Lowe’s

Tall rude blond women, title like head cashier or something. Didn’t they teach you anything about customer service when before they gave you that title?

We bought a new BBQ on Dec 30 for $ 219 which was previously $ 289. On Jan2 we visited Lows and discovered the same BBQ was now on sale for $ 179. We provided our receipt to Customer Service and they credited us the difference, no questions asked, no hassle at all. Lowes is awesome customer service store!

Well I must say I was not very happy with the fresh Christmas tree that I purchased. The reason I did go to buy a fresh tree was for my 84 year old mother. Every year she has an artificial tree, I thought it would be nice for her to have that smell of pine you get from a fresh tree NOT… No it’s not dying, has plenty of water. After the fact that you have thrown away your receipt and decorated the tree, well your kind of stuck with it…
So the reason for my post just a FYI so that if you decide to shop for a tree at Lowe’s be prepared for an odorless tree.
It is a beautiful tree.

It’s a lowes. You know what to expect.
But don’t expect much from this store.
Dirty, shelves disorganized and out of stock, rude employees.

Went in real quick to get a staple gun to put up some Christmas lights and a price on there Christmas trees averaging around $ 45…long story short there was plenty of customer service to help however they didn’t have a staple gun for lights they said they stopped caring them. i now have to go to home depot, and I knew I should’ve but since i was closer I took the chance lesson learned the variety here doesn’t compare to home depot… I returned in the night after searching for a Christmas tree and lowes was cheaper by $ 35…so for a decent priced tree come to lowes. plus there customer service is 5 stars vs home depot 1 star.

Clean, organized friendly staff. Love going here for DIY projects or just for little odds and ends. It’s close to home and never too busy. They have a great selection for home and garden.
Also right now they have a wonderful supply of Christmas decorations from wrests to wrapping paper. Love the Christmas villages so beautiful. Can’t wait to decorate for Christmas.

Love this location! Great service from Mark in plumbing and Victor in Lumber, both of those guys know what they are talking about and go over and above whenever they can. The store always look clean and neat unlike Home Depot down the road and pricing is competitive. Definitely support and suggest this store for all home renovation/​improvement needs.

We like Lowes better than Home Depot. The parking is better and the lines are not as long. They have a great no questions asked return policy. I love the discount plant area where they have plants for up to 50% off. They don’t have a good veggie starter selection though.

Went to Lowe’s to have my Water Heater replaced. I love this store everything went as planned and a great price too. Vicki called to follow up, She even called to say that I was overcharged by approx. $ 10 for my city permit and that she was going to make an adjustment for me. That is what I call outstanding customer service people. Take note Lowe’s you have a fine group of associates working for you. See you all next time I need something for my house.

Between Home Depot and Lowe’s, I often go to Home Depot. Mostly because the location is much closer to my house. However, Lowe’s is close to Teatok so whenever I’m getting a fruit tea drink, then Lowe’s it is! (yes my errands also surround my foodie habits!)
Lowe’s big and organized but it might be a bit more pricy than Home Depot. They offer everything you have at Home Depot so if this location is closer for you, def worth checking it out.

2 for customer service. The store is clean and organized. However when it’s poor customer service over shadows it, why shop here. I was so bothered by how the individual in the store acted, I had to write this review while in the store.
We were in the section that has curtain rods and wall mount extenders. There was one out of the package that didn’t match #274 048 or #2 744 049. So we called over the employee Fernando who after asking if he could find or see if there are some more of the ones without a package quickly responds with «whatever is out here is all we have» So my husband asks if he could check the back and again he reiterates «this is all we have». My husband tells him if he could look up the item number. His response was «I’m just going to look it up on Lowe’s .com» Mentally me and my husband just thought wow he exudes the I don’t want to help attitude. He wasn’t even busy, didn’t have any customers and wasn’t stocking any shelves.
The other employees we encountered were all friendly and attentive. But Fernando shouldn’t work in a profession that requires him to be a people person.
I felt bad to rate it a 2 but I did reach out to Randy the store manager because «everyone» accept Fernando were what you would expect of good customer service. Fernando could have easily said other things like «let me go check, let me see if I can find an item number» instead of shutting down a customer.
Normally I go straight to Corporate, find the owners and put it every where on the web. But the store shouldn’t suffer for one bad individual. We still walked out spending $ 70 on items.

Christina in Blinds was amazing. We had several orders and she helped us with all of them. Had a problem with two of the blinds and she got them to replace. Awesome customer service. Not what I expect from big box store

Like all their competitors, all home building, improvement and upkeep material can be found here. I see nothing more, nothing less.

