Susan’s Alterations and Accessories

She’s altered suit pants and two dresses (worn to a wedding) for me. All were done impeccably and promptly. The dresses were done with ample time before the wedding. The suit pants were done well before I requested them in time for an interview. She’s agreed to visits on weekends and after hours when time was tight, and she always has a keen eye for the best fit.
Also, she’s an awesome lady with deer in her backyard.

Why is 0 stars not an option? Sadly I used the recommendation of a friend and went to Susan for alterations. Please note: repeatedly saying «it was a lot of work» and «i’m very reasonable» do not in fact make either of those statements true. Each maid took her dress somewhere else, I pulled the short straw. Not only did I have the least amount of work done but I also paid the most. To add insult to injury her advice for it not fitting was for me to «stuff my bra» I shit you not. Being plus size I am used to dresses not fitting straight from the store. News flash this is why you get it altered. Being told that these dresses never fit the body perfectly is in my opinion a cop out. You are a seamstress, your ONE job is to rework the dress so that it does fit. When I asked why it was so much I was informed that she had it pressed. Umm thanks, but the last time I checked I just asked you to alter it. Pulling up the straps leads to lowering the arm holes… common sense? Apparently not. The dress felt like that scene in Christmas Story, sorry lady but I would kinda like the ability to move my arms. Ugh to make things worse she admitted that she hates lowering the arms. Maybe you should go into another line of business or only accept the jobs that you want to do and save us all the time and money. You live in BFE of Pacifica, unless you live in the BOV there’s nothing convenient about it.

I came here today to get some stuff altered and it was not possible. Why? Because this «business» is out of someone’s home. I spent time looking and looking for this place and after much confusion I decided to call.
A woman answered the phone and said Hello, that’s it. At first I thought I had the wrong number and so I asked if this was Susan’s Alterations and the woman on the phone said Yes.
I said that I was outside the house and needed some alterations and guess what she said? You need an appointment, owner needs to know when people are coming. Yeah, that makes sense if your trying to do «business» from your house.
My first question to anyone is why wasn’t this mentioned on any of the other reviews? This information would’ve really been helpful to know and if I would’ve known this was a residence I would’ve not even bothered. I like doing business in an actual establishment not inside a strangers home.
In my personal opinion if this place is in fact a legitimate business there should be a sign outside somewhere and information listed somewhere to indicate that an appointment is necessary. The whole feel of this experience leads me to the conclusion that this place is not a legitimate business.
The person who supposedly does alterations here does so whenever they feel like it and not when customers need it. Sorry lady, but you must have your marbles mixed up. If you are in fact in business then you cater to your customers not the other way around, therefore the fact is that you are not a real business.
In a nutshell I drove 20 minutes to get here, wasted about 35, was turned away. So now ya’ll are in the know if you want to come to Susan’s Alterations you’ll be entering or not entering for that matter into someone’s home.
It will not be a professional establishment and you’ll have to call first to make an appointment. This sort of thing is not for me, but ya’ll are welcome to give this place a whirl. Good luck!

Best alterations in town. Hands down. I have taken clothes to the other cleaners and gotten decent results, but Susan is a true seamstress and knows what she’s doing. She even took the extra step of having me come in for a fitting before finalizing the garment, to make sure it fit exactly how I wanted. Fairly priced, and she is extremely personable. 5 stars all around!

Quick, economical and friendly!

Had some dress pants altered and it was done very well for a fair price. Also, I was able to pick up the pants a little after five which really saved me!

She does great work, she’s super nice and it’s nice that she’s local!
I’ll be going back in the future.

On the Monday before Christmas, I called Susan to ask if she could alter a coat that I had just bought… she saw me that same day, & it was ready 2 days later! She’s friendly & helpful, did a good gob at a reasonable price, & in a short amount of time, especially considering it was right before Christmas! If I ever have any tailoring needs again, I’ll definitely call Susan! I also bought one of the pretty scarves that she sells. :o)

Susan did a great job, for a fair price, in a reasonable amount of time … what more can you want?