an appointment online again!

Do not walk in this place, just drive by. They told me I needed a wheel alignment except I had it done at the car dealership a week before. I went in for an unrelated service which they couldn’t fix. I spoke to the mechanic and he contradicted what the ‘customer’ service rep told me. This place gives auto shops a bad name by trying to scam their neighbors. Don’t waste your time and money, stay away from this place.

I see lots of bad reviews here. Don’t know why — for some reason, my last 2 experiences at Sears Auto Center have been top notch.
Now, I did not have any tires replaced or anything but I did have to get new batteries installed for 2 of my vehicles. Each time I was helped by Kevin (if you go in there, he’s the tall guy with the beard). Also, each time I went in on a Sunday and was given attention rather quickly.
Battery replacement service is painless. Just leave the keys and they’ll check it out for you. I never had a problem with Die Hard batteries and the price is right. They’ll also do a courtesy check and make recommendations.
The only downside is that waiting can be boring. I mean, their waiting room is just that, and the Fashion Square mall ain’t exactly what it used to be. However, I recommend just walking over to Panera Bread and having a coffee.
Anyway, if you come here ask for Kevin K.

I walked out on these clowns. We needed a new battery and probably an oil change. I said definitely the battery but a diagnostic to see what we needed.
The joke of a salesman said $ 483.00. $ 280 for a for the battery, $ 20 to make it talk to the car,…I stopped listening and walked out.
When to advance auto parts and the sold the battery for $ 180 but I got it free because it was under warranty.

Dorman was friendly and kind. I was waiting with my children for an alternator and battery and he was able to give me an accurate guesstimate of when my car would be done.

Sent girlfriend there to get tire with nail in patched. They told her it cannot be patched and she needed a new tire for $ 160. Sent girlfriend to another auto shop where they fixed it for $ 20. Exactly what you dont want from an auto shop

Be careful. Poor customer service and very quick to sell you services you may not need

I am not Tim «The Tool-​Man» Taylor, but I know a thing or two about cars.
Text me when my car is done. Sure. Tell me it will take a couple hours. Ok. BUT do not text me 30 minutes after I drop it to tell it is ready. What happened to the «couple of hours»? This has happened three times now.
Took the car in for a oil change and was told that I need an alignment without them even looking at the car. After I declined they told me at pick up that the alignment of the car was good (part of their service check). So I would have paid $ 84.99 for them to do nothing.
I understand the need for up-​sells in a business, but don’t try to sell something not needed.
Need tires? or anything from Sears? Order online for in-​store pickup. The online prices are usually cheaper than in person. It is great for tools and tires.

We seem to buy our appliances at. sears all the time. We had purchased a Kenmore refrigerator recently. Really annoying that when we got it installed in the house the left side door opened 90 degrees which was fine. The problem was the ice maker built into the door took up so much space we could not access the the freezer.
The good news is Sears let us replace the side by side with a french door refrigerator. After a few days of them figuring out the paper work.
When we told the sales rep about the freezer being next to impossible to use, he said that happens a lot. Well let the customer know before purchasing next time. Instead we bought two other appliances centered around the refrigerator. We had to spend more money for the other type. Just could have been avoided in the first place if we knew about the ice maker issue that seems to be common.

First and last time we I’ll use Sears for oil change service. My husband took his car in a couple of months for an oil change. Fast forward to this week and the car was making awful noises. We took it to a certified mechanic who said they did not top off fluids like they should of causing a water pump problem. $ 700 lesson learned to not go to an oil change place where they don’t care about your car. Don’t let the coupons for oil change reel you in for sub-​par service.

Caveat– I did not end up getting my tire here.
I actually walked out because the service was just really off in comparison to the previous tire place I had tried. The woman at the front desk barely looked at me and never once smiled. She told me to pull my car up to the front and once I had done so and flagged her down to find out what I should do next she gestured (in a slightly annoyed manner) with a tilt of her head for me to go back inside. I had just gotten a flat tire and I know embarrassingly little when it comes to cars so I was looking for guidance. After waiting another 5 minutes for someone to help me I looked at my companion and we decided to leave.
I ended up going back to the previous place nearby based not on a competing quote– but rather a smiling, friendly demeanor. ~Sigh~ Just a simple smile would have made a difference!
(As a note, this was not at 4:55pm or near closing time, in which case I can understand the not-​so-​nice service, it was at 11am!)

This place is terrible! My car was sounding like a rocket was taking off so I brought it to them to have it looked at and they claimed that it wasn’t loud @ all and that they heard nothing… how is it that they hear NOTHING when everyone else in the car can hear it and feel the vibration?! they kept my car more than half the day to «look @ it» and never called me when they were done with it… I had to call them before they closed only to hear «theres nothing wrong with your car»… I am not the only one who has issues with this place… a few of my neighbors have tried going there as well and have had the same issues with them… I really don’t think any of these people know what they are doing

I came home from vacation and my battery was dead. The tow truck dropped me off 15 minutes before closing time on a 100 degree+ Monday and the guys stayed late to get my car running. They also honored my warrantee. I agree the earlier reviewer that they need wi-​fi, but at the end of the day my car was fixed at a great price so I am happy!

#Sears Auto is #Miserable. Any business that regularly has waiting customers should provide wifi. To me, it says that they don’t care about customers.
I asked about this in 2010 and I was assured they would have it in the coming months. Lets be real, not having it 2010 already out them way behind in the times.
The staff is pretty friendly, but to suggest its cool to walk to Panera during a Florida summer day to get wifi is ridiculous. This turns wait time into a complete time-​suck.
This alone is enough to prevent me from returning.

This place is a complete rip-​off. $ 75 for an oil change and tire rotation? That’s just ridiculous! Time to learn how to change my own oil.

This is the place to go to get your front end aligned. It was approved by several good mechanics I know. They do an expert job and give you a printed report of your before and after settings as they measured them.