CarMax

I bought my car at the Burbank location 4 years ago but always get it serviced at the Oxnard location because it is closer. The customer service is amazing! They always get me in and out without any stress, plus they have a complimentary shuttle service if I want to go shopping while I wait. Cesear always helps me and goes out of his way to make sure I am kept up to date on what is going on with my car. I cannot say enough great things about the Oxnard location!

Second vehicle we’ve purchased and had trade ins with Carmax. I came in on a whim, and did not have an appointment. The price they offered for my trade-​in vehicle was above the listed high bluebook value that i had researched before going. The staff at the Oxnard location was pleasant, helpful, and very accommodating. The salesman let me test drive 4 different vehicles to make sure I was completely sure which one I wanted, and explained the entire process used to price their vehicles and helped me determine how bet long term value vehicle. I would highly recommend the Oxnard Carmax, and if the opportunity arises I will buy from them again.

Ok I’m going to make this as short as possible. I took my car to Carmax for service. They called me 2 days later and told me they had been in an accident with my car. They told me don’t worry we will fix your car but when I heard the body shop they wanted to take it to, I didn’t feel too comfortable with it. I told them to take it to my trusted body shop, and they started telling me that they where going to detail my car but only if I agreed to take it to their body shop. That sounded to fishy to me they told me if I called and went through my insurance that I would have to pay a deductible and it would be a hassle for me to deal with. I said why would I pay a deductable you guys crashed my car but they where being very uncaring about the situation. I asked for the insurance policy number to start a claim and they gave it to me 3 days later. I asked for the drivers Lisence number, name, and address of the person driving my car at the time of the accident, that my insurance company needed to do the investigation, but they would not want to give it to me. I sorted everything out myself after 2 weeks and I’m getting my car fixed finally no thanks to Carmax.
I just can’t believe Carmax would just crash my car and not try to give me something for the inconvenience they had me go through, they act like crashing my car is no big deal.

This was the easiest car buying experience I’ve ever had. No pressure to get a certain car, no pressure to be upsold on certain features. I really felt like the meant it when they told me that it was all about picking the car that was right for me. I took advantage of the return policy, and it was so easy! Not haggling on the price made it so much less stressful. Plus everyone here is so friendly.

Easy-​Breezy transaction that saved me over $ 11k! They gave me top dollar for my trade-​in, then gave me a no-​hassle great price for a slightly used (but still great condition) car than was $ 10k less than this same model car at a new car lot. The associates were friendly, knowledgeable, & took their time to find out what made me tick I highly recommend them!

I was in today for a car appraisal. I worked with Sara, she was so funny and easy to work with. They gave me a much better quote than the dealer, I’m so happy I dropped by!

Bought my car there a 2013 Dodge Dart car was priced well for being fully loaded ‚. The process was smooth and painless the hardest decision was picking a vehicle. And you get a six month trial of SiriusXM with cars that are equipped with it sweeet, I know several people that have bought cars from them friends and family and they have all had great experiences I would recommend CarMax to both buy and Sell your car

Fast and easy!
I bought a car and returned it, it only took a few minutes.
Bought another and am happy with my purchase

Worked with Chris on 3 occasions over 5 months looking for the ideal car. He was so helpful, informative, patient, and straight forward. No pressure to buy, just helpful in finding the car that was right for us. Great car buying experience!

I went in about a month ago and spoke with Abe and another man (I believe named Daniel?), they were both awesome, super nice, super not pushy, exactly what I would expect at Carmax.
I then went in yesterday and spoke with Melissa and Duracet. Both of them were very «un-​carmax». God forbid you appraise your car twice, when they do not have something you are looking for. I understand their worry of taking your appraisal somewhere else, but I would not have done that If I had not felt so uncomfortable. I was really set on avoiding the other «brand» dealerships all together.
Abe and Daniel both were both stating how it would be fine to sell them my car no matter where I purchased a new car, without me even asking. The moment Melissa and Duracet realized I did not like their current and surrounding inventory, their demeanors completely changed. I felt completely uncomfortable.

We can’t say enough about our CarMax experience. Our salesperson, Anita was the best! She took the time so show us all the different makes of SUV’s that we shopping for. Absolutely no pressure or games when it came to the sale. She advised us on all costs and fees we asked about. We returned the first SUV due to our mistake, CarMax took the vehicle back (as promised) and decided on another year. Anita was so gracious and pleasant about the whole transaction, even with the return, I would strongly recommend Anita and CarMax when it comes to purchasing a quality use car.

