Osseo Powersports

Gary (Parts Manager) was extremely helpful with finding some parts for an old snowblower. He also gave me a great tip for backing out a bolt that was snapped off in the engine block. I would definitely recommend them as a resource for your small engine parts needs.

Extremely happy with the service and staff at osseo powersports. Reasonably priced and timely. The did an excellent job on my old bike. I plan on buying my next bike from them.

I was looking forward to doing business with a local Honda dealer rather than my usual internet vendors. I stopped by there to get a quote on some prices for engine parts to see how they stacked up to other places. Their prices seemed fair. While there I also purchased some handlebars and grips that they had in stock.
Once I arrived home I removed the handlebars from the packaging and noticed that they’d been mounted (clamp marks and scratches from controls and grips being mounted). I felt a little silly having paid full retail price for something that had been removed from the packaging and scratched and marred. I returned to the store an hour after I had purchased them and explained the wear on the part. The employee I was speaking with turned to the other employee at the parts counter sitting next to him and asked him if the bars had been mounted. He replied «No…wait, I mounted them on my sled and didn’t like them so I took them off».
To summarize, an employee opened a new part, scratched and marred it, then put it back in the packaging for full retail price without letting potential buyers know about it. I was not offered an apology for having to figure this out on my own. I had to ask for a discount on the part, which was given at about 14% off MSRP (which I begrudgingly accepted). This interaction, however, demonstrated a willingness to be deceptive/​careless with parts and how they are conveyed to the customer. Subsequently, I will not buy anything else from them and would recommend others not either.