TGI Fridays

Service can be slow at this location but luckily it was not that bad when I came with my wife. We were seated immediately but it was confusion as to who our server would be. We sat for about 7 minutes with no one coming to our table and then finally one server asked if we have been helped. We stated no and server came over she was friendly. Our food came out quickly and meal was not bad at all for a chain restaurant I don’t expect to be wowed by the slightest. Ultimately a decent experience and wasn’t too packed on a Friday around 6pm.

A long time ago, my husband and I ate at Fridays quite frequently. It is a cool place to be. So, we decided to have a meal at a throwback restaurant. We walked in and had to wait for a table although there were many, many open tables. Our waitress was friendly and helpful, however. She took our drink order and was able to answer our questions about several options. I ordered the Mahi Mahi Bourbon something or other. In ten minutes, the waitress returned and said they were out of the tomato mozzerella salad. I substituted with the spinach. My food arrived about 5 minutes later. The mashed potatoes and spinach were delicious, but the fish was dry and like a rock. After alerting the waitress, she took it back and brought me out a fresh plate with new sides. This plate was prepared much better, but there were differences that were notably absent from the first plate. On the second plate, I had a scoop of garlic butter on the fish. In the mashed potatoes, there was now cheese. Obviously, there needs to be someone doing a better job and making sure the meals are consistent in their preparatioin so that it can be right the first time.

Very disappointed about the poor customer service from the bartender at this location. Wasn’t attentive. When I informed him of my drink being made incorrectly, he got defensive and was rude about replacing it.
Will not return to a Friday’s again after this visit.

After sitting for 18 minutes our server finally showed up, only to say her tablet wasn’t working and then she disappeared again for another 10 minutes without offering to at least take our drink order. I’m sorry, if you need an electronic device to take a customer’s order you should not be a server, period. I don’t care what your protocols are, if your device isn’t working then take our order the old fashioned way. We had a small child and had asked for a high chair twice, never got it. We walked out and would suggest no one ever waste their time walking in. They barely had any tables filled and yet there was a wait to be seated. Stay away!

Will not eat there again friends seat first
We were there 45min. waiting to be seated but regulars and friends get seared first.

This place is horrible when it comes to the service. When we went to the hostess stand the woman was on her cell phone and didn’t acknowledge us. ¾ of the restaurant was empty but she said it would be a 45 minute wait. No thank you. This was the second time we came here and the last. The first time we went here there was the same wait and half the restaurant was empty. The service is slow and bad.

WORSE EXPERIENCE EVER. Waited 20mins for a table and the place was nearly empty. Servers standing and talking and not giving refills. Haven’t got my appetizers or food within reasonable time. I rather travel further out somewhere else. They will never get my buisness

I’m so disappointed I don’t even want to leave a review. Walked in and there were 3 hostess standing up… No one spoke. Looks can be deceiving because the food looked good but The food was horrible. The customer service was nothing to write home about. The waitress was OK but she seemed overwhelmed with just 2 tables. The whole experience was a disaster. Never again will I go there.

So… I’ve been to this Fridays a few times and it’s usually not bad. As long as I don’t sit at the bar. Most of the bartenders are cool. But enter Dante… So every single time I have been to Fridays and sat at the bar and Dante is there, the service is non existent and there is ALWAYS an attitude. So what’s the point of being a server/​bartender if you don’t want to provide the service that I came outside for?
If you hate your job, find a new one. Don’t take it out on the people who like their jobs and want to spend a little money on a meal and drinks.
Thumbs down.

Not happy with my service lastnight. My sister-​in-​law food was not how she ordered it. When time came for the check it took the waitress 40 minutes to bring the check and to bring my change back. Won’t be visiting this one for awhile.

This was the worst experience I’ve had at a Friday’s location. We waited for about 20 minutes before the waitress came to take our order. We waited an additional 45 minutes for the food. We waited until the food came to get half of the table’s drinks. Once the food arrived, it was cold and our appetizer came at the end of our meal. I will never go to this location to eat again. The staff was unprofessional and loud – very talkative. But no one was available to get our food out in a timely manner. We were completely forgotten about.

3 main reasons we eat @ TGIF almost every Friday! 1. TONY 2.TONY 3. TONY!!!
Food is great! Tony is super quick & professional & treats us like family! Gets us outta of the Batcave on a regular basis! Love Batman & Robin
TGITony!!!

