This and That Second Hand Treasures

My previous review was about my first an only visit to this shop. I complained about the disorganization and noise, but the owner, Dawn, was kind enough to point out that the day I visited they were remodeling and there was a big sign outside that I didn’t see. I also complained about a handyman making noise, but that was the property management’s fault, not the business owner.
I would’ve appreciated a note on Unilocal,as a tip maybe, stating that they were remodeling and that the place would be a little messy, since I still would’ve had to drive all the way there to read the sign.
I presume that this is just a regular thrift store and I’m sure you could find good deals, my last review was made in an atypical day, so I am updating it based on the owner’s feedback, which I really appreciated.

Never again! I saw an ad on Craig’s list for a vintage bed that looked like what I’d been seeking. The ad was $ 75 obo for the headboard, footboard and sideboards. Perfect! Well, not so much. I waited a few days to get paid and went to the store hoping they’d still have it. They did. I thought I’d gotten lucky because I also walked in on 20% off day. Not able to remember the price online and given that they don’t seem to put prices on the items, I inquired as to what the price would be. The owner checked her Craigslist ad and said $ 100, but $ 80 with the 20% off discount. That was still within my tight budget (a fact I’d mentioned to her) and it seemed to jibe with what little I could remember as to the item being affordable in the ad, so I agreed. I inquired about the sideboards and was told there were no sideboards and when she bought the bed, there were «definitely» no sideboards. I replied, «That’s odd. I thought there were sideboards.» Regardless, I paid for the bed, took part of it home (needed a truck for the rest) and thought I’d try to figure it out. I got home, found the original ad was still posted on Craig’s list. The bed was actually priced at $ 75obo and, since I walked in on 20% off day, that would have been MUCH cheaper than what I paid. It also did, indeed, mention that the sideboards were included. I printed the ad and returned to the store with a truck a few days later to pick up my headboard. they’d moved it to the front of the store. The one leg of the headboard now had a long crack in it that wasn’t there when I paid for it. I had a stressful week and decided I wouldn’t argue with them, but I did find the sideboards in the store and told the owner I’d be taking them along with the headboard (while showing her the ad as proof of what she originally advertised). She looked like she realized she was caught and replied, «Oh…sometimes stuff gets moved in the store and we don’t realize…» I just glared at her and she quickly avoided eye contact. It was obvious that she tried to rip me off — not only on the price, but on what all I’d be getting. Her original story was that the sideboards were «definitely not» something that the bed had when she bought and that she «remembered clearly when she bought it.» In short, she lied about both price and sideboards. I do a lot of consignment and thrift shopping and so do my friends. I’ve warned them and I’m warning all of you to beware of this place. And for the people who mentioned the dirt — yes… it’s filthy and a bit dangerous to try to maneuver around the aisles. Here’s a tip to the owners: Never piss off a publicist! That’ll teach ya! Oh I do want to give props to the nice man who saw me having to load it myself onto the truck and kindly came over to help. He’s the employee, not the owner. Too bad… he’s better at customer service.
EDITED TO ADD: The owner responded here below, but I want to note that she LOOKED AT THE CRAIG’S LIST AD when she quoted me the wrong price, but her response sounds like she simply misquoted. $ 75 with deducting 20% is definitely less than the $ 80 I was quoted with 20% already taken off, so it sounds like the storekeeper was either making an excuse or is reeeeally bad at math. She knew the Craig’s List price was lower, as she was looking right at it to quote me the higher number. I didn’t expect Nordstrom’s, but I do expect honesty from local businesses, as they’re my preferred retailers. You’re welcome to not have my «negative energy» and no more of my money. Your competitors who have not behaved in that way are enjoying my «negative energy» and my money. Your response to my review, imo, indicates that you need some customer service training… if not remedial math training as well.

I had the absolute BEST experience here! The owners, Dustin and Michelle were so kind and such a pleasure to meet! I will always come to this store from now on! I love how its a family owned store too!
Thank you again Dustin and Michelle for making our experience so great!

I’m from out of town, was looking for a good thriftstore. This place was very cluttered and dirty. Employees were rude, and the prices were crazy! I’ll stick to good will. I will give it two stars because I found a cool vintage item.

They were nice about it, but we drove an hour to get here and walked in at4:14 and they informed me they closed at 4 although it says 5 on here. Won’t make the drive again.

Awesome place. Purchased a great file cabinet I had seen on craigslist. Owners are extremely friendly and helpful. You never know what you fill find. Since then I’ve purchased tools, martial arts weapons, a vintage clock and even found a Chilton’s guide for my son’s 85 Mazda pickup. Coolest place — check it out.

THIS second hand store is my new fav! I could spend a whole day looking through the isles of this hidden gem. You can’t possibly go down the isles just once, esp. with the help of personable owners like Michelle and Dustin. I found amazing décor for the house, a steal on garden tools, vintage books, and a one of a kind gift for the mansies. I will definitely make this store a weekly visit.

