Selective Realty Group

We had to temporarily move out of state for work for a few years. Instead of selling our home, we decided to rent it out. To this end, we contracted with the company «RentWorks» to be the property managers for our home in Avalon Park. They were the property management division of the Century 21 agency in the same location. Jerry, the agent my wife worked with was amiable enough, but seemed a bit flighty — though this seems to be a common trait among Real Estate Agents. He delivered on his promise though, and found us good tenants in just a few weeks.
And then it all went downhill.
At some point over the next year, Rentworks became Selective Realty. As I understand it, Jerry departed the company, or was otherwise no longer working in the Property Management division.
As will happen with homes, some small issues came up over the year. The agent we dealt with was slow to respond in communications, and came to us with stories that would change from one conversation to the next. Since we are out of the state, we rely on the agency — who IS local (less than a five minute drive away) to be our eyes and ears on the ground.
The worst issue we have had with them is them charging us for repairs that they have made, but never received our authorization for.
The first instance of this was last year when the tenants became concerned with some water seeping in near the back door. The back porch of the house has always been damp, so this was not completely unexpected. But before permitting repairs, we wanted a handyman take a look and provide an estimate. Since we had recently parted ways with our other handyman, Rentworks/​Selective Realty said they had one that they usually used.
They were sending «American Pro Maintenance». We would later look up this company, and only be mildly surprised to notice that the address for «American Pro Maintenance» was the same address as Selective Realty and Century 21.
The handyman was instructed to visit the premises, inspect the damage and report back his recommendation and estimates. Depending on the severity, we would decide how to proceed, or if it was even necessary to proceed.
A day goes by, and no word back from Selective Realty or their handyman. A few days go by, and nothing. No response to our communications with them either. Finally after a few weeks, we hear back from them.
The handyman had performed the repair and the fee would be taken out of the rent. Wait. What?
The tenants were worried that they would be held liable for the damage, and they and the handyman decided it was necessary to perform the repair immediately. They charged us $ 220 to install a weather strip ($ 15 from Home Depot).
We asked why we had not been notified as he had been instructed, and just kept getting the same line back about it having been «an emergency». Even if it had been absolutely necessary, a two minute phone call from any one of the involved parties should have been made. Selective Realty offered no excuse and no apology, only acknowledging our instruction that NO REPAIRS ARE TO BE MADE WITHOUT EXPLICIT AUTHORIZATION IN THE FUTURE.
And yet, here we are again… With another fee for a repair that we never authorized.
When we received our rent payment, there was money missing. Checking with the agent, we learned it was for a lock replacement. $ 150 for a lock replacement ($ 50 from Home Depot). At first we were told that it was the back door, and the agent wasn’t sure if the key had been changed. Then the story changed to it being the front door, and confirming that the key had not been changed. Once again, no excuse and no apology.
Well, I’m sorry. I’m sorry we ever hired this company.
All we asked for was to be notified of issues PRIOR to repair. In both cases, we WOULD have authorized the repair, but we were not given the option.
In short, Selective Realty got us good renters, but has been a terrible property management company. Look elsewhere for your property management needs.

It is a great company where you build a long-​term relationship with the staff. they helped me a lot to rent my old house and they helped me to find a new one!!! It was an amazing experience! and their services are the best!!!