Republic Services

NO STARS for this company!
Customers are expected to recycle. I have the expectation that Republic/​Allied Waste will pick up my recycles on the scheduled day, every other week. That doesn’t happen at least 50% of the time. I waste time calling to get service. I hear many excuses.
They bid for and were awarded the contract. They need to provide the service!!!

Republic Services recently replaced all of our — perfectly fine — trash bins with new bins. After the first pickup, one bin was already broken. My video surveillance revealed that their garbage truck driver knocked over the bin and broke the pins holding the lid. I contacted the customer service on ⁶⁄₀₈ and informed them about the damaged bin. They told me that on my next service day 6/​10, someone would come out and repair the bin. No one showed up. I left the bin out for a couple of days. Nothing happened. No repair, no call — nothing. I called the customer service again late on 6/​12, this time they told me that someone would replace the bin on my next service day ⁶⁄₁₇. Next service day — nothing happened. No replacement, no repair, no call — no nothing again. I called the customer service in the evening of 6/​17, no apologies, just told me that it was escalated to the supervisor and that they would replace it tomorrow. ⁶⁄₁₈ — nothing happened again. I called again, this time I asked for the manager. They did not want to put me through, I had to be extremely persistent and demand to speak to the manager. I finally spoke to the manager and told him the whole story. He did not apologize. He only said that they will replace the bin at my next service day ⁶⁄₂₄. He promised that he would call me to check if everything went well. On ⁶⁄₂₄ I finally saw a delivery truck, I approached the driver to talk to him to find out why the bin seemed to have broken so easily. The driver was very hostile, he said that no one else had a problem with the bins and it is just me — soooooo, it was my fault the bin broke? He threw the new bin off his truck onto the street. When he did that, I saw the pin holding the lid breaking off. He still put the bin on my driveway and wanted to drive off. I approached him and pointed out the broken pin. He YELLED at me: «Do not touch it!» WTF? No sure what this guys problem was, there was no normal conversation possible with this guy, he was a complete maniac. He threw another bin off his truck and left it on my driveway. VERY DISTURBING experience! Guess what, the manager never called me back to check. This organization is truly the worst of the worst, even an AT&T looks good next to them. Please note that THEY told me when the bin was supposed to be repaired or replaced. The customer service at this organization is a complete failure. No apologies for the organizations constant failures and shortcomings, lack of communication, lack of execution, lack of professionalism, and no respect for the paying customer who keeps this horrific organization running. They truly take advantage of their monopoly. All I was asking for was a bin that was not broken. They were the ones who broke the bin in the first place! If you have options and can avoid Republic Services I highly recommend to go with another company, even if it will cost you a few Dollars more. Republic Services is the WORST company I’ve ever dealt with — be warned and avoid them as hell.
Update — ¹⁰⁄₂₁
The bin broke again. The garbage truck driver knocked it over again, all captured by my surveillance camera. Pointless to call Republic Services useless customer service. I’m not wasting any more of my time with this horrific organization. Be smart and choose a company other than Republic Services if you have options! If you don’t have options rather complain to your city/​county, they are the ones awarding the disposal contracts. If you flood them with your complaints they will not consider Republic Services bids when the contract is up for renewal. In order to kick them out they need enough complaints from citizens to justify this step. So keep calling them about every single incident!
BTW, I found out why they always seem to be in a rush, knocking bins over and doing sloppy work. Larkey Ln /​First Ave in Walnut Creek, CA there is a small market/​deli. A friend lives close by and she told me 3 or 4 garbage trucks are parked there at a time — almost daily — for many hours! She was annoyed by all the noise because these guys let the truck engines run. I drove by one morning and saw them parked there. Looks like they are having a long break there and then catch up on their work later by rushing and doing sloppy work. I wonder what we are paying for…
Don’t be fooled by fake responses from Republic Services customer service in Phoenix, AZ to reviews here or elsewhere. Everywhere where you can leave reviews, people complain about this terrible company. If they really would care, they would take action and not ask you to contact them again. People who leave these reviews are fed up with Republic Services, they are not calling them again (not sure why they are not capable of getting this???). But I guess it is a perfect excuse for them to not take any action, they can blame the customer like they do for everything else.
If you are fed up with them do what I do, contact your city or county that is in charge of awarding the contract for the garba

