Amtrak

Located in the pig sty section of Oxnard. Amtrak cancels trains and could care less about the customers. Late, sitting on a siding for 3 hours, standing and waiting for a train that never arrives. I could tell so many stories about the poor service, that my tax dollars pay for.
I have travelled all over the world and this is the only country that has such poor service.

Great experience! Love public transportation. Train staff is excellent! Just think someone should address the guy working at the office in SB. We were the only ones in the place and needed a lil help storing bags and the guy gave all 5 of us attitude. not cool. This should have been 5 stars.

Horrible! I am permanently disabled and traveling from Ventura to Simi Valley. The Oxnard station gave me a ticket for the 2:57 train. There were multiple trains delayed. I was on the train platform and asked an employee if this train was mine. He answered no, yours will be here in ten minutes. Train leaves and another employee informs me THAT WAS MY TRAIN!!! There isn’t another train for hours!!! My disabled daughter will now be home alone because «I didn’t ask the right employee!» WHAT! They will gladly refund my money so I CAN CALL A CAB!!! Why don’t I call the police to check on my daughter?!? So they can remove her from my custody???

They shouldn’t be able to say they have wifi, unless they could give it to all their pessengers.

I was pleasantly surprised with my first visit to the Oxnard train station. It was easy to get to, it was very clean inside and the staff seemed professional and courteous. It was early in the morning but there was a little shop where you could get a newspaper and some coffee or Candy, excetera. The train was right on time and it was a smooth very nice trip.

I frequently travel to SLO, L. A, and SD and as much as I like to drive, sometimes it’s just nice to not have to worry about traffic.
This is my home station and I love it.
If you don’t want to put up with buying the ticket at the counter, download the app and make the purchase there. Or call it in.
I love this station because the staff are great. I’ve never come in contact with the ticket counter people, but everyone else have always been nice and helpful.
If you’re going on a long ride, go across the street for some Mexican food and other treats.
Another plus is the free WiFi.

We have used the train for years as the wife refuses to fly anymore. We always up grade to a sleeper as it gives us our «space». The dining menu has not changed in years, but is adequate. We have 2 special lady’s at the Van Nuys station that are superb and treat us like family.
If you have to be on time then I recommend diffrent transportation as the train is sometime late.
The scenery is ever changing from the rugged coast line, to mountains, to the desert.
Just sit back, relax and enjoy the ride.

I take the Metrolink to Csun which I prefer to driving. Downside is that tickets are not available for purchase online only on site by the Metrolink stop. Make sure to come 20min early if u need to purchase ur ticket the train will leave without you!

Roger is VERY RUDE and has NO business working with the public!!!
I had two VERY UNPLEASANT experiences with him and observed him being EXTREMELY RUDE to the customer ahead of me. During the first encounter that I had with Roger he yelled at my daughter and made her cry. My daughter’s baggage was not transferred with her from Martinez to Oxnard and the clerk at Martinez failed to give her the ticket claim. I called Amtrak and they said the train would be arriving at the Oxnard station at 10 and we could pick up the baggage. We went to pick up the baggage but It was going to be delayed. Roger told my daughter that because she didn’t have the claim ticket and it was her fault that she didn’t get it she couldn’t have her baggage back. My daughter then asked if she showed her ID and it matched the name tag on her luggage could she get her baggage. Roger told her no and started yelling at my daughter about failing to do her job about getting the claim tag. My daughter started crying and I told him to stop yelling at my daughter who’s only 19 and has never travelled on Amtrak by herself. I told him I would be filing a complaint with Amtrak. Here’s the funny thing when my daughter went back to the Oxnard Station the next day to get her luggage Roger was there and he just handed her her luggage. She never had to fill out any paperwork that he claimed she would have to do to retrieve her property.
Today we went back to Amtrak to purchase a ticket for my daughter to go back to Martinez. Roger was working behind the counter and because he was such a JERK to my daughter she didn’t want to deal with him and gave me her AAA card and ID so that I could purchase her ticket. As I stood in line I watched Roger be really rude to the customer ahead of me and he actually walked away from the customer telling him that he was done with him. I thought well it looks like he’s that way with everyone.
When I got to the ticket counter I told Roger that I needed to purchase a ticket for my daughter and I presented her ID and AAA card to him. He then asked me how old my daughter was and when I told him he RUDELY told me that she could not have the AAA discount because she wasn’t a minor. He didn’t even bother to check the ID that I presented him to see that it matched the AAA card. Roger was so sarcastic and RUDE for the duration of my time at the counter. If Amtrak is going to continue to have Roger work with the public they need to send him to CUSTOMER SERVICE training. And if I ever have to go back to the Oxnard Station and Roger is there I will definitely be requesting for assistance from someone else!!!
Yes I will definitely be filing a complaint with Amtrak regarding Roger because he has NO business working with the public!!!

The Oxnard station is fine; it is a normal, slightly rundown train station, but I am writing this review for the phenomenal, above-​and-​beyond service I have received both times visiting the Oxnard station.
The first time, I was riding a train from Santa Barbara to Ventura, and I left my phone on the train. The man behind the counter at Oxnard got the phone from the conductor and then was super kind and helpful about making sure I got it back. So that was awesome.
The second time I dealt with the employees at this station was today, when I was shipping out about 500 lbs of stuff to Seattle. The man behind the counter, an older Hispanic gentleman named John, seriously deserves a raise. He was so patient and helpful and friendly the whole time he was lifting all of my heavy boxes and weighing them, even taking the time to reinforce some of them with extra tape that he had,
I was there for about 45 minutes unloading boxes and getting everything in order, and the whole time he was friendly, amicable, professional, and very helpful.
So thank you Oxnard Amtrak, and especially John, for making what was otherwise a grueling task way more relaxed and fun.

