Sun State Ford

Review is for service only — not sales. I bring my work car here for service. When they are on it, they are on it. But when they are off, they are way off. Sometimes an appointment gets you in and out really quick — sometimes you can get in and out quickly without one. But, sometimes — you may sit there forever and have to ask them what is going on, only to be told that after a few hours of waiting, they are still unable to get you in for an oil change in the next hour or so, or that… surprise, your tire isn’t in stock. Say what? The fleet service team has great customer service. Oil changes can be an ordeal, but tire swaps and repairs are very quick.
The people are always nice to deal with though, and they just seem to forget to sometimes to communicate with the customer regarding their expectations because the service department here can be so busy. If you had a great experience here — don’t assume it will always be like that. But, it could — if they are on it. It would be nice if they offered a complimentary wash or cleaning when those kinds of issues pop up, but that hasn’t happened with me yet. Free WiFi available, as well as pretty decent, free hot coffee (but I would say drink at your own risk after 1pm!) They have a decent waiting room — but for a location this big, it can get crowded so claim your couch quickly. Plugs for laptops/​charging cell phones available.

Its been 24 hrs since I called Linda and left a message still have not heard anything from them.

Kevin in service… Thanks for the help… ps we all have bad days

I came in to get a quick inspection for a minor problem, which unsurprisingly became a major problem. They wanted to charge me $ 120 for a «diagnostic fee» which was not mentioned until they were finished looking. I didn’t have that kind of money so they threatened to keep my vehicle until I paid it. They wrote «$ 120» on my contract after I had signed it (because the maximum default is $ 100). They eventually let me out of the fee.
The wait times and labor fees are above-​average for dealerships in the area. $ 120/​hr.

What is the point of having an appointment? when the gentleman in service said cars dropped off earlier in the day with no appointment are being serviced before mine… I am very disappointed. I will not be back after going to this dealer for seven years.

I drive 540 miles from Murphy N.C. to have all my work done at Sun State Ford, just had work on my 2003 King ranch and it has 181,500 miles on it now and runs like it has only 5 miles on it. Thank you Paul and sun state Ford!

I bought a car here in November of last year. I waited for almost 6 hours to finally buy my car, and even the sales person barley knew anything about the features listed in the car. They let someone go before us into the signing room, and then hurried me through my details and forgot to sign papers and also forgot to take payment! Then after all the difficulties I came back to get my oil changed and waited almost 2 hours and then went to speak to the manager and he didn’t even care. It’ll be a cold day in hell before I come back to this location to be mistreated again.

I bought my car almost 4 years ago from them… still great customer service.

I can’t say enough about my trips to this dealership. I was just telling everyone on Saturday after my service visit that I take my car to the dealer because every time I go, it’s a great experience. It was just for a full synthetic oil change on my 2014 Ford Focus ST, but from the time I walked in until the time I received my car back, it was just very pleasant, as it is every time I visit. I have no complaints and will continue to return here for any of my service needs, including my next car purchase.
From the sales to the service afterwards, it’s been what an experience with a dealership should always be.

Began looking online for the perfect Green Vehicle. Local dealer did not have or even want to wait several weeks for an Order. Been buying new Vehicle since the 60’s lost count on the total. Anyway checking inventory of dealers within 100 miles of Sebring. Discovered the exact Fusion Energi I wanted in stock at Sun State Ford. Emailed & Pedro almost immediately sent a reply with Great prices/​payments. The very next morning drove to Sun State to lock up the deal. Most amazing dealership I have ever seen, friendly, honest, helpful absolutely NO HARD sell here… Just Love this dealership!!! Looking forward to more deals with these fine folks.

