24 / Laprom Moving

These guys were excellent movers. Kind courteous and efficient. Would definitely recommend to anyone moving. We went from LA Co to Orange Co. Was a seem less move. Ask for Alex Juan and Ever.

Alex and the crew were awesome! Super fast from Pasadena to Monrovia. Very professional and friendly.

These guys killed it on our move. We were moving from a three bedroom to a two bedroom and I cannot recommend them enough. Randy, Jason and Bernie got it done in less than 5 hours… And we have A TON OF SH*T!!! Everything as wrapped and moved safe n sound. We had all the little stuff already boxed and they got it all done. Will be calling them again next time we move.

This company has been a nightmare. I chose them because of their cheap rates, but it was definitely a mistake. We moved two months ago and are still dealing with the repercussions of hiring Laprom. First, I will say that the moving men were nice and efficient. «Corporate» on the other hand, is a completely different story.
The truck shows up and it’s too small to fit the entire contents of a large 1BR apartment. So they couldn’t even complete the move that day and we had to do a whole separate move a week later. Who sends a glorified van to a move?!
During our move, a family heirloom wood dining room table was scratched (relatively minor). The moving men took pictures of it so we could make an insurance claim or have it repaired. When we called to have it repaired, the company had no record of (1) the scratch, or (2) the fact that they sent a truck that was too small in the first place. Communication throughout the business is completely nonexistent.
Finally we have someone come pick the table up to get it repaired. The Company outsources its repairs to someone who obviously has no idea what they’re doing. The repairs are free, but sending our table with them was our second mistake. It was gone for over two weeks and we kept calling asking for our table to be returned. The customer service was so horrible. We were yelled at and belittled on the phone by the rudest person I have ever had the displeasure of speaking to. Some customer service.
Turns out, the reason they appeared to be stalling in returning our table was because the repair service made the scratch 1000X worse. There is now a huge black smudge on one side of the table and the only way to fix it now will be to pay a professional a lot of money to sand the whole thing down and refinish it completely. Not to mention the other scratches that appeared all over the surface of the table in the two weeks they had it.
Filing the insurance claim has been another nightmare. Every time I call customer service I get someone who sounds like they should be working at the DMV. I’m not just talking unhappy — these people are actually mean and nasty in the backhanded comments they make. BTW the free insurance they offer is $ 0.60/lb, so if our table is 50 lbs we’re only going to get $ 30 from this failure of a company to right what they wronged. The table is valued at $ 4,500. Classic.
SUMMARY: INCOMPETENT BUSINESS; CRINGEWORTHY CUSTOMER SERVICE; WILL RUIN YOUR VALUABLES AND NOT GIVE A DAMN; NOT WORTH FEW $$ SAVINGS IN SHORT RUN

This company should have 0 stars in my opinion. The San Diego location (Laprom’s principal address is in the Los Angeles area) conducted our move in July, 2013. After refusing to honor its quote, damaging a number of our articles, charging fees not permitted by law, and breaking a window, this company steadfastly refused to engage in any meaningful claims procedures. They haven’t even paid for the window. We finally sued in small claims court for fraud and bad faith. The court entered judgment against Laprom.

These two guys were awesome (Randy & Bernie)!!! On time, Quick, professional, polite. I would certainly recommend and use them again.
They moved me from a 1 bedroom on the third floor to a two bedroom a few miles away. What would have taken me and some friends all day, only took them less than five hours.

DO NOT USE THIS COMPANY! RIP OFFS!
EXTREMELY SLOW, EXCESSIVE CHARGES! RUDE, DISRESPECTFUL and POOR CUSTOMER SERVICE!
These guys took roughly 8 hrs to load and unload a 1 BRM.
Everything was boxed, bed was broken down, no kitchen furniture and no night stands or dressers.
They lied about the amount of time it took to drive to the storage and the amount of time it took to unload the truck. They charged my credit card for charges we didn’t agree to and an amount totally different than what was on the credit card receipt I signed and authorized. And refused to return any funds.
When we called in for assistance we we’re treated and talked to rudely by everyone in the sales department. When we asked for a manager or owners contact information, they refused to give us any information.
I’ve moved more items in (2) previous moves, that had just as much drive time and distance to and from the truck. I paid half the cost.
THESE GUYS ARE UNPROFESSIONAL, SLOW AND DISRESPECTFUL.
THEY DON’T DESERVE YOUR HARD EARNED MONEY!

