TGI Friday’s

THE ABSOLUTE WORST TGI FRIDAYS
I actually made a Unilocal account to warn people to not come to this specific one.
If you’re fresh off a day at Universal or just craving some cheese sticks, just drive the extra mile cause this is not the one.
First off, me and my friend were craving some cheese sticks so we stopped by after going to Universal and decided to come to this one because it was so close.
We got there around 10 and waited about 15 minutes, which wasn’t too bad considering how busy Universal was that night.
20 minutes went by and no one had stopped at our table, so finally we stopped someone to get some drinks, even then we had to wait 10 minutes to get them, when she brings them out we realize she had brought us the wrong drinks, she fixes it and then she takes our order (this is still not our server btw)
We had ordered a basket of french fries to munch on as an appetizer and asked for lots of honey mustard, when the basket came there was none on there, so we just decided to ask servers walking by for some because we weren’t sure if any of them were actually our server. Finally after asking 4 people one person brought a tiny thing out, but by this time the fries were cold and practically gone.
But the best part is, they never brought our cheese sticks, the one thing we came for.
We couldn’t find the nice lady who took our order to ask for it, and our real server was no where in sight (mainly cause we didn’t know who we were looking for). She finally introduces herself about 40 minutes in and gives us our silverware (after our entrees were going cold) But ran off before we could tell her about the cheese sticks.
We finally gave up and decided it wasn’t worth it and we just wanted our check, the only problem was we couldn’t find her to ask for it. By this point we had had enough and were ready to leave. I went to the hostess stand to get the manager. The hostess said she would send someone to my table and asked where I was sitting, but before I could tell her another coworker rudely interrupted me to ask her a question and then she walked away from me. But I figured she would find me since she knew my general area. Finally after 10 minutes of waiting I got up and got someone else to get the manager for me. He comes a few minutes later, I tell him my situation and he was very nice but he wasn’t even the manager he was a trainee and didn’t know what to do and he brings us our check not too long after. Our waitress came over and apologized and said she was busy with a party, but to ignore a table for 2 hours is ridiculous.
BTW I worked in a restaurant before I know its tough but this was awful.
Also I’m a local and will definitely never return to this one again.

If you are thinking of walking over here from your hotel, save your steps. Our food was cold, bad enough to have it remade, and when the bill came we were charged for having our food remade. It is no wonder these restaurants are few are far between these days.

By far my worst dining experience I have ever had. We went in at lunch around 1:00 on a Sunday. It was not even busy, even though they acted as if they were. The restaurant was majority empty. It took over an hour for us to get our food including the kids meal Mac and cheese. When the food finally arrived it was burnt and cold. We complained that it took an hour and was cold so we waited another 20 minutes for them to bring back out a couple of fries and burgers. There were people near us who waited over an hour and a half for a burger and chicken fingers. The manager walked by once and spent the remainder of his time upfront doing nothing. If your kitchen was taking an hour to cook a burger you’d think You would be back there helping instead of greeting your non existent patrons. Our waiter took forever to come to us and check in, most likely because she was in the back trying to get the food done. We never received a refill in the two hours we were there and one of the employs used the restroom while I was in there and didn’t even wash her hands. I highly do not recommend this location unless you enjoy paying $ 13 for a burger that takes an hour and a half and will be cold.

45 minutes to get drinks and over an hour for dinner a to arrive. Ughhh. Food was good but the service is just insanely slow.

As far as chain restaurants go, this place is one of the worst. Maybe all of the TGI Friday restaurants have fallen, but this one is bad. It took over 15 minutes for someone to notice us and that was a manager. He sent over a server who took our drink order and went to find the actual server for our table. That person could not be found so the original server helped us.
My tap beer was watery. My potato skins were totally made from frozen skins pre made with cheese. They were awful but I ate them anyway.
Don’t go here. Stay away.

