Kivisto Overland Park Chiropractic and Acupuncture

Kivisto Chiropractics is my 5^th Chiropractor I have been to in 10 years due to moving. I have lower back and neck pain issues. I purchased a «consultation, physical, chiropractic adjustment, light massage, X-​rays if necessary, therapeutic stretch and laser acupuncture» coupon from Crowd Savers. Appointment was scheduled @ 4:45 pm. Arrived at 4:45, did not recieve a friendly smile or a welcome greeting at all really for that matter. Was handed paperwork and asked to fill it out. Took 7 min. Was pointed to a room where the «Dr.» was in. I recieved a 2 minute «consultation» basically just asking me questions that I had already written the answers to in the paperwork I just filled out (where my pain is located, family medical issues, etc.). I was asked to lay on a roller bed to loosen my muscles for an alignment which I did. 2 minutes on the roller bed. I then went to another room where I was to recieve the alignment. He popped my neck and the middle of my back successfully and attempted to pop my lower back with no result. He then handed me my keys and told me to have a good day.
Not once did I feel welcomed in this place. I felt like I was completely rushed by the doctors fast speaking and lack of getting to know a potentially regular customer. I also DID NOT RECIEVE ANYWHERE NEAR the services their promotion promised. Where was the light message? Where were the X-​rays? Where was the therapeutic strech? Where was the laser acupuncture? Out of 6 services their promotion offers I recieved 2? I was in and out of their office by 4:58 (13 minutes), 9 of which were paperwork and lying on a table. The alignment I recieved was decent. I would say it was good but I went in with lower back problems and neck problems and only 50% of that was correctly aligned.
Ways to improve: 1) If no one is in your lobby waiting, TAKE TIME WITH YOUR CUSTOMERS AND PROVIDE THE SERVICES THEY PAID FOR. 2) Hire a friendly receptionist or make her leave if she is having a bad day.

Dr. Kivisto took over the practice of an old friend who I went to before, Dr. Casey Baker. I had no knowledge of Dr. Kivisto other than he used the same methods that Casey did, and that he was going to do his best to ensure that the transition between practices was seamless.
I tend to use chiropractic adjustments proactively, rather than reactively, though my schedule for the past 2 years really tamped down on my ability to do that, so my first visit to Dr. Kivisto was to relieve a muscle spasm in my L4 and L5 vertebrae.
Dr. Kivisto treated me just like Dr. Baker always had: put me in traction for a few minutes to relax and ready my back for adjustment, did gentle adjustments that took account of my specific areas of pain, and finished with some modern, needle-​free acupuncture. If you’re worried about time — once your initial consult is done, you can be in and out of there in fewer than 10 minutes.
Why not 5 stars? For the sole reason that the open hours are controlled by the coaching system that so many chiros use. Rather than being open during the 1−3pm period, Dr. Kivisto is closed during those hours M-​R, and is only open 9 – 11 on Friday. But, I made the necessary adjustments to my schedule to get there and I suggest you do also. A lot of the other chiros use the same coaching system and hence are in on the scheduling conspiracy also. Don’t try to beat it. Just join it :-)