AAA

Car wouldn’t start, had a tow truck within 30 minutes who jumped it and suggested I call out their battery service to replace, certify, warranty and install a new battery while I was at work. I did just that and again had a response within 30 minutes. These guys were friendly, knowledgeable, professional and helpful. The battery truck guy even offered me a bottled water while I waited. So impressed and so happy with my AAA service. Keep it up guys!!!

Bravo! Love this place! I’m one of those people that loses my keys constantly. Recently I had to have my car towed by them because the starter stopped working in my driveway. They came about 10 minutes after my call and were super friendly. My car got to Firestone safely and without any fee. Then today I locked my keys in my car (completely being the ditz I am) and decided to call them. They got to my house in 8 minutes (yes, I timed it!) and they got the job done in less than 5! Not only do I feel completely covered with this insurance company but I am definitely getting my moneys worth with their other services. Awesome!

What I don’t understand with AAA. if a policy holder has a perfect driving record for 23 years with AAA and the you get married or a person moves in with you and they have their own insurance policy with another company and gets a ticket in their car not covered by AAA your rates Almost triples. I can understand if they were driving my car that is covered by AAA, but I don’t understand again if they are covered by another Insurance Company and driving a non AAA insured car why my rate would almost triple with a outstanding record for 23 years with AAA.

I would give them a 5 for Insurance, maps, books, etc they are great in that area.
Their travel side however is a different story. I would give them a 2 or 3. We booked a trip to Hawaii through them and we loved the trip and the accommodations and the price. It was the service from Jane L was not good.
She didn’t really seem to know what was going on. She used another company to book our Holiday and never updated us about changes. I had to keep calling to check in and get info, because she was not a good communicator.
After the trip I emailed asking for info on renting a house for a week in the Outer Banks and a Cruise to St. Thomas. I emailed her 4 times and called her twice. She never replied to any of my contact attempts.
Since she was unwilling to help plan future trips, I went and picked up books and then called another travel agent to book my future vacations.
Jane needs some retraining.
I do however love the books, maps and insurance.

Stopped by this AAA location for some maps. Thank you for being AAA!