We went to TGI Fridays as a moderate sized group of about 10. I know it’s large but not everyone ate more than an appetizer and most drink orders were water.
We arrived at 8. Seated around 8:30. Ordered drinks they came about 8:45 but everyones drink but mine arrived with an «oh I forgot» excuse. No soda in sight for 30mins until 9:15 comes around. We brought up the tardiness of the drink and the excuse was «I forgot; it happens…» and walked off. Forget? Sure. Forget for 30 minutes? Not so much.
When the food finally arrived (only 4 people ordered entrée’s so it’s not like they had to cook up 10 meals for 1 table) they all had looked like they had been sitting out not relatively fresh.
We all probably won’t return as locals to the area. None of us were entirely pleased plus the restaurant was dark and loud. It was hard to hear each other much less see the menu’s without a flashlight on our phones.

Awesome place! I sat at the bar to eat & watch SNF. Crystal the bartender was great. Super energy & vibe! Burger was very tasty. Good atmosphere to watch sports!

We were staying in a hotel next to this Friday’s and without a car, our eating options were limited. On our first night in Florida, we went there for dinner. While discussing food options with the waitress, I mentioned that I didn’t want spicy sauce for our wings but she didn’t warn me that the actual menu item I was ordering was spicy (not indicated on the menu). I could barely eat my meal because it was so hot and it was hard to flag her down for water. She was very busy and kept flying by quickly.
We went back again after a long day at the park and not wanting to deal with the crowds at City Walk. We ordered the sampler with three items to go. When we got back to the hotel room, we found one of the items was wrong. We ate it anyway because we were too tired to go back.

The host who seated us was awesome. The wait for our food was extremely long. We had to ask for refills on our drinks while we waited. The food was less than mediocre.

This TGIFridays was attached to my hotel. I used them three times. 2 stars is. about average for each visit.
The first use was room service. I used the number on the dial, no answer, it rang to front desk and she routed me to them — so why have a room service button in the first place? I placed my order — noting that the page in the menu said that — GRATUITY IS INCLUDED– When the food was delivered, it was right, and it was OK, the person delivering was expecting a tip. When I explained what the menu said, she told me that «Oh no, that’s just the service fee…» … Ok.
The 2^nd stop was breakfast the next morning. They offer a buffet for everyone. The hotel said it was $ 10, The menu said $ 10.99, beverages separate. It offered standard fare, but it took 7 minutes to be seated. While I stood up front, the person behind the bar refused to look at me, refused to acknolwdge my presence. FINALLY the one wait person in the dining area came and sat me, placing a menu down on a table and told me to go ahead and serve myself. I did, when I came back, the table I’d been seated at, had been cleared by the bus boy. WTF?
The food, was cold. The scrambled eggs, were cold. the bacon was only half cooked and cold, it was pretty nasty. The fruit was OK, and the french toast was ok. But the Coffee was Great.
Third time, Dinner on Saturday. This was the only experience that was redeemable. I sat in the bar area, at a table near the window. I ordered the chicken skewers, no rice. they made that happen. However when I asked for additional dressing for my tomato & mozerella salad, it never came. The food was tasty and the temperatures were good.
They aren’t concerned about custmer service here, it’s obvious.

