The Surface Doctors

If I could give them a review with no stars, I would do that! These are the worst tub refinishers and I am still paying for their incompetance a year after they performed their work for me. Their work was subpar leaving gauges and areas of the tub without color. There were also several areas of the tub that had very rough areas, so rough that they were actually uncomfortable to stand on when showering. I hired another company to try to repair the inept work The Surface Doctors had performed and the new company stressed how bad the previous work had been and then went into how much they were going to have to charge me to strip the previous work so they could refinish. DO NOT HIRE THESE HACKS!!! You will be paying for it for years to come.

SO best to write this review while the RAGE is fresh on my mind… I had an appointment with Gunner and the The Surface Doctors scheduled for today between 12−4pm. The appointment was for a chip repair in a rental unit of mine. The tech and I are in contact by phone around noon and we agree on meeting over at the unit at 2pm.
I arrive at my rental unit at 145pm and as I am parking in a METERED STREET SPACE I get a call from the tech saying that he is delayed at his previous job and he will arrive instead at 3pm. Oh well… ok. i just pull out my phone and begin the waiting game. At 250pm he calls and says he is 15 – 20 mins away. Of COURSE… this becomes 335 by the time he actually arrives at the address. I get yet ANOTHER call from the tech guy saying that the building has no service parking. I tell him yes. this is CHICAGO and unfortunately free parking spaces have gone the way of the dinosaur. There ARE however TONS OF METERED spaces. I look outside the window of my building and can visually see 4 – 5 empty metered street parking spaces in front of the building.
The tech sounds annoyed and says he will continue to «look for parking»??? I mention for MULTIPLE time effect… «park in one of the metered spaces!!!» I will pay for the damn meter… i don’t care. I have already taken off from work to meet this «technician».
This is where it gets good… after 10 minutes the technician STOPS RESPONDING TO HIS CELL PHONE and i get a call from Gunner at the main office. He tells me that the «Technician» decided to LEAVE because he couldnt find parking???
WTH??? THIS IS CHICAGO… if you are going to do business WITHIN city limits. EXPECT TO HAVE TO PAY STREET PARKING! this isnt like the suburbs… CHARGE customers for the parking expense if you like or not. that is your choice… but dont FREAKING STAND THEM UP AFTER WAITING ALL DAY just because you cant find a free parking space and then proceed to ignore phone calls???
Gunner could have sounded ANY MORE disinterested with the fact that his «technician» blew off an appointment and then drove away without a word. His response was merely «It’s been a crazy day… yea i guess he shouldnt have left»
STAY AWAY FROM THE SURFACE DOCTORS… There are PLENTY OF OTHER REPUTABLE businesses on Unilocal and ANGIES List that deserve your time and hard earned money!