We used this Laprom Moving for moving two rooms into an apartment and storage. I’ve never had experience with movers but my brother has and they can be a nightmare. These guys were anything but a nightmare. We received a confirmation call the night before and a call one hour before they arrived at the designated time. They started working right away and knew exactly what they were doing. What we thought would take 3 hours they finished in two hours. Both movers were friendly and approachable. I would highly recommend using this company on your next move if you are in the Los Angeles area.

Ok so I know moving companies can well, suck sometimes. I’m not sure what it is about this industry but there are sooooo many horror stories. I’ve moved a few times in the last 4 years and my main experiences with 3 different companies has been more or less just decent. I mean never any complaints really but nothing to make me shout for joy at the level of customer satisfaction I was looking to acheive. Well this time, I finally got it. I’m sure this place doesn’t fulfill everyones expectations, but it filled mine yesterday.
I had both Ilia (I apologize if I spelled that wrong) and Dennis and they were awesome. They were set to arrive between 9am-​10am and they got there at 10:00am on the dot and by 11:00am everything was in there truck. My bed GONE, my couch GONE, my dining room table and television GONE!!! It was like they magically disappeared, but low and behold it was Laprom’s exceptional service that was magic. By 12:00pm, a whopping two hours later everything, and I mean everything was in my new apartment, partly cause of a close proximity to my old place, but still it was impressive. Nothing was broken, no damage came to either my new or old place. These two Russians were polite and friendly and it was just a pleasure overall. If there was a way to be VIP and have a Laprom phone service that directly connected me to these guys I would call on them like the Commiss constantly called on the Batman when in need. I mean these guys went up and down a flight of stairs, while handling heavy pieces at both my old and new apartment. Just impressive.
These guys were simply EXCEPTIONAL!!!
My only complaint is with Laprom. That 4-​hour minimum just seems a bit steep. I think 3 would do suffice it to say with smaller moves like mine. Regardless though I’m happy with my overall experience and all-​in-​all don’t mind the cost for having a perfect move!!!
Dennis, I’m happy you enjoyed that Franch Vanilla Hot Chocolate :)

Used these movers for a local move in West Hollywood. They were on time and very efficient. I suggested they take a break and they insisted on working quickly to finish the job and save me money. Fantastic! Levi was the foreman of the team that moved me. He is very conscientious and definitely put in a request for him. Couldn’t be happier with their work and the price.

I had to move on extremely short notice, and 24 Moving had no trouble accommodating me. The movers were polite and showed up on time, got everything loaded carefully and quickly and were patient with me as I scrambled around to figure out where I would be moving too (hectic situation with storage and a new apartment…).
Once the I got to my new place they brought everything up quickly and very extremely helpful.
Overall, I’m extremely satisfied and I will likely be using them again in the future!

I requested a estimate using their on line questionnaire that said I would get a response within the next 24 hours. A week later I still haven’t heard from them. I used them in the past and they did a great job, but this time I’m going to find a different company that will at least contact me.

As i’m getting ready to move the furniture out of my townhome at 10am, I get a call at 8 from the moving company i hired, saying that their truck yard burned down the night before. So, yeah, that happened.
Now I’m scrambling to find someone, anyone, that might be able to help me move today. And as I scour Unilocal & citysearch i see a couple mover listings, and by far 24 MOVING seems to have the most positive reviews. I call them, and thankfully their schedule is open. They quote me for 2 movers and about 3 hours to complete my move.
24 Moving sends over Victor and Mark, and they do a great job. The two of them pack and load my 2 couches, an ottoman, a dining table + 6 chairs, a drafting table, a bookshelf, a twin bed, a nightstand, a box of clothes and a large dresser drawer. No laziness, no hidden fees, no attitude or complaining about how much stuff I have. They were able to load everything in about an hour, drive it all from Rancho Cucamonga to Duarte in about 40 minutes, and unload it all in about 30 min. or so.
I fully expected the moving process to be horrible, that they might try to rip me off somehow. But Victor and Mark did a fantastic job. I made sure to tip them well, and thanked them for a job well done.
You would think that with such excellent service that I’d give them 5 stars. Well, for Victor and Mark, they definitely earned 5 stars. I had to knock it down a star for a couple reasons. I understand that all movers charge for materials ($ 5/​roll of tape, boxes, etc.) and also charge double-​time for driving.
The only issue I had with 24 MOVING was their seemingly over-​abundance of 5-​star reviews. There were plenty of 5 star reviews on Unilocal and CitySearch, but as I actually read through each review, I noticed that a lot of the written reviews were made by reviewers who created their profiles that same month, and only had maybe 1 or 2 other Unilocal reviews total. Also, many of the reviewers were vague about the details of their move. Not to make false accusations, but I’m curious if some of those reviews were written to bump up their ratings. It’s not so obvious on Unilocal,but their CitySearch reviews are littered with generic «The movers were great /​Very professional /​Careful with my things /​etc.», but no other details. Just something to be weary of if you read through the reviews.
My advice? Ask for Victor and Mark specifically, and you know they’ll do a great moving job for you.

