Ulta Salon & Cosmetics

Wow! Made an appointment for hair and the salon called me an hour before my appointment to tell me «they don’t have enough time» How does this salon stay in business?

What a great Ulta. I came here with my wife and I was impressed. It is very open, clean and bright. Full service salon and tons of products.

I had been going to Ulta for awhile and was about to stop going there until Ashley L. Not only did she give me her full attention but I didn’t feel like she was rushing to get done with me. Nothing like going to get pampered and the stylist is rushing to finish. For the first time since I started going to Ulta I felt like I had a positive salon experience. The stars are for Ashley!

Update: While the esthetician was wonderful — very talented and good with my rather shy teen daughter, our 3:30 appointment started almost a half hour late. We sat by the salon area without anyone updating us as to how late the makeup person was running. AND — I don’t think the woman knew she was scheduled to work past 4, as her friend came in the store to get her and proceeded to have a 15 min conversation with all of us, while Rae was supposed to be teaching my girl how to apply makeup. The idea was the Ulta lady would do ½ my girl’s face, my daughter would do the other half, then she’d wash it all off and my daughter would try the same techniques on her entire face. We WAY ran out of time as we had a commitment at 5pm so my daughter practicing did not happen. I ended up scribbling down the product names and colors while the esthetician ran to find the lip gloss we did end up purchasing. I feel like I paid $ 30 plus a nice tip for not much learning, although my girl’s makeup looked very pretty when we left. So while Rae the makeup lady gets 5 stars for personality and technique, the fact is due to her running late and I believe being unaware she had our appointment, I don’t feel like I got what I paid for.

Errgh… I just got a bad haircut here. I am not going to name who gave me the haircut. It seemed like she tried to give me what I wanted, but the execution was poor… Now I look uneven all over the place. I actually went back a few minutes after realizing it and she took a min. to try to fix it… still didn’t do much good.
I didn’t ask for anything difficult… just a little layering around the face.
If I pay $ 40 for ½ an hour of your time, I do expect you to know what you’re doing. I know it’s not a fancy salon but come on… did you flunk out of beauty school or what?
I gave two stars because the people on the sales floor in this location have always been really courteous and helpful to me.

I like this Ulta location because it isn’t as busy and the layout of the store is better than the Aurora Ave. Naperville location.
On a Monday night, there were at least 4 employees in the store. One cashier, one salon, and two in the prestige cosmetics area. Instead of asking if I needed any help (I like to be asked once, and then leave me alone), the girls began doing each other’s make-​up. So unprofessional. As a former employee, I know none of the sales associates are trained in the product, so asking for help (other than, «where is…») is pointless. They just recite what they’re read in magazines or heard about the product.
But, unlike my repeated experiences at 3 Sephora locations, they always have what I want in stock. China Glaze nail polish, Urban Decay palettes, Marc Jacobs perfume, etc.
Something is up with their nail polish section though. There’s almost nothing in stock with Essie. The displays looks like a liquidation sale. The warehouse in Romeoville automatically ships items, so I can only suspect that there’s a high theft rate with Essie polish. Nothing else explains this mystery.

i have never been so bummed about a «facial» appointment in my life. I had an appointment today at 2:15 with Irina. I checked in and was seated and told she would be right with me. Finally at 3:00 i decided to walk out. I never even got the facial. nobody ever came back to check to make sure someone was helping me. I heard Irina paged to the salon but she never showed up. I looked forward to this facial ALL week long. Ulta definitely lost a customer today with their extremely poor customer service.

I had to make an exchange because I bought the wrong shampoo. The store didn’t open until 10:00 am. I arrived at 9:50am and didn’t realize they opened at 10:00. The girl inside (who was far to fat and far to ugly to have the attitude that she had) rolled her eyes and ignored me. I banged harder on the door and she moved so I could no longer see her. Another employee walked up as I was still standing there and they both ignored me. I demanded to speak to a manager and they just left me outside waiting. I mean this is the worst recession in US history and this is they type of service they are giving. I will never return. NEVER!

