Roto-Rooter Plumbing & Drain Services

Keith was awesome and great with our dogs. He was efficient and kept his area clean of water amazingly. The root of the problem was identified quickly along with the quote. Thank you for your quick service

Most of my original commentary stands, however, Jeff did take the time to hear me out, evaluate the situation, and has ended up refunding my dad a large chunk of the overcharge. While that’s certainly commendable, I have to wonder how many people get talked into spending multiple times over market value for services by field technicians instead of being advised to call a residential plumbing contractor for larger/​specialized jobs. Without knowing the compensatory pay structure for field technicians and/​or management relative to these (or any) sales, it’s difficult to ascertain who this unsavory business practice is driven by. Regardless, the fact that it occurred (and presumably occurs to others) is unsettling to say the least. Final recommendation: If you need a drain unclogged, give Rotorooter and a competitor a call for a quote. If anybody suggests that you need serious ($ 500+) work done, call at least 3 residential plumbing contractors for quotes and check their work before making any decisions.

I’ll bet you’re wondering why my review went from 5 stars all the way down to 1. Major drop, huh?
So here are the things that made me drop them:
The last time we called them, they never showed up. We were supposed to get a return call, but they just bailed on us. We stayed up really late at night waiting for them, but never got a return call.
But the previous time when they did show up, they screwed up BIG time. We had them replace our water heater that had sprung a leak. First, the plumber drained the water and sediment all over the basement floor making a huge mess that we’re still battling as the sediment is difficult to clean and continually gets tracked all over. But here’s the really major screw up that was literally life threatening: He didn’t take the time to properly install it leaving the ductwork unsealed so that it could leak carbon monoxide into the basement. Lucky for us, we have an old drafty house, so we didn’t have a huge carbon monoxide build up. I honestly didn’t even notice it right away. When we were getting our HVAC ducts replaced, the company we hired noticed it and fixed it. But this could have literally been a fatal mistake… but it really wasn’t a mistake. It was simple laziness on the part of someone who didn’t care to do the work right. So after this experience, I will never hire them again. If they’re so careless about human life, they don’t deserve my business or anyone else’s.

Larry was awesome. He came by about an hour after I called for an emergency appointment and I was really grateful, because a couple of the other companies that I had called were «totally booked» and couldn’t get me in for a day or two. I was really grateful and he fixed my non-​stop running shower quickly and effectively.

Justin from Roto-​Rooter has done 3 jobs for us in the past few years. Always arrives, timely, is completely competent and does quality work. We’ll keep calling Roto-​Rooter and asking for Justin regularly! Thanks!

Great, professional and prompt service. Keith, our tech was very friendly and helpful. In an unfortunate situation it’s good to have trustworthy, friendly help.

Water backed up in my basement floor drain. RotoRooter was out here less than 6 months ago, so it was under warranty. No charge. Justin, Tech #700, was very professional and a well of knowledge. I would do business again with RotoRooter just because of this tech! He was willing to explain what he was doing as he went about solving the problem. He dropped a camera to see what the issue was and took the time to explain what he was seeing without being asked. This is perfect service! Thank you, Justin & RotoRooter.

I was so happy with Roto-​Rooter I was able to book service online at midnight and they where there the next morning to fix my problem. My technician walked me through the problem and fixed it right away. He was very clean and friendly. No one like spending money on repairs but in my case it was worth every penny.

My plumber Jason Meyer 0131 arrived on time and fixed the problem with my basement drain in no time at all. He was very genial and left the area cleaner than when he began. I highly recommend.

Concern that I was being overcharged for a clogged clear out, Tom at Roto rooter called and help explain the reasons for the charges then offer to settle on a price that would be fair for both parties. As a first time home owner I am new to experiencing the joys of home repair cost.

This company is unable to keep track of how many technicians they have available at any given time which will lead to them cancelling your agreed upon appointment at the very last minute with arrogance. They will not apologize, concede guilt, admit incompetence or even attempt to make amends through service discount. May not be a big deal with a leaky faucet but with an actively flooding basement time matters. Will not waste it on these guys again.

We just moved into our new house and were working on getting things all setup. I first noticed issues with I hooked up the washer and ran a cycle. When the washer pumped out I had water coming up the basement floor drain, I immediately knew we had a problem. I attempted to clean it out with chemicals but it only got worse and by the next day even flushing the toilet would cause it to overflow, icky! I called Roto Rooter on a Sunday and Larry was on site in less than 30 minutes. In under an hour he had snaked the main line and cleared out a clog as well as some roots. He was very personable, professional and gave excellent advice on maintaining everything. With the Unilocal coupon, 6 month warranty and high level of service, I felt it was very affordable.