The worst movers!!! liars. quoted me «at the most $ 700» to move 3 rooms of my house into an apartment. Move cost me $ 1600.00. Which the movers told me after they moved me. I also had to ask them to set my 65″ tv back up on the stand which was included in the move. 2 russian guys showed up on moving day who were rude. They broke one of my laser printers costing me over $ 450 in repairs which they covered only $ 180.00. Don’t call these guys!!!
Rip off!!!

What a fantastic experience moving with Tito and Antonio from Pink Moving. This past weekend (¹⁰⁄₂₃) I moved a 1 bedroom apartment from Brentwood to Westwood. My apartment in Brentwood was on the 11^th floor and Tito and Antonio had no problems navigating the move. They arrived right on time with a huge truck (white, not pink… which is fine by me!!). And were just super nice guys. Really professional, friendly, and detailed. Everything was treated with care, no time was wasted, and boy do these guys move fast. They finished the move in under 3 hours.
I was really dreading moving. But Tito and Antonio made it really easy. I could not recommend Pink movers any higher!!! A great moving experience.
I’m not sure if they grant requests — but if so ask for Tito and Antonio. Great guys, solid company.

If all you have is ikea and some boxes from college, these guys are for you. If you have real furniture that you want handled by professionals RUN to another company. They have ZERO moving blankets (even though I was assured they would have them in multiple emails). They also charge $ 25 for wrapping cardboard around items (basically what professional movers do with blankets, and that’s $ 25 per item). I have a $ 1,500 headboard with a giant gash in it thanks to a 3 mile move across Los Angeles, and gouged hardwood floors in our new place. They rounded up on hours worked (my wife is livid about this one). Their slogan says specializing in art and antiques; years ago I worked in a museum and I would DEFINITELY NOT let this place handle any real art. This outfit is 3 guys with a truck. These are NOT PROFESSIONAL MOVERS. I suspect all LA PROM companies are like this. BEWARE!!!

I hired this moving company to help me move my company’s office. We moved from a 3 room office in Reseda to a building with more space and a bigger office in Sherman oaks. We had around 8 desks and computers, 3 couches, cubicles, file cabinets, chairs, and other junk that was being held at my old office.
The guys at 24 Moving did a great job. First, the guy on the phone was very friendly and helpful. He explained everything to me about the time, date, and price of the move. The quote I received was the price they charged me at the end. There were no tricks, no hidden fees… just professional work.
When the guys arrived at my old office, they started to pack up things with me. The men were looked like professionals and came right to business. We had some fragile items that were bubble wrapped with care and moved carefully into the truck. They were working very efficiently and quick, but careful. I would definitely use these guys in the future, and would recommend them to my friends. 5 stars!

so i was dragged to Pride by my friend this past june, and it was actually really fun. There were a bunch of really cute half naked guys runnning around parading ahaha. Anyways, i saw this companys booth at Pride (it actually looked really cute) so i decided to use them for my move back to studio city.
i was actually really happy with their service. The movers were these tall russian guys who were pretty cute, and they got the job done pretty fast.
my total move cost me around $ 500, it was only so much bec i had them pack for me, and i used a lot of packing materials.
They were very friendly throughout the whole process, explaining what costs extra and really taking care of my furniture.
The BEST part of the move was the PINK truck (ahahah how often do you see that?!) and the crews shirts. The crew wore these pink shirts with a painted on tie! hahaah awesome!
i really wanted a shirt, but they wouldnt give me one =(booo!
so yea, if you want movers who you can enjoy watching ;) call these pink fellers!

