Fog City Piano Moving & Storage

Fog City moved my piano in August 2015, and did a great job.
They’ve since been bought out by Iron Man, so if you call their 650 number Iron Man will answer.

Easy to give a great review to Fog City: quick to reply, worked with my schedule, great communication & a simple, painless move!
I recently found an organ (with a full set of foot pedals) and these pros did a superb job in getting it to me. Any time I need something moved, I will call upon Fog City first. Thanks Neil & Tom!

The idea of moving a piano is something I can’t even wrap my head around. What a seriously gnarly task.
When my grandfather in-​law passed away, my wife inherited his baby grand. Sure it’s no grand, but it’s still a beast. We had to figure out how to get it into storage temporarily and I certainly wasn’t going to try and move something with such weight and sentimental value.
The first place we found was Fog City. I gave them an ill prepared ring (needed dimensions and the number of stairs) and they were more than happy to give me a general quote. Once I called them back with the info, they setup the appointment and said they’ll give me a call the day before with an hour window for when they’d arrive.
The next day I got the call and we were good to go, between 9 – 10. I headed to the house the following day and cleared a path for them. I was concerned because the house is narrow, being on the Great Highway. The stairs weren’t going to cut it due to the tight bend at the bottom, but there was a straightish shot through the back bedroom out to the upper deck.
My phone rang at 8:45. They’re here early! Awesome! I showed them the «easiest» path out to the back and they got to work.
To get to the point, they got the piano out, down and in the truck in less than an hour! «They made it look easy» is an understatement. Aside from the care and skill, these are two awesome guys who I would hire any day. Very reasonable prices and even helped with storage at the last minute. If you need to have a piano moved, hire these guys. Don’t bother shopping around.

I am EXTREMELY pleased with Fog City Piano movers as movers and as a business. They answered their phones and returned all phone calls in a timely manner, and they were so flexible in dealing with my schedule. My piano was moved quickly and most importantly, they showed up exactly when they said they would! I felt their pricing was reasonable and the movers were friendly and professional.
Overall, I will absolutely be calling Fog City again, but hopefuly not for awhile because I don’t want to move any time soon :)

Because Fog City was so booked out, I was unable to use them for my actual piano move, but I wanted to post a review for the customer service and above & beyond that I received. They were recommended to me by my piano technician, and contacted me immediately after I left a voicemail. Dustin looked at photos of the piano — which was a huge upright stuck in a truck — and the space; then talked it through with me. Although he was unable to do the move by the time I needed to return the truck, he offered to squeeze in a job to «simply» get it out of the truck so that I wasn’t completely stuck in a bad situation. Because his team couldn’t do it in the time frame I needed, he was gracious about recommending two other local businesses. All in all, he went out of his way to help me in a time of need and was very professional and helpful. Lesson #1: Don’t pick up free pianos. Lesson #2: Don’t try to move it yourself.

Hired Fog City to move our large upright piano downstairs in our home in the Tri-​Valley. I used their web form to request a quote and the owner, Dustin, called me within minutes. I wasn’t sure if they adventured out this far from their home base, but Dustin told me they work all over the Bay Area.
Dustin’s price was very reasonable compared to other piano movers I got quotes from. We made an appointment for the following week. Communication was awesome and he called the day before to form up the time.
They were right on time (5 minutes early even) and carefully moved our 600 lb beast downstairs. They used pads on our carpet and we’re done in 10 minutes. Both Dustin and his assistant were polite and friendly.
Highly recommend!

They moved the Baby Grand so quickly! Two guys and they were pros at it. They were courteous and very careful!

Fast and on time. But the service is not professional enough. No protection for the piano during moving.

They moved a piano I was buying for a very reasonable price, got there promptly, and got the job done quickly. Overall great job, nothing else I could ask for!

Dustin and his team moved my baby grand from a tricky second floor flat to a single family home with a flight of stairs to the front entry. This crew not only arrived early and worked fast, but made it look easy and made this part of my stressful move a pleasant experience. I highly recommend this business.