I was really impressed with R’Cittio! He was so helpful and polite, laid out all of our options. It was bad news and a big financial blow, but he broke it down to is and helped us to buy a little bit of time to get to the big job that will ultimately need to happen.
This was our first time hiring a plumber and we were very nervous and very broke. I won’t lie and say it was cheap, because it wasn’t. But I feel like I got my money’s worth — and I can take a shower without my basement flooding!
I trust them and I would recommend them whole heartedly, despite the cost.

Being in property management I have worked with all types of contractors. Roto Rooter has proven to be reliable, trustworthy, knowledgeable and very easy to work with! They have gone above and beyond in clearing main drain lines, removing house traps, diagnosing issues and being readily available. There are often promotional coupons which are outstanding! Highly recommend their services.

We had a clogged drain and RR was able to come out on the same day (on a Sunday!) and get it fixed. They gave me a window from 2 – 4 pm and they were there right at 2. I actually commented to my wife that this was a first: being given a window by a service provider and they actually showing up at the beginning of the window. The technician (Keith Sutomi) was extremely professional. He was very very knowledgeable about this craft and beyond. We quite enjoyed watching him work and listening to all of his knowledge about drains and drain issues. Overall we were extremely impressed by Keith, seriously. Sometimes you aren’t sure what you might get when you call a service provider to your home and I have to say that this guy was the best I’ve ever had in my home. Top notch! We are very thankful that he was able to help us out and we are happy that it was such a positive experience!

I was trying to change a kitchen faucet from old to new by myself. Fought with that old faucet for hours, and even broke a hammer (serious, no kidding), but I just couldn’t yank that old faucet out. Finally, I gave up.
Got online, need an emergency help because everything is leaking now under the sink. I schedule an immediate service on Roto-​Rooter web. Roto-​Rooter email me to confirm, call me to confirm, and my service guy, Larry (service #301), came on time per the requested schedule time within less than 1 hour.
He came with his professional tools, easily remove the old faucet and even install the new faucet for me. I tag along to watch how he installed new one. Larry would patiently explained how things work when I ask. After the installation, he cleaned up the trash before leaving, and let me use the service coupon. So, I save $ 30 dollars, but gave $ 10 cash tips personally to Larry’s for his professional.
One Happy Customer. Let the Pro to their job. That is why they are pro. I learned my lesson today.
Labor service comes with 1 year warranty. They will come to repair it for free within 1 year.

On August 9, 2012 I called Roto-​Rooter to resolve an issue with a backed up drain in my laundry room. The service technician discussed options with me. Since he didn’t pull any significant blockage from the pipes he recommended a full clearing of all of the drains in the house AND a camera service to look at all of the pipes in the house to locate any damaged pipes or other issues. Though hesitant, I accepted this option and paid $ 700 to Roto-​Rooter. The camera tech appeared — to me — to be less than comfortable with his job. He had to remove the toilet to run the camera, and then he could not get the toilet put back in. I had to re-​install my own toilet after he left. He also made several comments that made me second guess my decision to pay for this service, such as, «It must be dark in the crawl space, because I don’t see anything, but I’ve gone pretty deep in the pipes… I should be well past the street by now.» How can a technician who does this kind of work NOT know what he is looking at? Yesterday, February 23, 2012, I was in my crawl space changing the filter in my furnace, and I noticed that the back of the crawl space was wet AGAIN. I crawled to the back and was appalled at what I found. There was a GAPING hole in the main drain pipe that CLEARLY has been there since before August. This is something that the camera tech should have found. Upon calling Roto-​Rooter, I was given many reasons why such a repair would not be covered. Of course, my 6 month warranty had expired. I explained to several Roto-​Rooter employees in person AND over the phone that this was unacceptable as I was never even notified of any weakness in the pipe, let alone the gaping hole which has CLEARLY been there for some time. I will NEVER used Roto-​Rooter services again! This company was one that I originally, felt would provide excellent service and solutions in spite of the price. I am now 100% confident that Roto-​Rooter is a company that provides FAR over-​priced service for the benefit received by it’s clients. I would almost venture to say that Roto-​Rooter is a scheming company that attempts to avoid mention of any issues noticed only to allow customers to discover dire emergencies on their own and have to pay exorbitant amounts of money to remedy an issue that could have been prevented. I will ensure that NO person that I come in contact with — including all of my friends with rental properties who currently use RotoRooter services — will be aware of this shoddy, scheming company and their inability to provide fair and reasonable service.
UPDATE: 2÷27÷2013
After having filed with the Better Business Bureau, I was contacted by the GM at Roto-​Rooter. I was refunded the cost of the camera inspection as it appears that there was something faulty with the equipment that day, and there was no video available for my service. While I am unhappy that this pipe will be expensive to fix. I am satisfied to have the refund on the service that should have found such a flaw. I also appreciate the understanding of the GM and his willingness to work with me to make this as right as it can be under the circumstances.