If I was able to leave no stars I would. Here is how the night began…
Showed up at 10:30 on a Saturday night, extremely loud DJ in the bar and a party to the side. 50% of the tables are empty so we assumed everything would be fine.
We are handed a buzzer and told the wait would be 25 minutes. On a Saturday night with a full restaurant that’s understandable, but it was an empty restaurant with servers and hosts standing around chatting. We decided to wait anyway.
About 20 minutes into our wait a host mentions the bar is self searing but the music IS SO LOUD it’s not worth it and would not be enjoyable.
We continue to wait and three or four more tables are now waiting as well. Tables stay dirty as patrons leave and yet no one is seated.
I asked 45 minutes later (from when we arrived) when we would be seated and we were assured NEXT… well EVERYONE was next, even guests that showed up 35 minutes after we did.
So finally seated at 11:15 and we didn’t have a server come by until 11:30. 15 minutes for a greet? Out of control when there are 8 tables maybe and half a dozen servers.
Dustin did a fair job, but there was no customer service just basic drinks and order.
There is no manager present, no kindness for the wait and the food is subpar.
Hosts are running food and the bar has wasted patrons and very young guests with the intensely loud music.
If servers have time to sit at a table while guests haven’t been helped that’s a problem.
Where is your waitstaff? Where are your bussers? (We saw ONE older woman busting her butt and no one helping her) Where is your kitchen? 17 minute tickets for appetizers when you advertise endless apps? WHERE THE HELL IS A MANAGER?!
It’s currently 12:25 and we are still waiting on orders.
There is no pre-​busing so our table is dirty.
The list could continue… but at this point it’s useless. If you come here prepare for a poorly run establishment is every sense of the phrase.
Shape up Friday’s.
Update:
Food was awful, tasted like it was frozen and cooked half way.
Not worth the time or money.
Manager refused to speak with us.

Before kids… my wife and I used to go and eat at Friday’s…(read drink at Friday’s) often. I really happened to be in the mood for Friday’s shrimp. So I decided to take 2 of my 3 children while my wife was out with our other child.
We went in and had a slight wait prior to being seated despite there seeming like there was plenty of seating available.
Once our waitress came over she took our drink orders and when she returned she didn’t leave straws. This is a pet peeve of mine. So my kids with their kids cups can’t get to their drinks, because they have tops and just that little straw hole that has to be poked out. When she returned to take our order she finally left straws and mentioned the endless appetizers. She explained how the appetizer I was looking at worked and then gave us a few minutes to decide on our order.
Mind you I came in for Friday’s Shrimp… After looking it over I decided to order the endless boneless wings. My son wanted chicken fingers and my daughter picked the kids sliders. We then placed out order and the boneless wings came out rather quickly, great! This is going to be great I think. One problem… I was given one set of utensils and no plates for my kids… I had to ask for plates for them, when they came I had to then ask for utensils for them… ARGH are you kidding? The waitress brought back plastic utensils for my kids. Better than nothing I guess. I shared my boneless wings with my kids and just about as we were done the boneless wings their food arrived.
I then asked our waitress for my next order of boneless wings and I asked to change up the flavor. She informed me that she has already put in an order with the flavor I wanted, and to switch it up wasn’t going to be a big deal as they were coming up all the time. So I wait… and wait… and wait… my kids have finished their food… and still nothing. Our waitress has been back to our table multiple times and still nothing. I finally after a good 45 minutes from the time I got the boneless wings I decided to ask for a manager… I recount my experience.
Bottom line… I will not be back to this particular Friday’s again… EVER.

Just walked out — Still hungry!
Sat at our table for 20 minutes without so much as a greeting from anyone. Watched managers point at us and walk away. Still no greeting. You would think if the manager sees you sitting without drinks over and over he’d at least stop by to see if we were thirsty. Nothing. I guess when you are a major chain you don’t have to keep up the hard work it takes to run a business… Or any work at all for that matter.

So i thought they still had endless apps… thats the only reason we went.
Get to ghe restaurant endless apps promotion is over but thats ok ill still get some mozzarella sticks and maybe a drink. The restaurant isn’t very busy and we sit in a booth by the door. 5 minutes later no one has come to greet out table never mind asking for drinks. 10 minutes later still feeling invisible so we flag down the host and ask for him to find our waitress. He storms off in a huff and our waitress finally arrives. She explains she was going over a survey with another couple (remember this its important later)
by this time we waited so long we put our drink and food orders in at the same time. 2 pick 3 appetizer samplers and a side of mac and cheese for the third person at the table.
Waitress comes back to give us an update our drinks are ready but then she says she has to wait to get them from the bar (confused face) and the food should be up soon but would we all like to fill out a survey to get $ 8 off of each of our bills. She said that verbatim everyone would get the 8 off of we filled out the survey. I even repeated it to the waitress to be sure
Drinks finally come. Im pretty sure the one non alcoholic drink we ordered had vodka in it and the rum punches were so strong it ruined the drink. Just like drinking rubbing alchohol.
So 2 samplers come out buuutttt no macaroni and cheese. That would arrive more than halfway through everyone elses meal. I hate when food isnt timed correctly. Im not going to talk about the food quality but to say its a Friday’s the food was decent nothing out of this world.
Now this survey i take it and give the link to my friend so she can take it. She can’t take it because the link can only be redeemed once. I check with the waitress and she says yea only 1 per table. When i point out thats not what she said she was kind enough to look abashed and said she would have her manager take off the 8 $ from each check because she wasn’t clear. No harm no foul im just ready to go at this point.
Brings back the check and says well my manager said no so i toom 4 $ off each check instead (insert another confused face) the manager never came over to clear the matter up and she just dropped the check and left. Well oh ok no time to ask any questions i need to get back to work
I dont know why i set myself up for failure i know these types of chains arent great but i expect decent service at the minimum and if a member of your staff gets a deal wrong then tbe customer shouldn’t be punished and it would have been nice if someone came and spoke to us about it but hey. Now i know, no more of this location for me