Prior to Fog City, I reached out to a bunch of piano movers in the Bay Area by filling out their online quote, calling, and emailing and almost NEVER heard back from any of them, except one. But even that guy fell through because he had some personal issues he had to attend to.
I gave my search one more shot (if I didn’t find anyone then I wasn’t going to take up the offer for a free piano), and found Fog City Movers, and my experience with them was the complete opposite. It’s how EVERY business should run. They were quick and responsive to my inquiry, asked all of the necessary information — without asking me to repeat the same info I already provided in the email (e.g. piano dimensions and location), and provided a 1-​hour window of time. 1-​hour! Not 2, 4, or 6 which is kind of what I was expecting with moving companies.
On the day of the move, they arrived at the pick-​up location right on the dot and transported it to my home about 1.5 hours away and they were fast. As soon as they got to my house (2 guys to move a very heavy studio upright piano) they maneuvered so swiftly (up 2 flights of stairs and narrow entryways) and clearly with loads of experience. There wasn’t a nik or scratch on the piano or any where along their path. I was so please and relieved to find a reliable and experienced piano moving company. I’ll definitely be using their services if I ever have to move again.

Dustin and his crew are TERRIFIC! They took great care of my dad’s grand piano (very sentimental to my family) when they transported it up from southern CA up to the Bay Area, with almost 1 year of storage. Not only that but their rates for both storage and delivery were lower than any place I checked and they were very accommodating in terms of scheduling. They are very knowledgeable about pianos and how to handle them well! If you’re looking for piano moving or storage, go to Fog City piano!!!

Dustin and his assistant were amazing! They arrived promptly, and did a wonderful job carefully moving my baby grand into it’s new home. They were even able to resolve an issue with one of the pedals just by reassembling the piano correctly! Their price was very reasonable — I would recommend them to anyone!

Great job guys!

Great piano movers. MUST use piano movers for your piano.
Everything worked smoothly, they delivered and assembled the baby grand piano. On top of that, they explained what previous movers did wrong that I need to have my technician repair. Just great people.
I asked the owner why he chose to move piano, he said his father did it for years, he learned it, and he loved it. What could one ask more than having someone who takes extra care for your piano to move yours?

Perfectly punctual. Diligent. Best price. Willing to work with you. Reliable business. Did I mention diligent?
When we moved from SJ to Concord last month, my husband insisted on getting a real piano mover. We thought we’d just move everything else ourselves. But we found out that renting a U-​Haul for that distance would cost about $ 200. So we moved everything we could possibly move in our cars, and we asked Fog City to help us with the bigger items. It was more money-​wise ;)
We called a few piano movers for pricing. For starters, Dustin (owner and one of the actual movers) of Fog City was one of two who actually returned my call promptly. It’s a piano quote. It’s not like I’m moving a house that can easily be a few thousand pounds of difference in the load. Anyway, they moved my piano and 3 pieces of furniture. Everything was up to my «in the perfect world» & OCD expectations, which it not easy ;)
I had also not given myself a whole lot of time in scheduling the move. Dustin was willing work with me. He called a client to change the schedule a little to fit me in, so I didn’t have to extend my storage rental. Phew!

The reviews are right! These people are exceptional! What I liked was that Dustin did more than move the piano — he gave us advice on where to put the piano, what precautions to take with a young kid, and also when to tune it!
My friends bought a piano soon after, and the movers kept them hanging for TWO days! On the other hand, Dustin gave us a time period and called to tell us when in that period he would arrive. Wonderful!

They’ve moved my upright piano 3 times in SF now and I’ve been very happy every single time (which is why I keep on coming back). They’ve had to deal with long curvy & narrow sf stair cases (I’ve lived on the 3^rd floor each time) and haven’t put a scratch on the walls or piano yet.
They’re responsive and professional and do a great job every time. I highly recommend them.

Okay so you get a nice big piano for free on Craigslist. Do yourself a favor: Call Dustin at Fog City Piano Movers and get some help.
Talked to him on New Year’s Eve day. Scheduled a visit the next day (yes for 10 AM on the first day of the new year). He and his buddy arrived early and got the job done. No dings, no broken pieces and saved my back and a trip to the Chiropractor.

I had spoken with Dustin on the phone about a simple move of one piece of furniture that we needed and I emailed Dustin to confirm our simple move a few weeks prior.
I sent him a check after confirming — yes he had full payment 3 weeks in advance of the move.
The night before I call him and leave a voicemail just to confirm the timing. He calls back and says that he «didn’t have it on the calendar».
He said that he has «a bigger job» in the East Bay that he already has scheduled and simply can’t help us.
He said that he «is human and makes mistakes».
He left us hanging out to dry. We had very fixed timing requirements (hence the multiple confirmations) and he totally dropped us for a more profitable job.
At least he did the right thing and didn’t cash the check. We put a stop on it just to be safe.
I think many of the other reviews on here are actually him. It doesn’t make sense.
Do not use this mover.
**********
See similar experience by Shawn H.:
Not accredited by Better Business Bureau:
**********