The Cup Cakery

We picked up a birthday cake from this bakery in Owensboro and cannot have been more disappointed.
Look: ⁷⁄₁₀. Cake closely looked like our design but was kind of sloppy in the decorations. Was fine for a kids birthday party.
Taste: ²⁄₁₀. This is where the cake fell flat. The cake was dry and crumbly. Didn’t taste old just over cooked a lot. Flavor of the cake was non existent, tasted like sugar and flour. The icing was what was supposed to be a butter cream but it tasted like cool whip mixed with shortening. No flavor, very off putting.
Would not recommended this place

I ordered a double layer birthday cake and sent in many pics as examples to show them what I wanted. Picked up the cake on the pick-​up day and though it wasn’t as «pretty» as I had wanted it to look, I figured the cake would taste better than the decoration.
I was pretty disappointed when I took a big bite of my slice of cake, the bottom layer was dry and crumbly (either it was old or over baked) but the top layer was okay. I had asked for the icing to not be so sweet, but I guess they use pre-​made tub frostings because it was as sweet as Betty Crocker’s store bought icing. I asked for whipped cream cheese frosting, but she said they didn’t do that type of frosting. I have had so many people rave about this bakery, and their store actually looks very nice and well kept. There are several beautiful cakes on their websites as well.
Maybe I just got a bad cake, I don’t know, but I expected better from a bakery that came with so many high recommendations.