Summit Hut

Absolutely amazing guest service and experience here ! Andrew has helped me multiple times with with issues and advice providing an amazing experience. When Andrew was busy Brian and John stepped in and were equally exceptional, these guys have repeatedly gone above and beyond for me even when it meant backing me against a large company’s malfunctioning equipment. If you need anything outdoor /​camping related please support this LOCAL store and you will not be disappointed.

Went hiking with my 10+ year old hiking boots, after emerging the canyon I decided it was time to invest in a new pair of boots. After our hike, my husband suggested we try the big sporting goods store at the Tucson Mall. After explaining my needs the sales person suggested a couple shoes that really were not options due to cost. She never offered to size me or to pull out a pair of shoes to try on. I just didn’t want to spend more than $ 200 on hiking boots. We ended up leaving this location and heading over to Summit Hut.
We raced up to Oro Vally location and entered the store at 16:50 (this store closes at 17:00 on Sundays). Tiffany asked if we needed help. I explained to her that we were out hiking, I have many blisters on my feet from the trek, and that I would like to find a new pair of boots. She then measured my feet and asked what was important. Tiffany explained that I have very narrow feet (especially considering how narrow they were after a 9 mile hike) and that my feet are two different sizes. She offered two great pairs of shoes and had me try them on with SuperFeet (which I used in my old hikers).
Tiffany was fantastic. She wanted me to be nothing but thrilled with my new shoes and offered advice on how to avoid blisters and pain. The best part, I bought a new pair of hikers and a new pair of SuperFeet insoles for far less than what I had expected to pay. In the end, Summit Hut earned my business. I am so thankful the bigger stores have not run this business out of Tucson.