Took the Amtrak to Oxnard from Moorpark to go to the strawberry festival. Big mistake. The ride there was quick and painless but getting home was a mess. The train was scheduled to arrive at Oxnard at 5:30 p.m. so we left the festival amd arrived at the station at 5:00 p.m. to find out that the train was 30 mins late. While tracking it, the train got later and later. At 7:00 p.m. the amtrak staff told everyone in the station that the train was arriving and to go outside because there would probably be no seats for anyone. Everyone who had been waiting 1.5 hours-​2 hours was upset. The staff offered no reason or apology only stating «you paid for a ticket — not a seat». How unprofessional and rude. On top of that, the train didn’t arrive for another 15 minutes while we all waited standing outside. When we got on the train, there was only a handful of seats, my 10 year old ended up sitting on my lap. Our 20 minute distance between Moorpark and Oxnard turned into a 2.5 hour waste of time and money. Never again Amtrak.

Great service. Bathrooms were clean. And there’s a seating area. I like it better than the Ventura stop. I can actually buy my ticket from a real person instead of a machine.

Clean, Good repair, Friendly, Helpful, Convenient, Free Parking.
We decided to use Oxnard instead of Union Station for our round trip up the coast (slightly closer, shorter trip); we were very pleased. Easier to access, nicer surroundings, helpful, professional staff, and you can use their patrolled parking at no charge.

The absolute worst customer service. After 2 hours waiting, was finally told that there was a problem and after almost 4 hours they cancelled trains and said no buses either. The agent was extremely rude! AVOID!

I WILL NEVER AGAIN RIDE WITH AMTRAK! I was heading home for new years from san diego to moorpark station. The train broke down an hour outside of san diego and had to wait for another train for an hour. Once I got on my way on the replacement train, it made an extra stop at the los angeles station. In the chaos of having switched trains and delays, when the conductor came around to check tickets he was unaware of the situation and mistakenly told me «my tickets were no good and had to get off the train» I tried to explain the situation and asked him to call someone to double check but he wouldnt. I was kicked off the train and stranded at LA station. He refused to call a manager and threatened to have me arrested if I didnt get off the train immidiately. In the rush to gather my things, i left my phone behind and had no way of calling to make arrangements to get home. THIS WAS THE WORST EXPERIENCE IVE EVER HAD. THEIR CUSTOMER SERVICE IS HORRIBLE. When i called the customer service line, they offerd me $ 20 for a $ 96 TICKET AND LEAVING ME STRANDED IN LA.
METROLINK IS THE WAY TO GO, THEY CAME TO MY RESCUE AND ENDED UP GIVING ME A FREE RIDE HOME. I WILL ALWAYS RIDE METROLINK FROM NOW ON.

Always pleasant when I’m here, but even if everything else in the place was horrible I would probably still give it 5 stars for the cute blonde working the Amtrak window. Not only is she gorgeous, but she was very helpful and was handing out what appeared to be coloring books to all of the kids in the station. Never saw her without a smile on her face.

I love taking the train. If you have the time, this is a great alternative to flying — especially when its so expensive in this economy. The train is also a great alternative when you want to relax, enjoy your time and be able to take on more than one piece of luggage sans fees. The food on the train is pretty decent, too.

Used to take the Amtrak and Metrolink all the time. Even with gas prices high, this isn’t very cost effective to take to L.A. Though, worth it on more long distance, such as, Irvine or San Diego.

This last trip, was by far the WORST I’ve ever encountered. The train was cancelled, due to whatever… I get it. Stuff happens. What torqued me off most was that the agent at the station didn’t seem to have much of a plan as to how to get us to our destination (San Diego) nor as to what time a clue would be granted.
Once we were finally underway (charter bus from Oxnard to Union Station in LA), with no chance based on the rules of space, time, physics and barring divine intervention, neither the driver nor the 800-​USA-​RAIL people were able to give us a solution as to what to do once we got to Union Station (NOT Driver’s Fault, he was just a charter driver NOT an Amtrak employee). The driver had to call his «super secret» number to announce to the passenger what the deal was. Here’s what we got «I’m going to Burbank, and then to Union Station. That’s all I know. That’s all they told me.» WTF!!!
While I’m pretty sure it’s not a company wide issue (customer service in Ventura County seems to be sub-​par as a rule). The customer service both in Oxnard, and the rude and ignorant people at Union Station will definitely make me stop and consider Greyhound vice Amtrak. (Fare using GH was within $ 5 of Amtrak.)

I made plans to visit my (step)Mom, in Newport Beach, so I mapped out the journey & booked an on-​line ticket with Amtrak for a 3 ½ hour train trip from Oxnard station to Irvine station.
Sounds odd for a car owner, doesn’t it? The reason that I went via rail versus driving is as simple as this: &%#@ TRAFFIC! The prior weekend I had also visited and the trip took 3 hours there and 2 ½ hours back — absolutely criminal & exhausting.
I booked the standard seat ($ 23), then decided to upgrade to business class ($ 13) for a total ticket price of $ 36. This didn’t sound bad at all considering that I’d get to relax, watch a DVD about Bengal tigers, finish a book on CD, then begin a draft on a Unilocal review, while having a muffin, juice, & enjoying the view pass by my window. A very relaxing trip indeed.
Positives:
— Very comfortable seats
— Clean
— Very helpful staff
— Lots of leg room
— AC plug-​ins (business class)
— Clean restrooms
— Food & beverages available
— Great city views
— Relaxing
— It’s a train trip, too!
Negatives:
— Needing transportation at the destination site.
I could eliminate the above negative if I had planned better with NM so that she could have picked me up at the Irvine station. Instead I took a taxi to Newport Beach — $ 56!
I will be using Amtrak for selected future transportation needs. I’d recommend that you check it out, too.
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