Two stars that is being generous.
When we first entered it was 830 pm there were two hostesses waiting and greeted us. We were a party of 4, there was only one couple waiting to be seated. It was a little bit disorganized as they didn’t know what to do, we were asked 5 times (yes I counted) how many were in our party.
It was busy not packed as I saw a lot of empty tables
We were seated after 5−10min of waiting all the way to the back of the restaurant near the restrooms.
We were seated no mentioned about specials or anything from the hostess that seated us just gave us our menus and left
10minuted our served finally showed up to get our drink order. Again no mention about any drink specials I had to ask about them. I ordered a pink pun martini it was vodka cranberry juice poured over cotton candy. sounded yummy and server said it was very sweet, my friend got a cocktail with orange flavored vodka and some juice.
10 – 15 min later our drinks arrived mine tasted like orange yuck I returned it and got a melon drink.
We ordered our food when the first drinks came out I got a medium flat iron steak with Parmesan fries (yum) and Mac and cheese (better the next day)
Friend at the table ordered the same steak only medium rare
Another friend ordered appetizer wings and the last friend ordered the Friday shrimp.
Fast forward to about a half hour later our food started to arrive the shrimp the the two steaks, the chicken was still missing.
As I cut open my steak it was bright red not medium we were all starving at this point I wasn’t going to say anything until I tried a bite it was burnt.
My friend that ordered the same steak cut his open and it was medium the switched our steaks. We told the server she apologized (still no chicken wings for my friend) she immediately ordered us new steaks (which took another 30min about) at that time everyone else was done with their meals as we just got ours.
It was a friends birthday so she ordered her free birthday dessert she got the chocolate brownie that was topped with ice cream fudge and nuts. Looked yummy if you are looking for them to sing happy birthday to you well they don’t.
I would recommend this place if you have over two hours to waste as we did not and do not want fast service then come here. I do not recommend this restaurant as they lack customer service management prescience and getting the orders correct

Worst experience at TGIF’s in over 20 years of going. Once seated, I waited over 20 minutes for a simple beer. The appetizer NEVER came out, the food was subpar and my wife got food poisoning which ruined one of our few vacation days. I will never spend another $ at one of their restaurants again. Life is too short to eat sh! t!!!

Service was so so. My order was wrong I sent it back and they added to what I was suppose to get on my burger on the same burger. Always makes me nervous sending food back. No apology or manager to come over and apologize. Also my daughter got the wrong meal and the waitress asked after if she ordered the wrong meal. We got charged and corrected for an adult meal and was delivered a child meal. Now I see why Friday’s are going out of business. Management not the staff care about customer service.
Also when you walk out of a place it’s always nice to be thanked.

If I could rate a negative number I definitely would. First we ordered Long Islands (Happy hour) and the tasted awful. The were sent back, but the next round wasn’t any better. We ordered appetizers and they were finally bought to the table, but we didn’t have any plates or silverware. We got our own, but our server finally bought some to the table 20 minutes later.
I’ve always had crappy service here, so I don’t know why I came back. Just avoid it completely and drive to the Friday’s on Conroy.

Worst service ever. Waited forever and the place was empty. Finally Served our appetizers and were not provided silverware to eat it, then after quite some time were given plastic silverware. When we wished to order our entrees, the server did not return for at least 20 minutes. We had told him we were planning on ordering. No excuse, the place was not busy and we were near their stand and could hear them socializing. Left disappointed and hungry.

I use to like Fridays until I Came here, Be careful here they overcharged me and it took a week to get I am sorry. Go to another location this one is horrible

Awesome food and friendly staff but the restroom is very dirty and place kind of looks old

I have been to this restaurant zillions of times but it just seems to keep getting worse! Tonight My husband drove 20 min just to pick up my take out when he brought it home my food was wrong and they charged me for food that I didn’t order! So I called the manager he was nice but said bring it back and I’ll fix ur salad and ur bill so u will only have to pay for your salad I was like ugh ok I just drive 20 min and I felt I should have got it free ur the ones that screwed up so I was like whatever went back got the right salad and paid full price for my salad… Then I got home started eating my food and there is a f-​ing hair in my damn salad that was it im done I will not go back!!!

After leaving the Fridays right near Sea World with some if the worst customer service i have ever experienced, we went to the one near Universal Studios Orlando off of Kirkman. WHAT A DIFFERENCE! Eli was our server, as polite as could be. The food came out so fast, and so fresh, and he was already on top of putting in a refill order as they set the first plates down. Night and day difference between the two locations. Maybe they should send some staff from this location to properly train the other one.

We are locals to the area. Okay service at the bar. Ran into some friends ata booth during our visit. Their server was a blonde female. They had been sitting for over twenty minutes waiting for beers they ordered and hadnt placed a food order. Server walker by multiple times and didnt acknowledge them even after multiple attempts of trying to get her attention. This was our first visit to this location and we probably wont be back. Our half off appetizers were mediocre.