Horn Stash

I went in with my son to find a good intermediate to introductory professional level trumpet and we worked with Jose. Jose did a great job helping us. He was very friendly and knowledgeable.
At the same time, I also had a flute on consignment with them and the plan was to apply the flute toward the purchase of the trumpet. I spent $ 300 in repairs getting the flute ready to sell on consignment, didn’t like how my case was repaired from the start, and wasn’t sure if they ever showed it to any potential customer (because they told me they keep no record of this). In the end, I worked with Bonnie (the owner) hammering out the details of the trumpet sale. She offered me $ 100 for my flute toward the sale of the trumpet. Needless to say, I didn’t think this was a good offer. I told her from the beginning I was not happy with the flute case repair and was wondering if I could apply the portion I spent on the repair toward a new case (thinking if I did decide to leave it on consignment at least if they showed it to a customer the case handle did not seem loose and about ready to fall off). She said no, that I had it repaired two years ago, and that I should have said something then. I told her I said I wasn’t happy from the start, but the reply from the store was «this is the best we can do». No offer to give me credit to apply to a new case then. I was surprised at Bonnie’s lack of professionalism in dealing with clients, especially one who was about to spend almost $ 2000 in her store. She was rude when I said I was dissatisfied with the flute case repair and asked for that portion to be applied to a new case. In the end, she gave me the $ 20 I was looking for toward the price of the trumpet. She only did this when I said I was going to communicate my negative experience (and only after her saying «are we finished here-​can I go back to what I was doing?» in a very sassy tone as if what she was doing in back was more important than working with a customer in front. I ended up taking my flute out of consignment. She nearly killed the $ 2000 trumpet deal as I was about ready to walk out of the store. In the end, I looked at my son, the trumpet, and Jose (who did such a nice job helping us) and decided to purchase the trumpet on both of their accounts. I give this store two stars. Jose’s professionalism kept it from getting just one.

I bought a trombone from this shop in October 2013. They went above and beyond in answering my many questions, sending extra pictures too, so that I felt comfortable buying it online without playing it first. It was delivered exactly as described and in great shape. Their prices are fair or better and they do a great job packing and shipping. Everyone who helped me was a musician too, which meant they could address technical questions easily. Highly recommended.