This is probably one of the worst dealerships I’ve been to. I went there to test drive the 2015 Mustang and to get more information on them. I was taken out to the Mustangs (which they only had about 6 on their lot) and looked inside some of them. I asked a lot of questions, but not one of them could be answered. He kept saying to look at the window sticker or that he would have to ask and get back to me. I knew more than the sales guy did and I ended up schooling him on the products he needed to know about for his job!
Luckily they had one automatic out of the 6 cars they had on the lot, so I was able to test drive. That part went well. He took me on their normal route and I was able to push the pedal to the medal, so to speak. I wanted to test out some of the features, so we went off the normal route onto a road with no cars and a long straightaway, so that was nice to be able to do that.
Once we got back, I ended up leaving with no new information. And not that I’m complaining, because this could be the most annoying part of visiting a dealership, but I never received any follow-​up phone calls about purchasing the Mustang and never received any of the answers to the questions I had. Not very professional.
I also called a couple weeks later when I wanted to compare two models of the Mustangs and asked someone there if they had those two particular models so I could come in to see them both and they had no idea what I was talking about and kept telling me to just look online. Needless to say, I ended up buying the Mustang from a different dealership that was much more knowledgeable and professional.

If I could give this review zero stars it would be a more accurate representation of our experience.
This past weekend we were car shopping and had done weeks of research deciding which car was going to be the best for our needs. After pricing and finding the best options we decided on the Ford Edge.
As we pulled up to Sun State there was a gentleman (I use that term loosely) who met us at our car and immediately asked for our keys for our trade to be appraised. I thought this was odd because we hadn’t even seen any cars to show interest in buying from them.
He then told us to go look at a certain row of cars and he would be out in a minute. Ten minutes later he walked out and asked what car we wanted to buy. I was taken aback because he hadn’t helped us at all or answered any questions. I told him I liked one particular car but not the color. He then said wait out here at this table and I will be right back with some more information about the car. 30 MINUTES LATER in 90° weather he came out to get us and bring us in. At this point I was very upset and felt trapped because they had our car keys.
After bringing us inside to his office he then laid out two offers with detailed price breakdowns and asked which option we wanted to go with. I was shocked. We had not even been given the option to test drive the car! My boyfriend politely said that we were not interested in that car and needed to shop around at different dealerships. The salesman made a complete flip and had a very bad attitude with us saying «Just go then — go ahead!». We couldn’t leave because they still had our keys at this point.
He told us to wait outside yet again until he brought the car around to us.
I have never been treated so badly by someone I was wanting to give money to! I had heard great things about this dealership and was completely disappointed. I thought maybe we just got a dud of a salesman, but every employee that passed us (as we were waiting 30 minutes outside) was rude.
I left disgusted and disappointed in what I had just experienced. We actually ended up at Greenway jeep/​Dodge and had the best experience. In and out within 2 hours and purchased the best car for us!

I’m sure all service representatives are great at sun state ford but wanted to give a special thanks to Stacey Robinson. I can always get my truck in and out quickly when going through Stacey. Stacey always goes over warranty information with me and makes sure to give me any refunds for something I have paid for in the past that has been recalled by ford to get new my money back. I have never had that level of service from any other ford dealership/​service representative. I can honestly say I will follow Stacey to any ford dealership she may go to in the surrounding area if she were to ever leave. Keep up the great work Stacey and sun state ford!

We needed a very specific vehicle called Sun State Ford and spoke with our salesperson Josh Hosenbold. He found the vehicle we needed right on his lot. He was willing to do whatever it would take to help us purchase our vehicle. He listened to what we needed in a vehicle. He made the process smooth and effortless. If you are looking for a new vehicle, make sure you make Josh Hosenbold your salesperson. No high pressure sales tactics, just someone willing to help you select the vehicle that’s right for you. Working with Josh was a very pleasant experience compared to other dealerships that we went to 1^st. Usually people dread having to deal with car salesperson however Josh has totally changed our perspective. We are very happy with our new vehicle. Thanks Josh and Sun State Ford!

1hr & 30 minutes from the time they were looking at it to «we found nothing» with a noise in the front of my car. 1hr30min really wow … after the 1hr oil change.

