Pacific Auto Pro Collision Center

***This review is for Tavo’s Body Shop***
–1 STAR BECAUSE YOU CAN’T PUT 0 STARS–
I went to this shop because I was looking for an estimate for a small dent on the driver’s side back door and bumper. I also needed air bag replacement. I had been to other places and gotten estimates for the dents and the average price was $ 600 or under. The airbag replacement was much more expensive elsewhere. I talked to the owner, Gustavo Urrutia, and he gave me a price of $ 1000 to do both the body work and air bag replacement, but I had to buy the airbags and sensors myself. I thought it was a really good deal, so I agreed and payed him upfront. I ended up ordering the airbags and sensors from another place, but I found out that I couldn’t order parts for a fair price without the seller installing them. Because of that, I called Gustavo and told him I no longer needed him to work on the airbags — just the body work. Gustavo said that was fine, and that of course he would return some of the money, and only charge $ 400-​$ 500 for the body work. When the work was finished, it came time for him to pay me back. He then told me that he was going to charge me the full $ 1000 for the body work! He made up some story that there was more work to be done, and gave me a paper «showing» that there were things he fixed that were not discussed with me prior or agreed upon. He insisted that he gave me a «good deal» and said that total work was worth $ 3071. I don’t understand how that’s possible when the agreed upon work for BOTH the body work AND airbags was $ 1000, and now JUST the body work is worth over $ 3000.
BEWARE — do NOT go to this place.