Dunkin Donut

Went in today. My cousin and his girlfriend placed their order. I was next inline. Instead of taking my order the employee walked off to start making my cousins food and preparing stuff for the two girls working the drive through. After waiting 5mins I spoke up, askng about service. He said I’m busy and the two teenage girls at the drive through ignored me .a few mins later he finished making food then came over to take my order. At this time the I’d to the door. And there are still two people working the drive through with no customers. 5 mins later I receive my food and leave. Just to find out I. didn’t get what I ordered. I will never be going back to that establishment

Stopped at this Dunkin Donuts on our way out of town. I got a iced coffee and it was very good. This is definitely a «don’t judge a book by its cover» Dunkin Donut’s location. It doesn’t look like other Dunkin Donuts on the outside and I was a bit nervous but my drink was delicious.

I live in San Diego, CA. So I don’t get Dunkin donuts EVER! So whenever I’m in my hometown (Ottawa), I make sure to get my fix. My go to is a Carmel iced latte lite. Delicious. I remember this place having better service. The employees are young and extremely unprofessional. They were throwing things at each other behind the counter. When I ordered, I was expecting change back, but I got the wrong amount and the guy still owed me $ 1. When I asked him, he said «didn’t you hear me say I was waiting for change?»…um no I didn’t hear you. Wow. Where is the manager or at least a supervisor??? VERY slow service. Took about 7 – 10 mins for one drink. They seem disorganized and need a leader. I love my latte, but maybe I’ll try the drive thru next time. :-/

My husband and I passed through on our way to California. The restaurant was sparkling clean and I think we may have received the BEST customer service of our lives from Mandy. Of course the coffee and donuts were delicious too! Well worth the two minute drive off of the highway! I wish there were Dunkin Donuts back in San Francisco, heck I wish this Dunkin Donuts was in San Fran!