I just got a new 2014 Ford Escape from Sun State Ford and the experience was wonderful! I went online and knew what car I wanted. One of the Internet Sales Managers, Ryan Hinkley, contacted me shortly thereafter and I met with him the next day. There was no pressure, and he did everything he could to find a car with the features I wanted. They didn’t have on on the lot but get one from a dealer about 50 miles away. During the whole process, Ryan kept in touch with me and let me know what was going on. I couldn’t be happier with my new car! He even called the next day to see if I had any questions and to see if I was happy with everything. I would definitely do business there again.

We bought a new Fiesta at Sun State last week. Our salesman was Juan. Absolutely fantastic. Highly recommend him (especially if you are a native Spanish speaker). We told Juan what we wanted, he found us the car, and we were out in record time. (For a car dealership anyway.) This is our second vehicle from Sun State. We bought the first in 2008. Would definitely use them again, but I have to get my next car in California. :)

After a week of working with Mullinax Ford on the purchase of an SUV, the deal fell through. I was left feeling misled and a bit dismissed after I refused to abandon my budget.
I reached out to Sunstate Ford Internet Manager John Higley.
Mr. Higley had emailed me a few days earlier after I made an online inquiry to the Ford website. He was one of three dealers who contacted me. While the Greenway manager was creepy and pushy, Mr. Higley was a true gentleman. He made me and my wish list for a car his priorities immediately.
Throughout the sales process and purchase, Mr. Higley was patient and helpful. He took the time to find me the perfect vehicle, provide a test drive, explain all vehicle features, vehicle history and potential financing options. He worked within my budget and honored my AAA discount with no questions.
Understandably, most people anticipate car buying to be a frustrating and tedious process. What a breath of fresh air to work with Mr. Higley. He treated me like I was an old friend. I really appreciated his time, attention and willingness to go the extra mile for me. No request I made was too insignificant to him.
A special shout out to Accessories Manager Solomon Shubin, who worked with me on a steering wheel cover and key protector. He also explained additional items that might be useful for my nonprofit dog rescue.
In all, this dealership is a diamond in the rough. I hope to have the same good fortune when dealing with the service department. Perhaps, I will buy a second vehicle here in the next year. No question I will refer my friends and family to Mr. Higley at Sunstate Ford.
Thanks again for a great experience!

Major rear brake work. Stacey was my service adviser. She is always helpful, pleasant and knowledgeable. The price was fair, the service was prompt, and all work was properly completed. Plus, I was provided a $ 40 on-​line rebate by Stacey, which was easily completed. Within 24 hours I received confirmation that the rebate was approved. Excellent! Sun State Ford has always treated me fairly, and I will buy my next car from them. (I’ve been a regular customer for seven years.)

I write this review as a person who has, in the past, purchase numerous Ford trucks and SUV’s. I also have close friends who were Ford employees. I am the type of purchaser who does thorough research about a vehicle before I set foot on a lot. I know when sticker prices are inflated and I am a pro at not getting juiced.
I’ve been to this dealership 3 times because I do concede there are some salesmen who can hang a bad name on a business. I did give them a chance. However, ALL 3 times I got a full flavored bait and switch, sleazy car salesman experience.
The last time I came knowing what I would pay for a new for F150, which included a fair profit amount for the business. I was literally told my offer would force the business to sell the vehicle at a loss. I allowed myself to be shuffled through the tiered process where I ultimately broke out my folder and showed the «manager» what his business paid for the vehicle. After I left, I drove across town and purchased the same vehicle for less than I was willing to offer Sun State Ford. It was actually the no-​haggle sticker price on the truck that I paid too. The competing dealership also threw in extras.
I hope this business changes its tune because the sticker prices I saw when I went there were truly and insult to my intelligence. I actually may purchase another F150 in the future for hauling furniture and I will again give this place a shot. If they have changed their practices I will gladly update this review with a fair and honest re-​evaluation.