Tangerine Dental Group and Orthodontics

I had a Wonderful first-​time experience at Tangerine Dental Group! Let me tell you how it went.
I would highly recommend the dentist at Tangerine Dental Group. Dr. Ashraf and his team are amazing and wonderful. They did a great job at making the environment as calm and comfortable for me. More importantly, they were great at providing me options for my treatment. I can’t stress this enough, but they gave me options WITHOUT being pushy at all! I would rather have the opportunity to pay extra for better treatment, than instead of having the insurance dictate the lesser quality. I have a personal philosophy of, if I’m going to have some medical treatment in my body, I want it to be given the option for the the best quality… especially if it involves my mouth! Dr. Ashraf was very gentle and thorough at explaining the different options for my treatment plan.
I could tell immediately this was an up-​scale fancy office where they knew their stuff. This was the first dental office I’ve ever been to where the dentist actually came out the waiting area and welcomed me! When he did that, I knew I was in good hands. As I was looking around the office I realized everyone there is on top of their game. This includes the lady who was even taking x-​rays, and pictures of my teeth. She called it a ‘toothbrush camera,’ and I totally saw things I never knew were in my mouth! All the technology in this office makes me feel and in capable hands. The dentist also is super smart, but does a great job at explaining everything so even I could understand. He has these huge magnifying-​microscopes he wears in front of his face, I can tell Dr. Ashraf is a perfectionist.
I don’t have anything else to say, except this was one of the best dental experiences I’ve ever had. The staff was friendly, the office was clean, and I never felt uncomfortable.

Horrible!!! I was trying to be cautious about my first appointment after reading all the reviews. I told them I only want them to take the X-​ray pics covered by my insurance… and they snuck in four digital images that are $ 85 EACH! I was even told how much out of pocket cost the fluoride would cost before I accepted but these images were HIDDEN COSTS!!!
HUGE SCAM LOST MONEY.
I don’t have any dental issues… never have.
DO NOT GO HERE!

I’ve always been anxious about going to the dentist. But, I can tell you this place is amazing! When I had my appointment, I was immediately greeted by Dr. Ashraf in the waiting room. He calmed my anxiety and immediately made me feel less guilty of my neglected dental care.
This office has it all! The modern technology was great! They took all these images and radiographs… there was no way they’re were going to miss any of my dental problems. They even had this cool technology that took rotated around my face and took an imagine of my whole mouth. I’m currently a doctor too, and even I was taking blown away by the amount of technology they had available!
The staff and front office are really good. They helped work with me to address the finances of everything.. after reading all these bad reviews on here I have to say to me the prices were completely reasonable!
They did a great job explaining what my insurance covers, and what to expect with my out-​of-​pocket expenses. As a member in the HealthCare Industry, I can tell you, this place does it right by maximizing my insurance benefits and limiting my out-​of-​pocket to as little as possible! They simple showed me what was recommended, and what was optional. I respect them so much for that transparency! The fees were super clear and at no point did I feel any pressure. This place is the best value! Ask for Sam (the manager) if you have any money questions.
By the end, I got this laser treatment on my gums, and I swear, my gums have never felt cleaner! I HIGHLY RECOMMEND IT! I had never heard of it before but now, I would highly recommend this office to any of my family and friends, best visit to the dentist!
SIDE NOTE: This office reports they are under new ownership as of 2015. I guess they used to have an out-​of-​state owner, but that seems to be different now! The leadership of Dr. Ashraf and his dental team have rallied around him to really make this a patient first focus-​of-​practice. I felt like I was the only one they were rolling the red-​carpet on. All the way from the way I was treated, to the finances and cost of everything, they’ve really done a remarkable job in helping ensure I get the dentistry I need!

These folks would give a used car dealer a bad name. Went to them for a while because they are convenient. I had not went in a few years but kept getting emails saying «you are due for a cleaning, hit this tab here to sign up for a $ 39 cleaning/​exam/​x-​rays» (I don’t have insurance). I looked for the fine print saying this was just for new customers and could not find anything to that effect. Quite frankly I assumed that was just a teaser and would have been happy to pay more. Regardless, I signed up, got a confirmation email that I replied to confirming the time/​date of the appointment and asking for them to confirm what the cost would be. They did not reply. 5 days later I go in for the appointment and one of the ladies comes out and says she wants to make sure we are on the same page about cost and that it would be $ 250! I walked out on the spot…

Upcharges every time you go. Overpriced, even with insurance. Shoddy workmanship. Run the other way.

