Julio’s Auto Insurance Agency

I called to see if I could get a quote over the phone and a lady answer very nicely, said to wait and that I would get transferred to someone who could help me. I waited and waited and then the same lady answered to tell me they would call me back, I never heard from them again. That’s why I’m only rating one star, don’t call to this office !!!

Always friendly gals at Julios. Love the speedy service and convenience. Thank you to all who have helped!

If i could rate 0 stars I would. I have encountered bad buiness practices in my lifetime but this place is the worst of the worst. Staff is very illequipped to deal with the general public. I DO NOT HAVE Julio’s insurance but I was forced to deal with them due to the fact that I was hit by one of their policy holders. I’m not going to go deep into specifics but this business is as unethical as it comes. They’re employees are working under conditions that i doubt are within California nor Federal labor law. They’re overworked and under trained. I asked to speak to a supervisor because the young lady on the line had no clue as to how or where they file their information etc. This is scary within itself since their dealing with customer private info and for them not to have a clue as to what their filing system is or where signed documents are stored is scarry. When I asked for the supervisor the person on the line stated she was busy. I left my info for are call back but didn’t receive one. I called back the next day and again asked for the supervisor and this time the same young lady from the day prior answered as «the supervisor». It was a horrible experience dealing with them. Please be responsible and go through a insurance company that is reputable so you are covered and the people you put in danger are covered as well while your driving.

I called to make a payment over the phone as I was going to be at work all day. The first time I tried calling was at 5, they were too busy so they said they would call me back in 40 minutes. I waited past 40 minutes and tried calling again. Same thing, this woman told me she’d call me back in 30 minutes and I explained I had already been waiting 40 minutes for a call back, she didn’t even get my name or number. I called back 10 minutes to 7 which is their stated close time. I was on hold for 5 minutes and she said she would call back after 7 is when they call people back. I asked so you’re going to call back in 5 minutes? Guess what it’s now 7:20 and no calls and no one is answering the phone. Never had such a bad experience with customer service.

5 Stars on Customer Service from Melissa… Made my terrible day great!!! I needed to fit my insurance, my renewal and my registration all into a very tight budget and she made it happen!!! Thanks Melissa you’re awesome!!!
If you need insurance, check Julio’s out (support local business) #oxnard !!!