Visionworks

This was my absolute WORST experience with a Vision Works ever! I came in for a contact lenses exam for my daughter who has never had contacts. When making the appt I explained my daughter would be wearing contacts for the 1^st time and they were for cosmetic purposes only. She recently had an eye exam at another vision works location and we only wanted to be fitted for contacts. We were told because the exam was over 30 days ago they would have to do another exam as well as the fitting. I scheduled the appt. On the day of after only being open 1 hr the doctor was already running 50 mins behind schedule. After having her regular exam we were then told she couldn’t try on contacts or order new contacts because the person that does that wasn’t in today. We would have to reschedule that. I couldn’t for the life of me figure out why I was scheduled for this day when I made it clear we were there for contacts. Everyone in this location was rude and very nasty. They were only concerned with selling me something and when they realized they couldn’t they were uninterested in my concerns and totally blew me off. To top it all off after paying for the useless exam they wouldn’t release the prescription (measurements) that I came there for in the 1^st place advising me in order to get that I would HAVE to come back. I never intended to take 2 days to get cosmetic lenses. I’ve been purchasing contacts for myself for 18 years from Vision Works but this is my 1^st time at this location. Whatever you do travel a little further to Columbia, Towson or Arundel Mills because this location is the WORST and you absolutely will be disappointed.

Excellent customer service.
I bought my glasses here a year ago. This was my second time going to a VisionWorks, but my first at this location. The shopping experience was just what I wanted. No pushy salesperson. I let them know I’d find them when I needed them and they were cool with that. The frames are nice. Same style as boutiques in the area, a little lower quality (which is why it’s not 5 stars), but READ On!
When my glasses got damaged (broken nose guard, slightly crooked lens from falling asleep with them on) I stopped by and they replaced both nose guard with new ones, checked the lens, and thoroughly cleaned the glasses. I was nervous because I hadn’t asked how much this would cost, but when the very friendly salesperson handed my glasses back to me she said «Have a great day!» That was it — excellent service at zero cost is just about unbeatable.

LONG story, short version. Purchased glasses on 3÷17÷14. picked them up a week later. It took 2 more visitis to get my progressive lense correct. This is now 4weeks well pass the refund my mony 30 day guarantee. a week later the left arm was loose. Stopped in the White Marsh branch to get them tightened. On this «New» frame the screw was stripped, frames replaced, then… the associates heats the frame to adjust it and destroys the high density lens. Another week for the glasses to be made and shipped to the owings Mills branch. I get them… 2 weeks later they are loose sliding off my face. I go to Owings Mills for a simple adjustment. The assoc heats my frame… high density lenses DESTROYED again!!! It’s now May22. They promise May 31… not ready… June 1 not ready. I go on Monday June 2 right lens is good left not! Now the delivery date June 13. I am requesting a full refund. Territory Director was to call me. She did not. She closed my case. I just re-​opened it. My question is it shoddy workmanship, an inept optometrist, sub-​standard materials, lousy customer service or ALL OF THE ABOVE!!! I might add I have been polite and calm thru this issue. The staff 2 in particular are terse and rude. 2 others tried to help. Cassandra Y

3÷27÷14
HELLO!!! I know you see me! I arrive for my 5:00 PM apt early! No one in the store (2 employees in the front at the time) acknowledge or speak to me. A few minutes later another woman walks in late for her 4:30 appt and the older woman speaks to her and starts processing her! GREAT, this is how this is gonna go!?! A few seconds later a lovely younger woman with fiery red hair (HOT) come out front and ask have I been helped. I say no and she immediately starts on me. Gives me the forms to fill out and leads me to the waiting area. Once I fill that all out I bring it back out and then she tell me to wait. I go back to the waiting room which is nice, clean, and quite. Moments later she comes back to give me solution and an eye case to take out my contacts. Then she does some eye testing stuff out there before I am called into Dr. Levy room.
She was a very pleasant and informative doc. Answered all my questions and filled out my forms for my insurance claims for reimbursement. My eyes haven’t changed much so didn’t need to purchase anything different or needed new glasses at the time. So I am taking back out to the front desk where the lady who didn’t acknowledge me takes care of the billing and payment. She had a difficult time entering my updated info in the system so of course this takes a lot longer. FINALLY she wraps things up and I finally get out the door. Definitely will be purchasing my glasses from somewhere else, but the convenience of this place to where I live is the ONLY plus right not. Thank God for the red head and Dr. Levy I tell ya!

I only add one star for the wonderful staff that is always helpful — can’t say the same for the physicians. Both my mother and I have had to come in SEVERAL times for retests because the prescription would turn out to be incorrect.

I used vision works on Reistertown, a few months back. Needed new prescriptions for me and my daughter. We both are covered by the military insurance Tricare Prime. I found them on the Tricare site listed as a provider. I used them once last year for just my daughter and had no real issues. This year was another story, while the actual optometry appointment for us both went well, once I presented my daughter’s ID with her sponsor’s (my ex) member ID I was told that they would not be able to accept the benefit number and would require her sponser’s ssn# which I dont have access too. So instead of the $ 30 I budgeted I ended up spending $ 80. During this I even called up a Tricare representative to verify that the benefitiary number was valid, who was then told it didnt matter because the visions works computer system was not updated and would accept the ID number, but would not process later, and they couldnt be troubled to have to bill me (or «track me down») if this occurred. SO basically because their system is not in compliance I was inconvenienced and a little embarrassed and had to pay out of pocket to receive my daughter’s prescription. I feel like if their computer system is not up to date they should not be advertising that they are a Tricare Provider. Plus, while I understand she was doing her job the person who handled this transaction, was not customer friendly, if this is such a problem with the system I as the customer should not have been penalized.
I did not buy our contacts or glasses from them and will be going somewhere else when our next prescriptions are needed.