We used this service for about 5 years. Too bad we don’t have any other choice in Martinez!
Once a while the truck driver forgot to pick up either the trash bin, recycle bin or green bin. If we have time we will call, if we don’t have time to call the company, we will just live with it.
Today the girl (too bad I forgot to asked her name) answered the phone has forced me to give this one star review!
They didn’t pick up the green bin (supposed be every other week) for the last 3 weeks, meaning they failed 2 times. Today is ¹¹⁄₂₄. They supposed picked up the green bin on ¹¹⁄₂ and ¹¹⁄₁₆. The girl (operator) didn’t even apologized to me instead she told me that I should have called the first week when they missed to pick it up. It sounds like it was my fault now. She told me that I have to wait until next Monday (¹¹⁄₃₀) for the driver to pick it up. I asked if they can pick up a extra trash bag size of greens since the green bin will only got pick up once in November. She told me «oh no, that will be a extra charge.»
I mean who was training her to be a operator? Does she even know what is Customer Service?! Not professional at all! She can say,“sorry mam I understand it’s inconvenience for you because our driver’s fault. Unfortunately our company don’t have this policy.” But she make it sounds like my fault!
I hope the management of Republic Service see this review should either retrain the drivers or phone operators ! At least get one thing right!
P. s. Saw the other bad reviews from other ppl here ! I can see it will start growing if they don’t improve!

This company stinks! After three weeks and nine calls, we still have a broken, dirty can they left with us after removing our perfectly decent, clean can. Terrible customer service, I sure miss the wonderful service we got with Pleasant Hill Bayshore!!!
Today, again promised, but not delivered, another week come and gone, stuck with the filthy, broken can. Yuk! I’ll remember this when voting for county supervisors!!!

We had a minor issue with our service when the new carts were issued and the 96 gallon organics cart was replaced with a 64 gallon cart. Gina in customer service was very helpful in getting the right sized cart back in service though. The drivers do a great job all the time. I have never had any issues with any of the carts being emptied. They are always right on schedule.

I truly hate this company. First they got a new contract and jacked the rates without warning. Then, they decided to give everyone new bins, but took our regular bin and left a miniature trash can instead. That took numerous phone calls to get corrected. Then the trash guy DUMPED our bin into his truck and drove away so I was without a can for over a week. Again, 3+ phone calls to fix. Then last week the recycling driver THREW two apparently oversized tubes that were in our bin AT MY CAR in the driveway. Lucky the windows didn’t break. I wish we had a choice in companies but apparently they bought off the powers that be and all of us get to helplessly suffer the consequences.

I always have a great customer service experience with our local garbage company. The carts seem to break a lot, so I have to call a lot. They are kind and courteous on the phone. They deliver the next day. They are on time and always take our massive amounts of trash. My only complaint is we have to pay for recycling and we are the ones that separate it. Huh? That’s OK, we take the bottles and cans down to another recycler and get the money.

Does anyone even read any of these reviews and do something about anything?
Coming and collecting the garbage which is there selected occupation is one thing but doing a half ass job doing it is another. When these people come and collect the garbage, they turn it over and if it doesn’t come out, that’s YOUR BAD. No effort into ANYTHING.
Recently I’ve moved and tried to reach someone to call me back to update my account and services. Left THREE messages and no one called me back…
Because no one returned my call and that I don’t have time to stay on hold all day long, I was not able to update my account and my garbage wasn’t picked up last week. I’m on hold with them now as I type this review — spoke to a rep, got my information pulled up and put me on hold. Not sure what type of technical difficulties they’re having in updating the address but it’s taken 30 minutes and 15 seconds and counting. RIDICULOUS.
There has got to be a better way and a better business to go to.

The five stars is only for Melissa in customer service in Pacheco. I had left my Christmas tree out a couple of days after the «first» pick up, knowing there’s always a second one within a week or two. I had lost the mailer with the dates and couldn’t find any info online. Well the tree is still there today so I called the office and spoke with Melissa. She was a breath of fresh air — so helpful and friendly. She informed me that a call is necessary for any pick up after the first scheduled time (I don’t remember that being the case before since we always do the later pick up) but she got a pick up scheduled for me for the next day. On top of that, she helped me with my payment and made sure my service wouldn’t be interrupted. She was just truly pleasant. Thank you, Melissa!

complete jerks… usual service is poor at best, the lazy drivers routinely dump trash /​trash & recycle bins all over. I know it is asking too much for them to get their lazys asses out of the truck when they dump something over but here’s what I watched their truck to to our neighborhood on Christmas eve morning…
12÷30÷14 Ok. that was my original response… However, I have to be fair & honest. Republic reached out to me and said a regional Customer rep would contact me. Shortly thereafter, Rick called me. He was polite, he was concerned, and he did not make excuses or point fingers,. We spoke at length about the challenges, how and what their expectations are, and how they address them. He was candid and he addressed my concerns. I did not expect this to be honest with you. FYI… He gave me the route manager’s number as well as his own. for any future issues or concerns regardless if I saw them in my area. I will be happy to share these off line with anyone that contacts me…

Agree with prior review, if there was any way to avoid using this company, I would do so even at more cost. I was searching for any possible alternative but it is apparently illegal to use another service. Very poorly run and difficult customer service. The pick up guys refuse to walk one extra step or do anything beyond the strict requirements of their service unlike Waste Management in Alameda County which is a far superior company.

Id give zero stars if possible.