Stevenson Transfer

As always moving is high stress. Bill Stevenson Sr came out and did my estimate, which was estimated at about twice what it should have been. I challenged the estimate at the time as I have moved the same items before. I was told it was a long carry and in February you never know what the conditions might be. So okay knowing it should be about half I agreed to use them. I was scheduled at 7 am, at about 7:20 am I get a call there is an issue with the truck. So they get there at 8 am. The move went ok they were careful and fairly quick. However I called and challenged some of the costs at the end of the move and lack of communication about those costs. Be aware if you choose to challenge their communication or costs you basically get a call back telling you you don’t know what you are talking about. And if you don’t agree too bad. I won’t use them again and I sure will not recommend them to anyone.
They are sorely lacking in customer service or customer care.

Stevenson Transfer packed my entire house and moved me out of state. From the beginning the entire crew was friendly and helpful. They came out to give a quote, which I had within a few hours of their visit. When I called to schedule the packing and the moving, Lorna was friendly and knowledgeable, and followed through every step of the way; from the scheduling to the weight information, to a reminder call about the time the movers would be there. The crew, Dave as lead and driver, Lou, Shane, and Jason, were wonderful. It had snowed the previous day and they came on time and prepared. They shoveled my driveway and sidewalk up to the house, laid out the red carpet, introduced themselves and got to work. When Dave made it to OH (where I was moving), he gave me a call, and confirmed the time that he’d be at the new place with the truck. In unpacking the items, I found that they did an excellent job protecting my items. They packed them as if they were protecting their own personal items. Stevenson Transfer is friendly, professional, and reliable from beginning to end.

Any out of state move is stressful but ours was especially so since the planned date moved up 3 weeks without much notice, due to circumstances beyond our control. We also had to clean our house the same day we moved, so that our tenants could move in the next day. Very exhausting and stressful.
Our crew was outstanding in terms of both customer service and the physical logistics and the care of our belongings and pets. Our crew included Joe (driver and crew chief), Louis, Pete and Paulie. Our overly protective German Shepherd escaped confinement three times, my fault. I was so embarrassed but they took it all in stride with great sense of humor. They were flexible in order to help us with getting to the cleaning, and in clearing an area where our dogs could have more room. Could not have asked for more considerate and efficient people. I was initially very tired and apprehensive, but after these guys were there for only an hour I knew everything would be OK. Also initial paperwork, communication and organizational tips from Stevenson in general was very helpful. The last half of the move went well also. It’s rare that I can’t think of some improvement to suggest but this is one of those times. Their estimate was accurate and the overall cost was right in line with what we expected to pay, after doing a lot of research.

Moving is always stressful, but working with Stevenson was a great experience, despite the stress. From the estimate to the unpacking, this was the most professional moving company I’ve ever encountered. If they were all like this, movers would not have such a bad reputation. The office staff is friendly and helpful; the crew was competent, friendly, and courteous. Dave, the driver and crew chief worked as hard as the rest of the crew and showed up at our new home, with a smile on his face and a willingness to help in anyway that he could. We needed a specified move-​in date to reserve the elevator at our new building and within a day or so after signing up with Stevenson, we received a firm date from the office. No other mover that I know of has done, or would do, that. No 10-​day window that makes your life crazy trying to figure out when the movers will show up. We had them pack all or breakables and everything arrived safely and in the same condition it left. In sum, if you have to move, Stevenson is the best you can get.
P. S. I saw the reviews on Unilocal before calling Stevenson and wondered how they could be so good; I discovered that they are.

Talk about great customer service — from initial quote to actual move in/​move out day, these guys were fantastic. Literally received 10 postcards in the mail for other moving companies and ALL of them got horrible reviews. I picked Stevenson because it had the most highly rated reviews. They didn’t lie. Mike, the president of the company came out to our house personally to give us a quote. Unfortunately, TOTALLY OUR FAULT, we under-​estimated how much stuff we had and we needed a second truck and crew to come out on move-​out day. They did not charge us for the 2^nd truck — only the 2 extra guys. TOTALLY FAIR! I can’t say enough about the crew who moved us out and then the 2^nd crew who moved us in. So professional, so personable — every one of them introduced himself. They were so careful and so thorough wrapping our things and asking appropriate questions. Sure made everything go smoother. Sure hope these guys are around for our next move, because I would NEVER use anyone else. Thank you so much!

WOW! What an above and beyond experience from an ENTIRE company! From Angie fielding my business calls and making me feel like I was reconnecting with a long lost friend, to having Mike come to my house not once, but twice to reassure me of the scary process of having someone else pack up and move your life, to Joe, the leader of the packing and driver of my items from Central Illinois all the way to Seattle WA, regularly making sure that I was comfortable and confident in all that he and his team were doing.
If belaboring the point was beneficial on a site such as this, I would happily write a book for these people about the amazing job they did. Everyone has a nightmare moving story, myself included. I now have a rare wonderful moving story as well, all because of Stevenson Transfer.
THANK YOU!!!
(This review was copied and pasted from the Stevenson Transfer Chicago Unilocal to ensure all bases were covered for those inquiring about the company)