Home Design Furniture

We purchased an Ashley sofa and recliner from here. We picked it up because we live 45 miles away. After less than 1 month, the fabric on the arm of the sofa pulled out from behind the studding on the front. I called and they told me to send pictures of the sofa and the serial number, which I did. They said they would get back to me within 2 days. 2 weeks later, I called again and asked what was going to be done. Again I was told that someone would call me back within the day. Again, no call. I called again the next day, and this time I got a machine telling me to leave a message, and someone would call. I still have not received a call. I would never shop here, their customer service is horrible! I’m sitting here with a defective sofa and I’m getting nowhere with them.

We purchased couches that were delivered pretty quickly and looked nice on arrival. It was a good deal that was advertised. The customer service seems good overall and the quality of the furniture appears nicely made. We had issues receiving the promotional tickets to PAN, which was disappointing because It took almost a month, but they finally came in. Thank you