Transcending Eye Care

I was greeted promptly upon walking in the LensCrafters, and they brought me back to the eye exam area. I made my appointment online (4:20 with Dr. Jasveen Panesar, O.D.) and was able to get in same day – very convenient!
This was probably my first eye exam in 20 years or so, and the last one was only because of an injury. Working in healthcare myself, I showed up early (4:00) to do new patient paperwork, and there wasn’t much – just a single 2-​sided sheet.
The front desk lady who checked me in was nice, and ended up being the person who did my initial screening before being seen by the doctor. I was called back pretty close to my appointment time (only 5 minutes late).
Dr. Panesar was prompt and courteous. After the first part of the exam (eval for glasses/​contacts) she put dilating drops in my eyes and sent me back to the waiting room while they took effect, about 15 minutes. She brought me back, finished up the dilated exam, and sent me on my way. I was out the door by 5:30.
Overall, I am very pleased with my experience here. I would absolutely return, and would recommend Dr. Panesar.

Friendly place with a very professional staff. Dr. Tran is patient and experienced at her craft. This has been my third visit here and I’m from out of state. Eye exams, prescription refills, etc. Come here!

I want to say that my issue isn’t with LenseCrafters, they did their part and sold me what I asked for as well as helped exchange my lenses afterwards. They share the same building/​work space.
This year on April 23^rd I had run out of contacts to wear to work and had a work week coming up full of extra shifts. I called my new optometrist but they were booked for the next two weeks, so I got a little froggy and just went to the closest place I could find on Colonial. I went through the process of having my eyes examined, I notified the optometrist of my discomfort wearing lenses with different power but close to each other like a 5.75 and 6.00. After the exam I could see good and had no issues until at work and trying to read schematics which contain a lot of dark lettering and lines on a bright white background, I couldn’t read them, and if I continued trying I started getting headaches. So I called up their offices and was very nicely told that «we just can’t do much for you» because I was wearing contacts and it’s like wearing a single power lense, so I would lose some ability to see up close. BS. I was never called back to schedule a re-​exam or to have my prescription changed, I was ignored. And after hearing a bunch of hemming-​n-​hawing I needed my prescription changed one way or another so I called up my usual eye place and set up an appointment. Unfortunately I had already burned through my insurance for the year on my first eye exam, so now I’m coming out of pocket $ 140. Then back to LenseCrafters to exchange of of the boxes I hadn’t opened for my new and correct prescription plus purchasing a new box of lenses because unfortunately I had already opened up one of the two boxes and am unable to return them. So, $ 250 later, I finally am able to see correctly.
I’m glad I didn’t waste additional $ out of pocket buying glasses, because those prescriptions would have been wrong as well.
All in all I wasted plenty of time, lost $ 250, and burned through my eye insurance I pay monthly for on a visit that I should’ve never done. I won’t return and although the original consultation was nice and welcoming. Their post sale assistance is horrible, spend your money elsewhere that is more than happy to adjust your prescription if it isn’t working for you. Their answer to my request to have them re-​examine my eyes should have been met with a «sure, please come back», not 20 ways of why it can’t happen.