Never never but I mean never will I ever go or to a Carmax
I sold cars for years so I have a big understanding on buying and selling cars and these folks straight rob you for your trade and overpriced inventory. They put a big show on customer satisfaction and they do a grate job but it’s all a front on the way they steal your trade. I was getting tiered of shopping around for a certain car so I decided to check theses guys out only because of there huge inventory (even thow my car buddy’s where like don’t go) so I did but I was prepared with my trade in value on my car from other dealers i visited. I must say Carmax low balled me 50% from what the other dealers offered me. so when I asked the salesperson u guys underpriced my trade they had no response. I was like wtf! I told Him I’m walking !!! They let me go easy as pie. In my car days you would get fired for walking a customer especially because of there trade
I was amazed on the amount of customers they had and in my mind I thought all theses people are just getting put together and getting slammed on these overpriced cars !!! Don’t buy in to there no hassle car buying it’s just a trick to full pop you

In Short: stay away.
The short list:
1) They do not honor appointments you make after registering and getting a confirmation!!!
2) They are extremely patronizing and unfair at the first call.
3) They are unprofessional at best, deceptive at least…
What happened: After setting a hold on a car to test drive it and potentially see others, I got a written email CONFIRMATION from the sales person, Dan Elliot, introducing himself and confirming the time for that day. That was sent at 9:11 AM. Prior to that, I got an email confirmation to the specific car I placed a hold on.
Four minutes later (recorded on my cell) Dan called me and introduced himself, and confirmed the details of the appointment, including the car. I took the opportunity to ask him if they actually have the car on the lot. He said yes, and that he is placing a hold card on it as we spoke. *****Then he asked me «why are you interested in getting this car (make and model)**** his tone implied that I shouldn’t have been…
I responded that I really don’t feel that I need to explain that; he sounded sour. Sensing that he seemingly has an issue with my choice (can you believe that?!) I added that if he is instructed to try to dissuade potential customers from certain cars, then he should know that I will not waste my time on listening, and I have done my research and am interested in this particular car. Period.
***** Then, out of the blue, he goes «unfortunately, we are busy today, and will not be able to accommodate you at 10:30 (my confirmed appointment slot). I can try to find out who can help you, later»
Did he mention any of this before: NO. Did he confirm the time on an email: Yes.
Do I suspect my unwillingness to divulge my «reasons» to want to shop for that car and standing my grounds had anything to do with this: Absolutely YES!
Could he be trained to «interview and drop» potential customers who don’t appear an easy prey (i.e. putty) and on top of it are interested in cars they don’t make loads and loads of money-​most likely.
Does it border on bullying the customer: you bet! The axiom here is «if you don’t tell me what I need to know and show that you are not going to be easily persuaded– I cancel your appointment»
I also suspect, in hindsight, that they might not have that car on the lot, and that is the problem. Instead of saying it up front and rescheduling, they lie and get in a disgusting tangle.
After speaking with Dan, I spoke to the sales manager of the day; Anthony Alamido. Who dared to reiterate that «they are extremely busy today, with people lining up from the morning» I reminded him that they sent an email confirmation (which I have of course-​timed) but he went on to explain their «process» which I won’t bother to write here. I related to him that Dan, did NOT mentioned anything about not being able to honor the appointment time and had he done that, first thing, I would believe that it didn’t have anything to do with his inquiry my refusal to divulge personal choices, in regard to shopping for a car. But it didn’t. If I come down there, Anthony said, he will «try to find who can help me on the floor» –REALLY! they have my location (at registration) and know I will need to drive some good distance to come to Oxnard. Now, why would I want to place my self at their «WAITING GAME»??? No way!
***Read another Unilocaler account named Bob G. from about ¹¹⁄₂₀₁₅ and ⁰⁵⁄₂₀₁₅ Having the customer wait, and wait is their specialty. Good for him to leave this rotten place– and thanks for writing about it!!!
As of special note: Anthony repeated the «I want to Help you» fake mantra. I explained to him {and to any crooks out there} using it: No, potential customers do not need your «help» and you are not there to «help». You need to be professional, honor your commitments, and conduct yourself in good faith. You have the merchandise for sale; we, the customers, are potential buyers. I didn’t need your «help». Don’t solicit it (you are a business not a help center-​you know you are) and don’t patronize me. But, hey, you did «help» me not spending my money in your establishment– I cannot imagine how much better things would get had I taken the time to WAIT there!!!

Had an amazing experience the last two times I’ve been to Carmax! Both times I have sold my car, this last time I sold my car and financed a used Ford Escape.
Steven Martin was a huge help and I’m so grateful. Not only did he stick with me for the entire day, he was constantly looking out for my best option as far as reliability in cars, pricing, and longevity. Thank you Steven!
Both times I have been to Carmax I have had a great experience not only with their sales team but all around. Their mechanics are just as kind and their team behind the desk are so personable you can tell they all really enjoy working there. Keep killing it Carmax of Oxnard, you guys are the best!

