Mr Tire Auto Service Centers

Let’s begin, I’m not a Mathematical Genius, but how do you open at 9 am, my appointment is at 10 am I arrived at 930 am, and I’m told there’s a 2 Hours wait for an oil change, seriously disappointing. A bulldozer should knock down and plow this location into a trash comparer. Never return. And to the beautiful woman who made eye contact with me thanks we will meet again.

This has to be one of the worst examples of incompetence and poor quality service I’ve experienced. My wife’s car had a flat and we duly made an appointment on line for the this store #760 to inspect and repair/​replace as necessary. We received confirmation of the appointment via email and arrived at the confirmed date/​time. After much shuffling of papers the guy at reception said they’d have to keep the car and try to slot in the inspection/​repair as and when. This was at 10:00am. Finally at 5:30pm we were contacted that the car was ready and a repair of a puncture had been completed. When my wife arrived home she said that here on board service computer was reporting that the 3 good tires were overinflated by between 5 and 7 psi and that the repaired tire was 7 psi below the recommended pressure. By the following morning the tire showed further loss of 14 psi below the recommended inflation pressure. She took the car back to store #760 and was informed that they would see if they could find time. Several hours later the duty manager called to say that the technician appeared to have missed a second puncture during his previous inspection, rendering the tire irreparable. A replacement was quoted for $ 272! The spare doughnut had been mounted and my wife asked them to investigate further for a replacement. The following day the store called to say they could do a replacement for $ 160. My wife agreed this replacement quote, only to be informed that they didn’t in fact have the offers tire and that she would be called when available. The following day she was duly called and invite to bring the car in. Guess what — it was the wrong tire. It’s now a week later and we’ve heard nothing!

My God was this place awful now. Went in there for a oil change and over an hour later, he wanted to tell me about 10 things wrong with my car. There wasn’t anything wrong with my car.
First, I made an appointment 2 days prior so I wouldn’t need to wait but ended up waiting anyways. Then he told me it would be finished in 30 min but it took over an hour. And finally, I was supposed to get a Tire Rotation with the oil change but it wasn’t. By the time I realized it, i was at work and didn’t feel like going back and argue with them.
I started going to this place about a year ago because a manger Todd seemed like a guy who knew what he was doing. And I was right. He didn’t upsell me anything or even tried. And when I walked in 2 days ago to make the appointment, apparently they let him go. Wow.
Now I have to find a new place where I feel comfortable taking my families cars.
Thanks Mr. tire.

They are not experienced enough to really help with anything other than oil changes. kept taking my car back and forth to them because of sensor issues and they charged me over and over but never fixed the issue I was always back 2 months later. I finally took it to the dealer and they fixed it with no other recurring issues.
They couldn’t admit they didn’t have the skills to fix it. They should stick to tires and oil changes.

Pretty bad when you go to a place called Mr tire. Then they tell you we don’t carry a jack that can lift your truck. I had to change my own tire out front of a mr tire with a jack that was smaller than every jack they had.

After my car not starting AGAIN 3 days after another Mr. Tire put a new starter in my car (we were on vacation, 2 hours away) I had the car towed to this one for the follow up repair. They got it running again, said the original starter was defective. I asked to see the starter they took out, they refused to do so but said it was a new one. Within 2 days the car didn’t start again while we were down in the city. I had to have it towed ($ 150 charge since Geico roadside couldn’t verify if was the same problem) again. This time I took a look myself at what was put in. What I found was a solenoid wire had slipped off the solenoid. In other words, sloppy work which left me and my family stranded.
I won’t trust these guys again. Last experience I had with them was when they put four new tires on with the raised white letters mounted on the inside (who buys RHL and gets them mounted facing inside???) So that was a go to pick it up and have to wait another 2 hours to get them to make it right.
Done with them.

You know that horror story that most men or women tell you about going to a garage and the fear that you will be taken advantage of. I can guarantee this place will attempt just that. My friend had them inspect her car and they gave her a list of things that they say needed replacing. Including spark plugs, belts, oil change, and a few light bulbs. The cost they quoted was over 800 dollars. I checked the spark plugs and the belts myself and the belts were brand new and in extremely good condition. The Spark plugs were not fouled or dirty and had no issues. They quoted 47 dollars each light bulb which were rear taillight bulbs that were out. 2 min job. I am from a mechanics background and was raised around alot of shops but i have to put this company at the most crooked corporate run service centers available. DO NOT TRUST ANYTHING THEY TELL YOU. Get a real mechanics shop that has good reviews. My recommendations for this area is Bowen Auto in Westminster. or K&M auto in dundalk. These are just two places i found that are trustworthy to do a good job and be honest with issues and cost.

Horror story:
My boyfriend took our recently purchased used car (December 2012) from a family friend (Awesome car. No problems AT ALL) to Mr. Tire on Reisterstown Rd JUST to get a oil change.
Brought the car back home = Thee WORST sounding squeal/​scraping/​metal on metal/​evil that you have heard in your life every time you press on the brakes. Plus, its only getting worse. You hear us coming down the street & now the car wobbles and buckles when you stop, and even makes the sound when you’re just driving!
Its disgusting! So I’m so nervous to take it anywhere else. Its my first car and I’m broken hearted.

Called to inquire about wheel alignment and was told cost would be $ 75 for my vehicle with a 20% coupon added. When I arrived I was given a ticket for $ 100+ dollars. Not until I informed Mr. Shreve that I was quoted a different amount did he give me the discounted price. Seemed a little deceptive and opportunistic; my thinking is that Mr. Tire would inform every customer about any discounts available rather than test their knowledge. This is why I don’t send my wife to certain places for auto repair. Mr. Tire wasn’t on this list but now it is. Also, when I looked at my final bill it showed a «shop supply fee», which was explained to me as a 9% addition for miscellaneous items such as towels, floor mats (I’m assuming plastic or paper) and GREASE. Are you serious?! When given a quote for a service I assume the quote includes the provision of the entire service. In addition there’s no explanation on the receipt about a «shop supply fee» for a wheel alignment. So a quote of $ 75 turned into $ 104 then $ 84. I’m sure the dirty towel that the mechanic used, along with the grease and floor mats did not cost even 75% of the $ 7.59 charge. I understand though, make money any way possible. My wife and I have used this Mr. Tire in the past but you just lost loyal customers. Just be up front and don’t insult people’s intelligence.