Had a very unexpected mishap with buying paint today but the manager, Quinn, at Lowe’s was very professional and accommodating. They replace my spilled paint can and detailed my car. It looks just like new. Just want to thank him for being so amazingly kind and generous. Outstanding customer service.
Thank you

Always extremely clean and stocked! Great knowledgable staff and very friendly. They have a lot of items that other «hardware stores». More of a «showroom» then a «hardware store.» A great great store!

This is a newer Lowe’s store. It’s big, it’s clean and has a lot of stuff. I visited yesterday to pick up some random stuff and the staff was generally helpful and friendly. In helping me find one item, the staff member found a specialist, who took me straight to my needed item. The second time I needed help, a staff member explained to me how to find the item I wanted and I had to find it on my own.
Overall I would come back. I appreciate that this Lowe’s isn’t as busy as the one in Ventura, and I find the parking lot much quieter and easier to navigate.

Nice Lowe’s!
Really organized, there staff is a little mindless (why do businesses like this hire staff who are unknowing about home improvement stuff)
anyways, no lines, and I was in and out with what I needed!

Customer Service @ Lowe’s IS ON POINT! Our kitchen sink was such an eye sore. Or rather, that thing was HELLA UGLY!!! We needed some serious help and after gathering info on local options, we settled on Lowe’s in Oxnard. Why here? To sum it up, we found it offered the best customer service, it was the most accessible, best in-​stock inventory, comparable pricing but 5% off everything option with store credit card sweetens the deal, and a flat install fee. Smaller vendors offered comparable customer service but Lowe’s made up for this in other areas.
Sometimes, in Lowe’s there may be no staff in the area of interest but there is this «magic button» when engaged, will deploy a knowledgeable rep to you promptly! «Customer service to…» heard over the PA worked every time for us. It’s like rubbing a magic lamp or pressing a Staples EASY button. POOF! Staff member Tim was the one who finalized the deal for us. We were trying to decide between Cast Iron vs. Stainless Steel vs. Composite Granite Sinks and he patiently laid out the pros and cons as well as availability. We also had height issues with the kitchen faucet and Lowe’s had the most options to choose from regarding this issue. When purchasing everything, we mentioned the need to get things done soon and we were able to set the installment date in 5 days. Mr. Scott from Campbell Plumbing (not the same from the Starship Enterprise… hah!) is a Lowe’s plumbing contractor who contacted us few days earlier to confirm the appointment and that bloke was just plain cool. He arrived 5 minutes earlier than planned and found that our original plan to replace our old Cast Iron with a Stainless Steel Franke wasn’t gonna work because of the way our granite counters were cut and side dampeners on the sink. Luckily, Lowe’s was close to home and open and Mr. Scott was kind enough to wait. I made a bee line back to Lowe’s while Mr. Scott discarded the old cast iron, pressed the magic button and WALLAH! Staff member Basilio promptly came. We opened up boxes of potential alternatives, measured and compared inner dimensions from the measurements Mr. Scott provided, and came up with a plan B. Mr. Scott even met me at Lowe’s to provide an assist. See, that guy’s a good bloke! We settled on a Kohler Cast Iron and reconvened at our humble abode. The installation went smoothly from there. We even tried to tip Mr. Scott after completing the task and he flat out refused!!!
All in all, a great experience dealing with this chain business. Lowe’s close proximity and volume of in-​stock merchandise certainly allowed for alternatives to problems incurred during installation, to be created & chosen quickly. And none of this would have been possible without the wonderful customer service Lowe’s provides and a Higher Power to allow everything to flow so smoothly amidst the chaos. Love it when a plan comes together! Thanks to everyone who helped make it happen ;)

I hate Home Depot, crowded, guys standing in parking lot, looking for job. every1 busy. So I try to avoid that place as much as possible, Always try to goto Lowes. less people.
But the shape of the store makes it hard to find stuff. the store is like L or T-​shape.
Some of the workers are new and walking around doing nothing. If you ask them where to find some items. They just point you to a #lane. Most of the time they are busy taking to each others and laughing. Some guys are like (please please don’t ask me,)They turn and run the other way kinda attitude. Since they open I’ve been there over 12+ times. Most of the time, same old experiences. SAD

Courteous, efficient, and friendly service. We came in to purchase a step stool
and make copies of some keys. The key attendant did a good job. We checked ourselves out in the self check lane and we were in and out of Lowe’s within minutes on a Sunday late morning. Thanks Lowe’s!