Race Trac

Very bad experience at the new Race Trac on Alafaya in Oviedo. Store #265
It Started Sunday morning, 7÷6÷2014 when I stopped to get gas. The pumps were not taking my card and said pay inside. I went in and put $ 40 on my credit card went outside and the pump still wouldn’t start. I witnessed employees in and out of the building. As I went in they said the pumps were down and refunded a few customer cash and they left for another station. Since I used a credit card they couldn’t give me a refund. I waited 40 minutes for them to resolve the issue all the while with a car full of people up early and headed to the beach. After the 40 minutes of watching the employees scramble around, they handed me my receipt and said I would need to call to get a refund. So after 40 minutes, I have to call? Wow the burden is on the customer to resolve the issue! The employees were never rude just seemed not trained and or permitted to do the refund. They should of never charged my card if the pumps were completely down. They gave me a specific extension to call. It was Sunday so of course no answer. I called Monday morning after another 20 minutes on hold; I got a customer service representative. He was friendly and said a supervisor would call me back. He did timely and said he would follow up. He called me back and said the charge should not go through but would take 5 to 7 days to clear. At that point he told me to stop by the store get my refund in cash and if the charge didn’t go through I would be a head for the inconvenience. I waited 2 ½ hours so he would have time to communicate to the store personnel. When by now as you may have guessed I stopped at the store and the employees knew nothing about the refund. I left again. I called Kevin and he forgot to call them!!! Really!!! This is a supervisor at this point. He assured me it would be resolved to go back to get the refund. This is now three trips and several hours wasted just to get gas and then a simple refund. Well today is the 9^th and the charge did go through to my card. Misinformation and incompetence all the way around, beautiful store but I won’t be back as a customer. WAWA is right down the street and that’s where I will be going in the future.

This is a nice new Race Trac. Very clean and I have to say the coffee bar looks outstanding. I haven’t bought coffee there yet but there looked like roughly 12 or more coffee dispensers. 16 – 20 different creamer selections and they weren’t in those silly little cups either. they also have a frozen yogurt bar. While the toppings are plentiful and there is a great selection, I was slightly disappointed in the frozen yogurt selections. there are about 10 different choices but they were all variations of either vanila or choclate. there was one banana and strawberry but that was it outside of Vanilla or chocolate (or some variant). They also have a large selections of sandwiches to choose from. with thier awesome gas prices, its a must stop in route to where ever your headed.