Shapiro Leon Motor Sales

Unfortunately, not a very good experience.
Just purchased a 2008 Nissan Titan from this dealership sight unseen. My cousin, who is very knowledgeable about vehicles and happens to live nearby, inspected the vehicle and reported to me it was overall in good shape, the two main issues that it drifted to the right so it needed an alignment, and that the brakes were spongy, with the rotors all looking like they should be replaced soon. Talked to my salesperson, Gloria Squires, about these issues and she said it would be taken care of. She reports back that rotors don’t need to be replaced to pass inspection (not what I asked for), brakes are fine, and that alignment was getting done before pickup.
So my cousin picks it up, still drifts to the right and brakes are still spongy. Ask if they sent repair records and alignment records with him, answer is no, they don’t have records for in house. Previously they said an alignments are done at a different shop, so I ask where it was done to ask them if they aligned it and to see just forgot to center the wheel prior to alignment. Gloria, in all her professional wonder, ignores my requests for records or transparency, and tells me to just return the truck and she will rip up the paperwork because she didn’t make any money on the deal anyways…
As far as the purchase process, Gloria did well securing a decent loan for me, getting the paperwork quickly to me since I was out of state, and getting a in transit pass from NYS so I could have my family bring the truck to me here in PA. It is exactly the vehicle I was looking for, at a decent price, however I feel taken advantage of, especially since I’m out of state and cannot do much to rectify the situation besides let others know about the bad experience I had.
To the dealership: if you wish to rectify this situation and take care of the agreed upon work prior to pick up that was not done, please contact me so I can revise this review.