Meineke Car Care Center

My car died on me in the strip mall by Meineke on a Sunday. I figured it was the alternator that was out. I was able to get it over to their parking lot and I dropped off the key in the overnight slot since they weren’t open at that time. I called the next morning while at work to see if they can take a look at it. They called me back saying I did not need a new alternator and that a circuit just got loose. That was great news and it was nice that they were honest and fixed it without me having to be there. I was able to pay online and pick up my car with no problems after work considering they were closed for the day by then. Great costumer service and I appreciate all what they did for me!

I wish there was a 0 star rating. I also wish I would have read these reviews before taking my car here. I dropped my car off here for the quick conveniece of getting it done while I was at work one afternoon. I knew I was in need of some brake pads. They called me and quoted me $ 517 for rear brake pads and rotors and labor. I hesitantly agreed as I knew this sounded rather high. (Come to find out later I didn’t even need the rotors). They called me an hour later and told me that I needed new Calipers and I didn’t have a choice. The new quote was close to $ 1100! (and they were doubling up on the labor costs) I didn’t have a choice? what kind of business doubles their estimate and then tells you your car is undrivable and this has to be done??? This awful business is who!!! I told them not to touch my car and I was going to come get it. They stated again, «maam, this has to be done. Your car cannot be driven away» I was in tears and told them not to touch my car and I would come tow it away because I would never had left my car there if the original estimate would have been 1000k+. That is exactly what I did. I had a friend bring his trailer and we towed it away. Sadly, I had to pay them the original price they quoted me for the pads and rotors. After all of this, they still tried to rip me off by charging me for a brake fluid flush that was never performed. Luckily, my friend who happens to be a male and a mechanic, caught this and they credited me that $ 69. DO NOT TAKE YOUR CAR HERE! ESPECIALLY IF YOU ARE A WOMAN BECAUSE THEY WILL TRY TO PULL EVERYTHING ON YOU and make you think you don’t have a choice but to do what they say and pay what they say!!! So unhappy with this situation and their professionalism.

Horrible experience. I use Meineke all the time back in Nashville, TN. They have always been great down there but here these guys are TOTAL crooks. These guys lied to me on a price. Avoid at all cost but I will say there is one guy in there who seemed to be a little more understanding of the error the first guy made. I can’t seem to remember his name thought. Just stay away from the guy with the pony tail tucked in his hat.

I’ve had a very interesting experience with Meineke Car Care Center. I’ve been going here for my oil changes for about a year. Naturally, I thought I’d bring it here when I noticed my brake light was out. I called this morning to see if they could fit me in (they work by appointment for the most part). They said they’d be able to get me in.
The gentlemen at the front desk was the same I had spoken to that morning. He is usually there; I believe his name is Mike. Before giving me the price quote, he warned me, «the part is cheap, but the labor is expensive.» I braced myself. «The bulb itself is going to be $ 1.99, but with labor, it will be $ 43.» Wow, I thought to myself. That’s a lot for labor. Mike told me that the labor is so much because they have to take out several parts to get to the part where they change the bulb.
I am a fairly trusting person, but I thought I’d double check with Jiffy Lube across the street before committing. Jiffy Lube quoted me $ 12.99. That is more than a 3-​fold difference! I told Mike that I felt «insulted and cheated», and that I would not be returning. He was actually nice about it and kept his cool, telling me calmly that the owner sets the prices based off of dealership prices, and tries to be comparable to neighboring competitors. Sorry, but that is NOT comparable. I try to see the good in people, but I can’t help to feel that I was being taken advantage of for being a young female.
I went over to Jiffy Lube across the street (on 119^th Street). It took them 20 seconds, and they did it by hand. I was shocked. I had been completely lied to and taken for a fool at Meineke. There was practically NO labor whatsoever involved. The two gentlemen who helped me (Brenton and Jason) were EXTREMELY helpful and so friendly. Meineke especially made them look like angels.
Call me feisty, but I called Meineke afterwards to let them know. Mike picked up again. He said he didn’t know that the procedure would be so simple and take such a short amount of time. PLEASE. I drive a Toyota Camry and it was a brake light change– surely, they do these all the time!
I can confidently say that I will never, ever again step foot in Meineke. I feel completely insulted. Who knows how much they have been overcharging me for the past year? They should be ashamed of themselves. They successfully lived up to each and every negative stereotype of car centers.

I will NEVER take my care to this Meineke Car Care Center again. The most unprofessional car care experience I’ve ever had.
Backstory: It was a cold Monday morning and my change oil light had been neglected for too long. I found a coupon for a $ 20 oil change and headed to this Meineke location. They got my car in the shop within ten minutes. This is where the pleasant part ends.
The front counter manager was in blue jeans and a polo shirt. I heard a string of cuss words come from a «technician» in the back that would make a sailor blush. It was so lound and offensive that I asked the counter person if there was about to be a fight.
Customers should NEVER hear workers yell profanity. The counter person proceeded to predictably try to upsell me on a radiator flush, tire alignment and more. No thanks sailor.
Once the oil change was completed the «technician» couldn’t get my change oil light to turn off. He said the manual says to pump the gas pedal three times. The oil change light is still on… two weeks later.
FAIL.