Moving is a horrible experience. I spent a few hours comparing companies and chose 24 Moving because they seemed to be the most honest. I went with their «Golden Package» so I wouldn’t get overcharged for boxes/​tape/​crates etc (all the hidden costs of other companies). However, the salesperson said it would take 4 – 5 hours. It took 20. And because I had to be at work I couldn’t control how the hours racked up and get a feel as to what was going on. I had my Aunt there and she said they were moving but were wrapping every piece of everything on my shelves slowly and carefully.
The movers themselves complained that they were tired and wanted to go home on both days. They took forever. They went slow. They acted like they were doing me a favor.
The salesperson conveniently never picked up any of my calls on the second day. They lied and said they would assemble everything back as it was– that’s why I paid for the golden package. I still have 25 boxes and my tvs are in boxes and all the wires are in boxes– they did not assemble everything back.
DO NOT USE THEM. Reccomendation– get it written in your contract how many hours they estimate the the job. Make them come and look at everything BEFORE the moving job. Because the salesperson and the movers will not agree with each other. It’s a wicked system.
The move cost me $ 2700 instead of the estimate of $ 900– $ 1300.
Beware of hourly rates– they mean nothing without a limit of max hours written in to your contract.

I had a similar experience to Sharon in an earlier review. These guys are scam artists. I also had everything pack and ready to go which you could tell was a disappointment to them. They wanted to do most of it so they could really drag it out. They’ll also give you a morning appointment time and tell you they have to finish quickly so they can make their afternoon move. This leads you to believe that they’ll be fast. There isn’t an afternoon move, its part of their scam. The packing tape is part of the scam as well. Not only do they charge you for an egregious amount of the stuff, but they wrap everything with so much tape it takes forever to unwrap everything and get their blankets back to them. I was moving a mile up the road and they wrapped small tables with so much tape. They would wrap a blanket around it and then wrap each table leg with multiple rounds of tape. They wrap it tightly as well, so it’s a full time job to get it off. They could have gone around all four legs with a wrap and a half and it would have sufficed.
I also got the 15% story for a tip but like Sharon gave them a lot less. I can’t remember what I was quoted and what the final bill ended up being, but it was way off. The truth is they still ended up being somewhat less than the fixed price moving company that you see advertised. They should have just been up front and honest in the first place and not run the tape scam.
Overall and from my experience the whole local moving business is shifty and you need to shop around and look for «real» references.

When my favorite movers (Delancy Street) weren’t available I went with Laprom. I arranged to have 2 movers. When they showed up there were 3 and they told me that the jumbled email I had replied to confirmed 3 and I had to pay it. Ok.
The movers were pleasant but surprisingly slow. I was dismayed when it took over 4 hours to empty my 650 sq foot apartment. The move ended up taking the whole day and with a materials charge of $ 250 was just short of $ 1000! Delancy street moved the same stuff the same distance for under $ 700. Next time I’ll just wait until my favorite movers are available.

Chuck the sales supervisor (he states), is clearly unbalanced. Their website is full of lies. They state that their philosophy is to set the industry standard for professional, courteous service… I just had the typical, shady, sales switcheroo done on me.
I called yesterday & Eddie booked me 3 movers @ $ 85/​hr NO TRUCK. However, when he sent me email it had 2 movers & 1 truck @ $ 85/​hr. I emailed back to have him take off truck (I was providing my own), he did & did not revise the price.
I called today, spoke to Crazy Chuck & asked he readjust my quote (Eddie was out), to reflect 2 movers instead @ $ 30/​hour per/​mover as stated on their website. Although no conditions are stated on their site to the 30/​hr rate he proceeded to tell no YELL at me that they don’t have that rate available anymore & he was canceling my reservation w/​out even offering alternatives, nothing. I figured he was canceling original rezzie so we could start on a new one until he started to say good bye. I responded «umm, excuse me» you’re site says otherwise, he shouted «I don’t care what it says, we don’t have that rate available»! He really scared me because I did nothing to provoke this man. I understand he must deal with a-​holes regularly but wait for me to be a bi$@!% before you let me have it.
I of course asked to speak to his supervisor and he said he was the supervisor. At that point I had had it and said «You must be joking» and began laughing.
This place not only lied about their rates they lied about their mission statement which is pretty unethical in my book.
I HIGHLY SUGGEST YOU PAY A LITTLE MORE FOR CREDIBLE MOVERS. DO NOT GO HERE!!!