P.C. Richard & Son

RUDE, DISRESPECTFUL AND UNPROFESSIONAL CUSTOMER SERVICE
I came in to purchase a bundle offer with their holiday store hours extended until 11pm. I entered the store at about half hour before closing but the place was pretty much getting ready to close anyway. I approached one of the sales associates s there for help for help finding the bundle so I could checkout immediately. At first the sales associate had no idea where the item was and had trouble finding it until the manager found the item and then placed it at the cashier. Once at the cashier the sales associate very rudely asked me for all my personal info due to the fact that it was my first purchase at a PC Richard and son, he seemed as if he wanted to get out of work and get my transaction over with. We all know how that goes. He never at one point tried to be polite. He had to enter my address and name, things like that and he rushed me all the way tossing my item from side to side and rudely tapping on it while he worked on my info as if to tell me «I could have left early if it weren’t for you.» Anyway I sucked it up and I never at any point became disrespectful because I’ve provided customer service myself so I kept it together. Anyhow after the transaction was final the sales associate failed to explain to me that ²⁄₃ of the items that were sold in the bundle I was interested with were not in stock, besides this he also refused to give me any of the items because he thought the offer was «way too good to be true» although I specifically explained to him it was in their website. He didn’t even bother to verify this and continued to reply with «whatever is in the bundle comes in the box» however this wasn’t so. Later another sales associate told him the bundle offer was indeed valid and he seemed really bothered that his own co-​worker tried to give any help. At any point did he ever apologize for the misunderstanding or horrible customer service, in fact he sided with his facts and what he said was right and I was wrong the entire time. Which I never understood. Personally when I want a customer to leave the store, you give them what they want, as quickly as you can and they’ll leave unaffected. But this guy failed to have simple logic of any sort. In the end the manager also became rowdy with me and also tried his very best to kick me out the store so they could close, which I also couldn’t understand. I just kept asking to be given what was included in their bundle, even after I had accepted to come in another day and pick-​up the rest of the items in the bundle they didn’t have in stock. In the end I just simply asked for my money back, and that was it (kept my composure the entire time & also the box they gave me the bundle in was all beat up, I asked for a replacement but they said «that was their last one» right…) 30 minutes of struggle just because the manager of this store and the sales associate wanted to get the heck out of there. I honestly don’t understand. The sales associate I dealt with who’s name I can’t remember anymore was of indian/​guyanese/​bangladesh background and the manager appeared of asian roots. Avoid these guys at all costs and possibly just this store! I’m not sure if every PC Richard and Son’s has this kind of thing going on.

No sure why everyone had such a negative experience. I enjoyed my purchase experience and interaction with the store.

Always helpful with everything. The go out of their way to make sure I get the specific product I want and are patient with me when and if I decide to buy. Been buying from this store since I was 18.

Hard to find employee for help when it comes to low value products. Employees get commission for products sold so when looking for something of low value like headphones you’ll have a hard time finding an employee who wants to help. Product selection is not the greatest but prices are fairly good

Worse location ever. I went in there on a hot July afternoon. I was in the middle of moving and needed two wall unit Air Conditioners. I walked in with my brother and right behind me was a Caucasian man and a younger Caucasian woman. I mean they were directly behind us. There were about 6 salespersons standing in the doorway. Well all 6 jumped right up and walked directly to the gentleman BEHIND me and my brother. I stood there with my mouth wide open. My mind was already made up. I WAS NOT PURCHASING A DAMN THING IN THIS LOCATION. I walked around at first just to see if anyone would ask if I needed help. NOTHING. How surprised was I that a salesperson came over to me as I scanned the $ 800 ac wall unit. I told the sales person that I would NOT be purchasing anything out of this location. I politely asked for the manager and gave him a piece of mind. Told him his sales people need to treat EVERYONE that walks through that door the SAME. I didnt care if I was buying batteries!!! He asked me to point them out. I told him it didnt matter. He said he would discount my two wall units. I declined. I went to the location on Sunrise Hwy. I was greeted right away and treated like a customer should be treated.

Everytime I come to this location (closer to home) the experience reminds me of why I make my purchases from another location off Queens blvd. I forget or maybe just hopeful that this time it will be different. Too bad.. . same bit diffrent day. Shame, shame, shame. They continue to get a poor rating on knowledge, customer service, and professionalism. Manager was very rude as well as if Im interrupting his memorials day.

horrible service, and integrity that store should be ashamed of them selves and shut down or fire everyone in there. I returned an hdmi cable for a longer one that I needed, and got my receipt which is only $ 80. ok no problem there. So about 3 days later I get my bill from my credit card company and it says that iv been charged for two hdmi cables each costing me over a $ 100. I go back to the store to ask them if they could fix the problem. I was treated like if I was crazy and the attitude they had was insane. I showed the receipt to the sales person who sold me it in the first place. no help there, was a complete waste of time then this low life had the nerves to say I was given the wrong receipt. So I called the manager and of course no help from that creep, he actually sides with the crook that sold me it. After all that I call the credit company and fixed the problem my self. they lost valued costumer’s forever.

Barely getting it done. Customer service thinks it’s acceptable to have someone spend an entire business day waiting for a washer repair technician. Time frame to wait 8am-​3pm. They make the cable guy look efficient. I would not buy appliances from them again.

The only reason PC got a second star is because you have to give them some credit for having a decent variety of electronic stuff when you need it at those convenient times.
Otherwise… they suck!
I’ve always hated this particular PC Richards. The commission based atmosphere is horrible.
Four years ago I go in there and ask about an appliance. The salesperson shows it to me along with the price and all I say is,
«Okay, that’s the ticket price. I want to buy it. What can you do for me?»
.he grumbles, sways his hands in the air like he swatting me away like a fly, walks away and disappears. I hear from everybody that they haggle at PC Richards… guess not… I leave and don’t come back for four years…
Now this week. I need two AC’s badly…
I begrudgingly go in… Young guy comes up to me right away… There’s nothing like asking a question about an air conditioner to the young kid salesperson and he’s obviously looking/​listening over your shoulder at other customers to see if he has better options then you. The crazy thing is I wanted two large sized air conditioners and he couldn’t nurture my sale because he was looking for other people by my second question. I squeezed a couple more answers outta him and said I’d be back.
When I came back I could only get one AC (due to size restraints) so I winded up using a nicer, older, retiree type salesperson that was more in tune with people during a sale. Guess who’s head pops up like a meerkat from behind the washing machines? It’s the young kid salesperson,. and he now runs over to shadow the old guy to get his partial credit for the sale. He considers he’s owed it. So he put four minutes in with me earlier and now he follows the older guy for ten minutes while the sale is being processes. Hilarious…
Not to mention as others said. I was told «NO RETURNS!» on the AC about five times. That’s always fun when you’re spending $ 650…

hate the bargaining atmosphere what else can you say. I do not like commission based business where the best haggler gets the best prices