So where do I start?! First off Candice Marshall is incredible she is attentive sweet caring and not pushy. That’s why I think I like going to Carmax you don’t get the typical tool bag vibe from the salesman. Overall great experience Sales Manger Anthony was also great. Smart and willing to help whenever. I like this place a lot got a great vehicle for a good price. Signing was easy and quick and they clean and touch up you’re vehicle before you drive off. I will for sure be giving my business to them again. Thanks Carmax!

Tonie Villa helped us out and she was awesome! Super knowledgable and friendly and helped us get right where we wanted to be when it came to what we were looking for. She was very honest and sweet. We are still in the market so we will make sure to hit up Tonie at carmax when we find what we want.
«Manager» Bryan took a star when he came by to help, but actually ended up undermining Tonie. Which wasn’t cool Bryan, because we’re on TeamTonie.
You go girl.

We took our 2006 bmw 325i with sport package with 92 000 miles for an appraisal and to our surprise the guy took about an hour; finally we got it and was so low at 5000 even.
This place is a rip off for those that dont understand how to sell a car please do yourself a favor and stay away from this place
I know that they have to a buck or two but dont low ball people like that

Now the experience after finally selling… sorry folks this will be a long one… not my usual style but it does need to be said.
****THIS REVIEW IS NOT REFLECTIVE OF THE SALESPERSON OR FINANCE DEPARTMENT EXPERIENCE. IT IS SPECIFIC TO THE APPRAISAL PROCESS DISPARITIES BETWEEN THE INITIAL AND SECONDARY VISITS.****
I returned to CarMax for a second time with the same car with my boyfriend and the salesperson (I believe his name was James) was great, as was the finance department. We do however take serious issue with the appraisal itself based on what CarMax is currently selling the vehicle for versus what we were given for it and how the appraisal process was explained to us during the first visit.
We originally had the car appraised at the end of February and were told by a salesman named Richard Johnson who has worked with CarMax for many years that due to CarMax’s sales strategy (extremely high volume, no-​haggle buy or sell prices), there is a uniform built-​in profit/​repair margin for every car of $ 3000 — regardless of the value of the car. At that time, we looked at comparable vehicles on the website which were selling for $ 29K and the appraiser came back with an offer of $ 26K. Too low at the time for us to sell but we understood the logic.
Prior to our return, we checked the CarMax site and saw a «comparable» car listed for $ 31K — same model/​year. It however did NOT have the technology package, cold weather package, driver assistance package, M wheels or Michelin Pilot Super Sport performance tires (all in all about $ 5K+ worth of options). We got the impression from the previous appraiser that the prices are more model «standard» and that the options don’t play a big part in the assessment, BUT based on the $ 31K «no-​haggle» price, and based on the pricing model explained to me by Richard, we expected at least an offer of $ 28K.
We brought all this up to the last appraiser for the vehicle who still offered $ 26K and indicated that we were lucky to get the same offer as before because new models were coming out sooner etc. which is understandable. We obviously did accept this amount as I’m writing this review now.
Our issue is that we checked the CarMax website and now see the car up for sale for $ 31,998 — ESSENTIALLY $ 32K, higher than EVEN THE 2015 models. The means that either Richard, who has worked at CarMax for 10+ years, doesn’t know what he is talking about or was deceitful in his explanation during our first visit (doubtful) or the appraiser managed to squeeze a $ 6,000 profit out of this car rather than the customary $ 3,000 (I was also under the impression that CarMax employees are not incentivized by buying/​selling price and that they get a commission per car — maybe this is incorrect based on this experience??).
Anyway, selling the car was easy, and we do appreciate that; we’re just disappointed that there appears there was a level of dishonesty in the appraisal value based on what we were told on our previous visit by Richard.

After going to the carmax in burbank last week, i was ready to sell my car and came to the carmax in oxnard to do it due to the fact that it was closer to me. In Burbank they quoted be $ 12 000 and didn’t included a factory package, the person i was dealing with said theyd work with me and offer me more if i was ready. once in oxnard they told me that it was all a lie that the person in burbank didnt notate the account and couldnt do anything for me.
They should set the expectations right from the get go. Big disappointment ! !

I came, I saw, I didn’t buy or sell, but I like! All with a professional, non-​salesy approach.
If you buy, it’s a sticker priced non-​negotiated price. No haggle.
If you sell, they inspect in 30 mins or less, and give you a fair price.
Both times I’ve been, I was treated with respect. Each person I interfaced with was professional and courteous, and may I add, very nice!
I wouldn’t hesitate buying a used car, or giving them a shot at a used one, any time.