The ‘Sota Shop

By FAR, the WORST customer service I’ve ever experienced in my life.
I ordered a crew neck as a gift for a family members’ birthday. 3 weeks later I received an email saying the order was delayed another week. They apologized, and said they would throw in a free shirt for the issues.
I was happy with their initial response, until the NEXT week, I received an email saying the order was completely cancelled.
It takes weeks to ever receive any sort of communication from them whatsoever.
It has now been over 2 months since my initial order and over a month since the free t-​shirt was promised. I’ve received NOTHING and no one at the company will even respond to my inquiries.
It’s such a shame because I like all their products and would have been a return customer over the years. I would have recommended them to friends. Now I’m left with a bad taste in my mouth and will never purchase another item from them again. And I will NOT recommend their services of products to anyone I know.
Next time they shouldn’t be so short-​sided otherwise they will continue to lose ongoing business.