This place is sketchy and unethical. I used to go here but they wanted me to do a $ 500 special cleaning that insurance wouldn’t cover every time I went in. I never did it, even telling them that no previous dentist ever told me I needed it. Since I left and went elsewhere, the new dentist has also never recommended any special cleanings. It’s obvious that Tangerine is just trying to scam people. They also tried to charge my wife hundreds of dollars out of pocket for something they deemed an emergency procedure. I got my employer and insurance provider involved and they took Tangerine Dental to task, noting to them that they contractually could not charge us for what they did. The manager was also caught telling lies and switching stories when talking to my insurance company. They backed down on the charges after being caught red handed. I submitted s complaint to the AG Attorney General’s office due to the improper charges and outright scams.

These guys obviously have a dental monopoly in OV, and gets away with this due to their pristine office, but let me tell you if you don’t like to get shanked, its worth the drive to go somewhere else. I was just coming here to get a teeth cleaning and before they did that they poked me around with this stick, going «6» «4» «3», measuring how far up my gums where. Then they told me they highly didn’t recommend me getting my teeth cleaned because they wanted me to get gum surgery. When I refused, they were like, sign this form. The assistant, before she even told me or allowed me to read what I was signing made me sign (almost, but I read) for a 2,000 charge for the gum surgery I did not want. I have never, ever been recommended by a dentist to go this measure. I went to another dentist afterward and he said that wasn’t necessary. This also happened to two of my friends, and their gums are fine.

I agree with the other reviewers. WATCH FOR THE UPCHARGES. Every time I turned around they were trying to sell me something else. I just wanted a standard twice a year cleaning.
I finally asked after the third cleaning; «why are my cleanings so much?» They told me they thought I wanted the «better» cleaning. That was another $ 60 more then my insurance will pay for cleaning.
Why didnt you ask me if I wanted that or even tell me? All the office manager said was; «oh, sorry».
I havent been back.

Update: After requesting that my records be sent to a new dentist and the kids’ appointments cancelled… surprise, surprise, neither of those things was done. I got a call reminding me of their upcoming appointments. I called to cancel and here’s how it went, Me: «I’d like to cancel my kids’ appointments on Monday please.» Them: «Would you like to reschedule?» Me: «No thank you.» Them: click. Hung up on me! Run… far and fast… just run from this place!

Just moved from WA to Tucson and went to Tangerine Dental for a cleaning. 2 hrs. later I had a jagged hole under my bridge and was told it was probably food lodged there that was removed during the cleaning. I have my teeth cleaned every 3 months. I never had a jagged hole under my bridge after a cleaning. I also had x-​rays taken and was told there was decay under my bridge as evidenced in the x-​ray. They made no attempt to probe the decay. They would remove the bridge and take care of the decay for 2K (after insurance) with the possibility of implants for an additional 9K (after insurance) if the tooth and its neighbor could not be saved. I called my WA dentist for his opinion. He said an offer to smooth out the jagged hole should have been made. He said that a physical probe of the area indicated no decay when he looked at it 3 months prior and was skeptical that any significant decay could have occurred in 3 months. I had Tangerine send their x-​ray to another Tucson dentist who reviewed their and his x-​ray and probed the decay area; he concurred with my WA dentist: no decay and that the cleaning removed an old filling. He filled the jagged hole. I was out of his dental office in 45 minutes.

I went in for the «Special» that they were advertising for an exam, cleaning and x-​ray. I didn’t have any insurance at the time so it seemed like a good deal. Before I new it they were telling me that I needed a deep cleaning and it was going to cost me over $ 1000. They wouldn’t even do a regular cleaning so I just left. I am going by to pick up my x-​rays this morning and I’m heading to another dentist.

This place is pricey and seems to love adding on charges. Maybe they all get discounted rates because they work there, but for the rest of us that don’t work there… the cost can pile up quickly! One day I went in for a regular appointment and with no warning, I was assigned to some cocky, arrogant dentist because mine suddenly retired! There seemed to be a lot more patient centered care with the dentist who retired, now it just seems they are interested or focused on how much cash they can squeeze out of you. Not good!

Just say NO! This practice and its sister practice Catalina Smiles is more interested in how much it can upcharge you. Those are the only 2 offices I have ever been to in my life that add charges to a basic cleaning. It should have been $ 60 and if they had their way it would have been $ 250. I said «I JUST want my teeth cleaned» She said «Oh I can take those charges off» They never should have been added on!!! I spend 90 minutes and never got my teeth cleaned, which is what I went for. Once they got me in the chair the sales pitches started. She evenwanted me to pay before any work was started and while you are laying down in the chair. Do lots of people run out the door??? I DID AND MY ADVISE IS FOR YOU TO RUN TOO!

Normally going to the dentist is a painful experience, I have to tell you that this was far from it. First of all the this office uses the latest technology and offer prompt professional service. I was greeted with a friendly smile, offered professional advice and given lot’s of options for my dental care. I would highly recommend Tangerine Dental Group to my closest friends.