Molly Maid

I am not one to complain and I definitely prefer to praise a company publicly but what happened to me this morning while getting an estimate was absolutely disgusting. A woman (keeping her nameless on purpose) was scheduled to be here at 10 to give me an estimate. She showed up about 5 – 10 minutes late with a bitch mug and a nasty attitude. No mention of her being late as well. Don’t you always apologize for being late? Kindness 101! To make it worse, she was not sympathetic to my needs (chronic pain and having a really tough day), is allergic to cats so was not nice to my kittens (why is she show up when I advised you I had cats on your website??), was not interested in anything I had to say and was dismissive to my questions and comments. I tried multiple times to to connect with her so we can have a nice conversation but nothing worked. She was not interested in me, my home or my needs. She didn’t even seem to care that I am living above my 93-​year-​old grandmother which really isn’t shocking because she didn’t care that I was having trouble walking up & down the stairs!!! You are expensive but I would have figured out how to pay if I thought it was worth it. After today, I wouldn’t use you if you were cheap! Luckily I have another cleaning service coming tomorrow and they promote being green whereas this woman didn’t appear to care about being eco-​friendly at all! I would definitely not recommend using your services to anyone! You might have a terrific cleaning staff but unfortunately, they have an awful person representing them. A total shame.

Can’t understand other’s issues. I called on monday afternoon, got an immediate answer and appointment for wednesday, confirmation call tues afternoon. The two women came 10 minutes early, got right to work, did a fine job in reasonable time and reasonable price. I am so tired of tradesmen and services being hard to reach, imprecise about time, this was easy and efficient. Nobody spoke much English, but the mumbling native speakers I’ve gotten used to don’t get any points for that. I’d recommend them and hire them again in a minute.

I don’t even know where to begin. First of all, this service does not deserve a star… It was my only option, I’d be happy to leave no stars for them.
Their customer service is horrendous, their prices vary on the same apartment. I hired them last year for a few months, then rehired them at the end of the year and the same apt got a higher rating the second time around. They don’t know what they’re doing, not the cleaning crew and definitely not the managers running this operation. They are rude on the phone and do not help the situation at all, they just comp the next terrible cleaning service.
The crew is unorganized and dirty. One time, one of the women was on the phone the entire time she was cleaning holding it to her ear. Needless to say, the job was mediocre. They were never on time and their cleaning style was basically get in and out as soon as possible. They left the apartment smelling like dirty rags because that’s what they keep using. My home is being cleaned with the dirty rags from the previous home. It’s not sanitary at all!
And lastly, which is the worse part… They stole my camera. One of the women in the cleaning crew took off with my camera, I looked for it for almost 2 weeks and couldn’t find it anywhere! Once I called and reported this to Molly Maid, the manager said he’d see what he could do and that he was sure that none of the girls stole. Needless to say, the next day, the cleaning crew came and voila, my camera was found underneath a couch cushion!!! Quite the coincidence. I turned my house upside down looking for that camera and took my couch apart and nothing, but they walk in and 10 minutes later they find the camera.
These people do not clean anything, they give you attitude over the phone, they make the house smell bad and spread germs. They steal from your home and then when they’re called out on it, bring the item back as if you’re the crazy one who is accusing them. Very sneaky, dishonest and just people you don’t want to allow in your home.
Be very cautious!!!

Molly Maids of Ossining, NY does not even deserve one star. It amazes me that they are still in business. My husband got me a gift certificate for a 3 hours/​2 people cleaning. I do not have a large house and can do a very good cleaning in that time so I figured with two people they would do a decent, thorough cleaning. Unfortunately, I was wrong. Their vacuum was bad an did not pick up well so I had to vacuum the whole house when I got home. There were still marks on my kitchen floor after they mopped. They never wiped down my cabinets and backsplash in the kitchen. I was not able to tell if they cleaned my hardwood floors. Cobwebs were still on the ceilings and my tub was dirty. My house didn’t even have that nice clean smell. The best was that they tried to get an extra hour out of my husband, as well as trying to charge him for 10 mins over the three hours. Do not waste your hard earned money on this company. You will be disappointed.

We bought a house in June and spent the summer doing renovations. As you might imagine, by the time we were ready to move in at the end of August, the house was quite dirty. I hired Molly Maid to do a pre-​move-​in cleaning, which they claimed to specialize in. I explained to the person on the phone exactly how dirty the house was and she told me that it would take 2 or 3 people about 3 hours to clean. Imagine my surprise when I received the bill for 7 hours of cleaning, and the house wasn’t particularly clean. I tried multiple times to complain, but the person I needed to speak with was somehow never available and she never called me back. I would only use this company with extreme caution and oversight.