Got a small piano keyboard here for one of my students — owner helped me plug it in to try out in the store, found an adapter for me. Gave me a break on the price, too, though several other musical items seemed overpriced for a 2^nd-​hand store. Due to the store’s cramped layout you have to dig a little to find what you want, but can be worth it.
Overall, very helpful and friendly…

I really love this place. They are really helpful and caring owners. A lot treasures.. I go in at least one time a week

NOTE: If you don’t want the whole outline skip to the bottom for my final thoughts.
I came into contact with This and That Second Hand Treasures through a listing on Craigslist for and Item I am in the market to buy. I called and had been in contact with Michelle for the last four days regarding this item. Here is the time line:
Day 1: I called and spoke to Michelle to see if the item was still available and discuss the condition of the item. From the pictures they posted online it appeared that there may have been some cosmetic damage to the item. It was still available, but Michelle asked if I could give her a call back later in the afternoon so she could take some time to inspect it and give me a detailed report.
Day 2: I didn’t have a chance to call her back until the following day. When I did she told that there was in fact some rust on the item but she thought she could clean it off with some CLR, but that she would not be able to get to it until the following day. This fit into my schedule just fine. I told her that I would not be able to pick it up until the day after that anyway. I left my number with her so she could call me the next day to let me know how the cleaning went and schedule a pick up time.
Day 3: No word from Michelle, and they were closed before I had the chance to call them. I wrote them an email inquiring about the status of my item and included my number.
Day 4 (Today): I called and spoke to Michelle in the early afternoon to find out that they had sold the item to someone else. I guess what had happened was during the previous day she left the shop, and her husband/​business partner had sold it to someone else. Michelle had misplaced my number and was unable to give me a call to tell me. She did not apologize or offer any remedy (although I am not sure there was one). We said goodbye and left it at that. Immediately after hanging up I felt a growing pit of frustration and called them back. This time I spoke with her husband. I asked if someone else had purchased it from online or came into the store to pick it up (not that it really matters, it doesn’t change the fact that it was gone). I asked them if they could contact me on the off chance they find another one of these items. But here comes the kicker… He told me that they put hold signs on items that they already had a customer lined up for so we could prevent this from happening again. I left the conversation at that and said goodbye. Again no apology, just given the excuse of poor communication.
FINAL THOUGHTS (I recommend you at least read Day 4 for context):
The conversation I had with Dustin left me with this thought. WHERE THE HECK WAS MY HOLD SIGN?! If you have a system in place to avoid miscommunication, but you don’t use it, there is going to be poor communication that will lead to unhappy customers. I had been in contact with this business for the past four days regarding one item, which I had told them that I would be out to pick up on Day 4. In my eyes we had a established a transaction, and somehow my merchandise got sold out from underneath me. I realize I had not already paid for the item, and I never verbally said the words «will you put a hold sign on this item». However, as a first time customer to this business I also think I should not be expected to know how they run their business. In my opinion, that item should have been held for me. I also would have appreciated more of an apology. I was the one who suggested they call me if they find anything like what I was looking at, which they could have easily done and would have made me feel like they were at least trying to do something to remedy the situation.
I am a pretty understanding person and try to be fair when leaving reviews for businesses. I see that they have other great reviews on Unilocal,and I probably would have given them 5 stars if this hadn’t happened. This situation might be the rare exception to their normal service, but it doesn’t make it any less frustrating when you are the one it happens to. I would love to have the opportunity to amend this review to a more positive one, but it is unlikely that they will find what I am looking for within my time frame.

Such a fun consignment store, full of hidden gems. It’s in an industrial area and I never would have guessed it was there if not for Unilocal.Found an awesome vintage cake plate tin to put on my Etsy shop. I was able to negotiate the price too which was fun (heck, I had to try, right?). I will definitely be back.

I hate to break the trend of 5 star reviews especially considering how great this place is, but the prices are a tad bit too high to justify a 5 star rating. They have a fantastic selection of second hand tools at about ²⁄₃ retail. If you don’t mind a little dust on your tools, it’s not a bad place to go to save a buck. They have plenty of other merchandise as well, but their tools definitely stood out. The furniture selection was pretty good, and if you’re looking for other stuff, I’m sure they have it. My only complaints are the lack of open hours and the location. It’s kind of tough to find. Still, once you do find it, you will be consistently impressed. I’m very excited to see they have a website up and running now.
Oh, sidenote, if you ask where they find their stuff, the reaction will be strange and kind of paranoid. In hindsight, it was probably not the best question to ask someone whose livelihood relies on finding treasures on the cheap.

Love this place! We bought a beautiful sofa from them at their previous location. Dustin & Michelle are great and helpful. This place is chock full of cool stuff. Tools, furniture, antiques, small kitchen electronics… anything you could want! Fun place to wander around for an hour. Always something new to see.

Spent this entire day thrifting and this is by far the sickest shop around. Coolest collection ever, and a super rad couple running the shop. Definitely am coming back in the near future.