Big O Tires

Never go to Big O Tires in Oroville. I needed to buy new tires. When they looked at my tires they said they were all bad. I had just went to Les Schwab and they said I just needed to replace two tires. The manager gave me estimated charges for work he said needed to be done after inspecting my car. The estimated extra work that needed to be done was $ 2400.00. I believed I was being lied to because they said my brakes needed to be fully replaced. They told me they were shot and this included pads, drums etc. My pads were just replaced two months ago!!! When I told him I didn’t want the work done and that I felt they were screwing with me, the manager rudely responded by saying, «How can I screw with you when your car is falling apart».
So I took my Honda to Les Schwab and my tires were $ 100.00 cheaper. They gave me estimated charges of needed repair. The total cost was $ 600.00. I then asked him how my brakes looked. (He had no idea of my estimate from Big O Tires). He said there was nothing wrong with them.
Not only was Big O Tires dishonest in their estimated work that needed to be done on my car but also their prices were twice as much. Their customer service skills need to be addressed too. I hope this is helpful to others!

This place is untruthful & out to rob you… I had endless problems with them. They always lost our hub caps and would deny losing them, saying…“it must have came in that way.” They have claimed that I needed an oil change when, infact, my father had just changed it 1 week before…
While having my tires rotated, I asked them to also check my battery because I was having trouble getting it to turn over, they said it was fine (I later took it to autozone & had it tested right in front of me, it was almost dead)! In the same trip I had also asked for Big o to check my breaks, & they also said they were fine…(about a month later, I discovered my front break pads were getting so low that it would soon start to affect my rotors, which I am sure Big o was hoping for as that would have made them much more money.
Third, for a simple tire air-​check and rotation, they broke off my stud. One of the workers apologized and admitted he had the torque too high (over a 100) and he broke it off… but his manager Jesus later stepped in and said it was my fault because Hondas have «cheaply made hubs» and this is a «frequent issue with Hondas»… and I would need to pay $ 200 for a new hub, plus additional labor costs…
Either these workers do not know the first thing about their job, or they are simply out for $$$…
either way, avoid if you can. hope this helps!

Came in with my family when our tire took a screw. Told a 30 – 45 minute wait becaus e they’re busy. The tweaked –out, toothless staff spent more time in the lobby watching football than they did working. And the bathroom was too filthy to take our children into. We had to walk to the corner gas station.

DO NOT GO TO THIS RIP OFF ARTIST… Jesus told me the tires would be $ 430…he then called me to say that I needed front end work. And that the total would be $ 566. When I got there… I was given a bill for almost $ 1100 and told that I approved it. He offered no solution other than to leave my car there (he did not care about my Dr appt the next day) until I could come up with the money. Gangster style. Thanks BIG O Oroville. He was courteous enough to call HIS manager an put him on the phone. Of course, he defended his emplyee and repeated the same speech Jesus had just given me. I think they have a script to screw people over with.

What a great shop! I can’t say enough positive things about this Big O. I don’t have the best experience with tire/​mechanic shops because they usually try to sell me a bunch of stuff I don’t need, but this place is the opposite! The guys that work there are honest and actually care about their customers, not just about making money. I recommend this place to anyone looking to get some great tires or work done on their car, you wont regret it! I know I’ll be back anytime I need something fixed! Thanks Big O!

Staff that works behind the counter will tell you anything to get your money.
But if something goes wrong they blame someone else.
They did not install the parts rite and they flew off. After 25 days and 6 times
asking were the parts are i went to the auto dealer and ordered the part myself.
Had the dealer install.

My wife recently went tire shopping and tried out Big O. When she went to Big O she told them that she only wanted to buy 2 tires for the front end for now and buy the other 2 later. Well, the guy at Big O told my wife that our Mini-​Van was All Wheel Drive and she would have to buy 4 tires instead of 2. This could be true, but the kicker is, our Mini-​Van is only 2-​WD not AWD. My wife didn’t know this at the time and thank goodness she didn’t have enough money to buy all 4. Instead she went to quality used and they hooked her up.
I will share this story with anyone that mentions Big O Tires to me. I am also sending my wife back to Big O to get the name of the person who tried to swindle her and send a letter to their home office.
This could have been due to ignorant employees or on purpose to make money, but either way, this is ridiculous.

Yesterday my partner went shopping for tires for our Honda. He first went to Les Schwab as this is where he originally got the tires. I have gone back and forth about them as when they rotated the tires last, they did not check the tire pressure and the tires were LOW! Ok, a store that specializes in tires and they dont check the tire pressure? I do not trust them!
Well Les Schwabs tires doubled in price, and my partner ended up at Big O tires. We got the tires at the price we wanted, and guess what?
The tire pressure was perfect!