Enterprise Rent-A-Car

The staff was very courteous and helpful. We requested a specific model of car and they took great care to accommodate us. Only negative comment is the drop off in Atlanta. It was after closing hour and there was no date/​time validating drop box. As a result, we were charged for one extra day since we dropped of the car Saturday afternoon and we charged through Monday morning. This was resolved after a phone call to the pick-​up station.
G.H.Burkert

Apparently I have to leave a rating. I give it one bc I cannot give a lower one.
In a nutshell: as a fairly frequent user of rental vehicles (for long trips and vacations) this was the worst experience I have had.
A lot of drama and ridiculousness not to mention it was far from even handled right. I will never seek their service again. I would rather take a taxi.
Long version: I was in an accident and my insurance set it up for me to have a rental through enterprise for as long as needed but to check back with me within a week to see if I still needed the vehicle.
I get to enterprise and they said I was only cleared for 6 days. Which didn’t sound right but I needed a car since I had been at the mercy of friends and coworkers to get me to work. We did the walk around and marked any scratches and dings on the vehicle, many of which I had to point out myself and mind you this was after work and it was already dark in their poorly lit parking lot. So I took the car for 6 days and brought it back as told in the store. Upon bringing the car back (early, full daylight) and the walk around inspection the man noted a ding on the front passenger fender near the wheel well. He peppered my with questions of when it happened, where and how and I told him I had only been to my work, the store a couple times and home and have not hit anything or seen the spot. He mentioned it was possible that it could have been there already then shortly retracted that statement. Then told me I could pay for it there or they would file a claim with my insurance. I looked at the initial inspection paper and right there in the same spot he had marked that there was something. He claimed it was a scratch. When we looked at the vehicle again there was no scratch. Just that small ding. I talked to my insurance agent again and he told me to go back up there and get another vehicle that he had contacted them and told them to have a vehicle for me. I returned and was told that due to the claim he didn’t know if he could give me another car and kept stalling. My thoughts: «Hey buddy, my insurance is paying for the car AND the SCAM about the ding you are running so I’m pretty sure you CAN give me a car». He continued stating that he ‘didn’t think’ (bc he didn’t KNOW and was too lazy to ask and find out I’m guessing) he could give me a vehicle. After a while of getting no where but more upset I said ‘that’s fine’ and left.
I contacted my insurance again about the ‘claim’ and they are taking care of it and told me they are no longer using Enterprises service because they have been having so many problems with them. I’m the kind of person that if I didn’t have bad luck I’d have none at all but I did find a little comfort that I wasn’t the only one getting screwed around by them.
I was without a car for nearly a month, my job requires me to be able to drive to various locations around town to meet with clients so due to his incompetence I also got behind in work as well.