Neptune Society

I contacted the Neptune Society some months ago as my father was close to death. They didn’t email or call me back at the time. Months later, after he’s long since passed away, they auto-​call every day, sometimes twice. I have asked them to take me off their marketing list. They promised it would be done, multiple times, and that I would receive no further calls, and I kept believing them. There was a pause around Memorial Day. Today I received another call.
I think 1) the kind of organization that ignores you for months after you make a simple request for information, and then 2) relentlessly robo-​dials you every day, hanging up or disregarding your requests = 3) the kind of organization you shouldn’t do business with. Certainly, they don’;t have respect for the living or the dead.
I believe the other post wherein some senior citizens were sold products they didn’t need. I can just imagine it. I think the management of this organization should collectively utilize it’s own services ASAP.

With the recent passing of our brother we found Neptune as we were searching for the services they offer. From the first phone call to the last call, they were professional, compassionate and always willing to do more than what we expected. During a very difficult time we were able to lean on them. Paula and her staff go beyond expectations, they deserve more than 5 stars and this will be my first call if ever needed again.

After our friend passed away at home recently & they had used Neptune, we investigated their services. We were at our neighbor’s home that evening and thru the entire process with Neptune … they are very understanding and compassionate! The online information they provide is outstanding & comprehensive plus the representative who visited was excellent.
Obviously, we purchased our creamation services from them and are very happy they have world-​wide coverage because we do travel quite a bit.
At the memorial service yesterday for our friend, Neptune assisted with the Honor Guard, which was extremely moving for everyone. If you are interested in creamation services or need more information, we highly recommend speaking with them because we’ve seen them in action and they are excellent! I also went with my friend to collect her husband’s ashes & the flag… they were more than compassionate, helpful and loving.

I had received an offer in the mail for an estimate from the Neptune Society. since it had been my plan to have a cremation anyway I decided to send in the offer and have the rep come over to my home and we could talk about it.
the representative /​salesman Jim was spot on time and had all the information at his fingertips. This is NOT a complicated process. You can get the basic plan which covers you within 75 miles of your home and you can add a supplemental for under a grand that covers you WHEREVER you may wind up when the time comes.
The agreements are simple, short and straight forward. If you can read quickly it is possible to read the whole agreement right then and there. No legal mumbo jumbo just common sense stuff. You give them your basic information like who to contact and other personal info. it’s a one page deal.
I paid right then and there. Simpler for me. You can pay overtime or use a credit card. The representative, Jim was the star of the show. Very friendly and not pushy, explained everything very precisely. Jim left contact information which I can use to make changes to my next of kin information or address changes, etc. I will be getting a permanent membership card which has a large phone number emblazoned on the front for my wallet.
It brings you a lot of comfort to know that these things are taken care of in advance and will cover you anywhere you travel. They can send the urn to wherever you designate. If you choose you can pay a cemetery separately to bury your ashes and have a nice headstone installed for anyone who may want something to visit. My mom did just that.
Visit their site, check out reviews. You are not going to find a better place to get the job done. Oh and BTW I got PRE NEED KIT as a bonus, not bad.

Haven’t actually *used* the preplanned cremation service we purchased from Neptune Society, but I thought I’d post a review of our experience with Louisa, their sales rep.
We competitively priced the preplan option with current at-​need pricing for a direct cremation and the prices are competitive. They also offer a true 30 day money back guarantee in case you get buyers’ remorse or find a better option.
Louisa did a great job of describing the plan, and the options available. She helped guide us through the paperwork and made it simple. Hopefully, we won’t need to use the plan for a lllooonnnggg time, but it’s nice to know it’s there.