Advanced Irrigation

Thank you Don for making this family SMILE! We called in with an irrigation «pump» that had stopped working (therefore not watering our lawn or flower beds) during a busy time — sunny summer in Seattle…(read as green grass will quickly turn to irreversible brown). With no concrete date for service set… just that they would hopefully be able to get to us within a week… Don, one of the owners appeared in my backyard the next day! Of course I was delighted to see him, and he walked me through how to remedy the issue. Don, the pump actually ended up priming itself later that eve when my husband came home and we talked about what needed to be done. Voila, the line cleared itself and we are on to greener pastures! Thank you for your prompt service! Very, very nice man!

I never write reviews about businesses, but I picked this company based on positive reviews, so I only think it’s fair to warn future suckers like me.
Had an appointment a month ago for the technician to give my sprinkler system a «spring tuneup.» The employee came out and I couldn’t understand a word he was saying and he didn’t properly diagnose the problem with my system. Kept telling me that the well didn’t provide enough pressure, when upon cursory examination myself, that wasn’t the case. After frustrating miscommunication he promised to send the boss. Then the waiting began.
I waited for contact for several days but nobody followed up. I emailed their «service manager» and she didn’t respond. I called their «service manager» and she promised to email Don and get back to me by the end of the day. Didn’t happen. Called her again, still no response. Finally she offered me an appointment with the boss man while I was driving in my car and I grabbed it, not knowing if I’d get another chance. Unfortunately (and this was my mistake), I needed to reschedule after getting home and checking my appointments for that day. I called back and talked to the other «scheduler» and she promised to contact Don and get back to me that day. Didn’t happen. I called back and asked her to call him on his cell phone. She told me that she was instructed not to call him during the day because he was «out in the field.» By this time you can imagine that I was speaking admittedly pointedly at the staff. I asked her if she could set something up on Don’s schedule but she said they weren’t allowed to do that without his say so– (I feel bad that the employees are in the position to not be able to schedule clients and also not reliably contact their boss.) Anyway, finally I demanded his personal email because their communication system was so screwed up. I sent him a very pointed email about getting this service taken care of (it’s now been almost a month and the grass is all dead anyway). His response was «sometimes in business parties just aren’t a good fit, and I think this is the case, so I’ll cancel your bill.» The first time I ever heard from the boss man was to dismiss my complaint – didn’t even try to provide satisfaction or remedy the situation. Anyway, I’ve got to look for someone to repair my sprinklers again. Wish I would’ve read a review like this before.
Oh, and I told Don that I would be writing a negative review. He told me that if I did, he’d call me a racist. I guess that’s because I complained about not being able to communicate with his employee. As I see it, if you send someone out for a service call, they should be able to understand your requests. I’m sure that he’ll rigorously write a response as he promised. Maybe I just caught their company at a busy time when the service was strained. I would at least suggest that you request to speak with the owner personally before committing to this company to ensure that he’s gonna be there for you if you need his personal involvement.
Sorry so long. I’m not going to check this posting again or further engage in a debate in this forum. Take my observations for what they’re worth.

We have been (trying to) use this company for about a year since we bought a large property. We have 26 zones on our property. No matter how much I beg, and explicitly say I need them to stay for more than an hour or two, they will not schedule me for longer. I have to call three, four, four, five times to get them to come out and then they leave without finishing the job and I have to fight all over again to get them to return. I’ve had a broken pipe for three months that I’ve been waiting and waiting for them to return and fix. All the landscaping in that zone has died, costing me thousands of dollars. STILL WAITING FOR A CALL BACK, DENA! My last conversation consisted of me BEGGING her to schedule me for long enough for them to finish the job and her saying that would mean a WHOLE DAY and they don’t do that. So if this is the kind of company you want to deal, that doesn’t want your business, then by all means call!

Been very displeased thus far after switching my annual service to them recently.

Good company, but they certainly need more people answering their phones. I’ve called and called, keep leaving messages, haven’t heard back from them. I have to believe they need more people in the office. VERY FRUSTRATING!
We have a problem that their people caused, and I really want them to fix it. But I can’t communicate with anything other than the answering system!

We have used Advanced Irrigation for about 9 years. I have always found them to be reliable and competent. Our irrigation system works well because Advanced Irrigation takes care of it. The staff is friendly and courteous and we don’t have to call them for routine maintenance, they call us. I would recommend this company.