I Usually sit at the bar and order my favorite Jack Daniels Sampler with strawberry lemonade

Lol, well where do I begin?
Lets start with this establishments existing rating. How they have managed to hold onto 2.5 stars is a mystery, but I’ll be happy to help knock them down another peg. I know that seems harsh right, but hear me out here. And the story goes a little something like this.
This place used to be a decent place… years ago. I can remember coming to this fridays years ago with my parents, and then my friends when I was able to drive and I along with the rest of the community have just watched it decline. And I think after tonights visit, I’m done with visits.
My mother, aunt, cousin and I arrived there on sunday 8÷31÷14 around 950pm. The server, I remember her name but wont put it in here because this review is gonna be bad, showed up to the table I would say about 15 minutes after I got to the table. I was going to ask the host was anyone serving the area we were seated in but I decided to wait it out. She obviously had not been to the other tables in her section because everyone in the general area seemed to be irritated with her absence. Because of this observation, we decided it would be best to tell her our food and drink order all at the same time because who knows when we would see her again.
About 25+ minutes into sitting and waiting we finally got our 4 drinks (Did I mention the place wasnt busy at all). While we were waiting, the person across from our table, tore apart her very pink burger and threw it onto the plate. She too, also irritated from our servers absence, complained to the server, manager and then ended up leaving, I believe before her check came. The food was just ok, I thank God that it was hot. The chicken didnt appear to be all that fresh looking. I was actually wondering, under the sauce that was put on it, what color would the cooked chicken have been… it looked a little gray. lol.
I cant remember if the server came to ask us how was the food, she could have, or maybe I was just imagining we had a decent server that followed restaurant protocol. My mother asked the server to go a little heavy on the ice cream, because she loves it so much, and the server obliged (that was nice i admit). I must have said something about how I fully planned on doing the survey, which I think she didn’t plan on because she went into some speech about please give her a 9 or a 10 or they would get in trouble. We all just kind of looked at each other and waited for the server to walk away before we kind of had an unsaid moment between us all where we thought ‘that’s never going to happen.’ Then to make the situation even more awkward, she came back and repeated the same thing and added that they have meeting about why the state of the restaurant is so poor… just odd.
I took pictures which I will post of the dirty dishes sitting on the surrounding tables that had been sitting there for some time. The floor was dirty and the place had a funny smell. There was no soap in the mens bathroom.
I did the survey, failed it, I did rate them well on the exterior of the building.
This location, I’m surprised its still in business. If I do have to go to a fridays, I think I will do what I’ve been doing which is to drive past this one and go to the one in Towson.
In this particular instance, I recommended we go here because it was late and I wanted to crawl under the table in embarrassment for recommending it. Due to the condition of the floor, I felt it better to sit in shame in my seat.
Sheesh Friday’s (Owings Mills)…thanks for the good times and farewell.

Right now they have a special pick two for $ 10 1 starter + 1 entrée and yes ribs are on the menu…$ 3 Thursdays do I need to say more.
The White Marsh location has the best staff… so friendly and helpful.
I enjoy myself every time… you can’t go wrong with any food selection from burgers to ribs.

Been to this TGI Friday’s NUMEROUS times! On Friday, 6÷14÷13 a friend of mine wanted to catch up and grab a drink and we are both on budgets. So we are like lets go someplace to get more bang for our buck! FRIDAY’S IT IS!!!
I loved the new décor. I had no idea that they were renovating but the place looked amazing. I did only go to the bar area and grabbed a table. The tables are bigger and thicker and the chairs have that nice cushion seating! The same seats were are the bar. The only thing I didn’t understand was the wood panel box above the bar that was holding the TV inside the bar area seating. I guess it was better/​closer view for those sitting at the bar directly.
We had an awesome server named Bonnie was AMAZING and they have a new uniforms that were quite flattering. Just a simple place shirt with the Friday’s logo and I believe they could wear whatever bottoms. Either way it was neat and professional for the atmosphere. My friend was running late but Bonnie took care of me to start. She told me about the happy hour specials and was very convincing that I tried one of the new tropical margarita with Malibu red. OMG!!! This drink was so awesome and half way done I was feeling pretty nice! SCORE! I also ordered some spinach dip to hold me over since appetizers were half off.
Once my friend got there is was a drink and an half in and feeling great. Bonnie quickly came over to take her order and took our food order for more apps and everything was out quickly. There was no issue with the food and the drinks just continued to be great. For happy hour on Friday they have a DJ and that just made the evening even more fun to add great music to the mix. I had the best time I have had at this Friday and will be going back soon. I slept like a baby when I got home. Great way to end the work week!