Apparently you have to be a pretentious miserable bizzo to work at this Ulta. I only come to this terrible location when the Rt. 59 location sells out of something I need or want otherwise I wouldn’t waste my time or money coming here on the regular. The store Itself is nice and has the typical Ulta layout. The employees are terrible! I feel as though they all hate life and are too good to talk to any customers. I went in looking for some product for my hair the other day and I couldn’t find it anywhere. I went up to 2 employees who were having a conversation and said «excuse me can you tell me where to find…», they acted like they couldn’t hear me so I said it louder and they just looked at me like I just interrupted the most important conversation they’ve ever had. The girl gave me the most rude answer. «well since it’s a conditioner it’s in the shampoo and conditioner aisle». Really bizzo!!? I was so mad. Now I have a bit of an attitude and when people come at me rude they get it right back. Long story short, the manager was called and she did nothing about her rude employee so I took it up with corporate and they sent me a $ 10 gift card for the inconvenience. I think the staff needs to be replaced or have a serious attitude change. If it weren’t for them I would frequent this place more often because it’s a nice store. Until that day comes I’m sticking to the Rt. 59 Ulta, they’re nicer there.

I agree with the other posts here! I was here a couple days ago to stock up on some Mario Badescu stuff, usually I go the one on Rt. 59 because they have a bigger selection on MB and they have a bigger ULTA but I was in a hurry and this location is closer to me. Anyways, instead of just buying MB products, I ended up getting some makeup and paid a total of $ 110! LOL yes, I am an impulsive buyer at times, but as I was paying for it, I asked the cashier if I could have any discounts, (you know those $ 3.00 or $ 5.00 off you get in the mail or magazines), and she said, «Yes, but it doesn’t apply to any of the things you bought.» Really? A discount is a discount! But whatever, I didn’t mind. So I walked back to my car and checked my goodies, and realized, I accidentally picked up the MB Drying Cream instead of the MB eye cream I wanted, (they were both in the same white jars), so I go back and Lil Ms. Can’t Give You A Discount gives me a dirty look! So I run back to the MB counter and get the eye cream so I can exchange it, I wait patiently at the line and when it was my turn, she quickly, called another cashier to do the exchange! How Rude! But I was glad I didn’t have to deal with her attitude again! UGH!

I personally LOVE this Ulta! The ladies here have always went above and beyond for me. Artie (I think I’m spelling her name correctly, sounds like R T) went above and beyond for my wedding. They didn’t even open till 11 am on the Sunday I was getting married, but the girls all came in for me and my wedding party at 9 am. That is service. Plus my hair looked phenomenal for my wedding! The only time I step foot in another Ulta is when I’m out of state, otherwise, this is the only one I will go to. Any Ulta girl has always been eager to help me.

What is with the employees of this ulta? Even my husband has said the same things as me when he has come in with me.
Apparently if you work at Ulta you are better then everyone else.
God forbid you have any questions. You will either get one of two responses.
1) Someone giving you a dirty look of «how dare you waste my time» and then brushing you off.
or
2) Insulting craptastic response.
I have the problem of bitting my nails subconsciously. I was looking for one of those bitter nail polishes so if I go to bite my nails this could snap me out of it. When I asked the worker if they had anything like that they actually laughed at me and said to go to pet smart and buy some bitter spray that is used for cats and dogs when they chew furniture. Seriously. I sent an e-​mail to corporate about this but they never got back to me. How incredibly rude. A simple, No we don’t carry anything like that would have been fine but I guess when you work at Ulta and you are Gods gift to the earth you can talk to people like crap.

I have been to many Ulta stores and have really never had any problems. Well today I went to the Ulta in Oswego and purchased 3 OPI nail polishes, they were buy 2 get 1 free. The girl at the register was new (I know because she told me this) and was having a problem ringing up the free polish and the coupon that I had. Another girl in the store, a manger perhaps, came up to the front to help her. She told the girl that it would come up and then took my coupon, crumbled it up, and said we don’t take this any more. My coupon was apparently expired by 2 days, now I completely understand that was my mistake and they don’t have to take it but how about a little less attitude about it. A simple «Sorry ma’am we can no longer accept this coupon,» would have done just fine. And how about not leaving the poor new girl by herself at the register while you and the other employees sit in the back and talk to each other, do you think the customers do not notice things like this. So congratulations on Ulta in Oswego for receiving my first one star review.