A-1 Mini Storage

Our non profit business has been storing here for several years and a reduced rate. Recently we were sent notice that we would no longer receive a discount and our rate was tripling per unit per month. I was told there was a new owner and with the economy he had to raise rents. I understand all of that, what I don’t understand is the total disregard for customers. I sent a registered letter explaining our history with this rental facility and the fact that we are a non profit and could not afford the huge increase and asked for re-​consideration and would provide a letter that he could use as a tax write off for the difference. I asked for a reply and recieved nothing in a month. I went in to the office and was told that they were not allowed to give out any information on the new owner but the clerk/​manager said she would send the owner a message and ask that he call me. Again it has been a week and I have not received a response. What poor customer service, we will be looking somewhere else and may need to be creative in where we find room to store our supplies. This is unfortunate in the days when everyone is competing for business a reply, even a sorry I just can’t do it, would be better than silence.