The Bob Rohrman Auto Group

We experienced a condescending attitude today by the GM, Steve Bernstein at Arlington Lexus in Palatine along with false representations by salesman Tom Fraz and Jim Cooper.
My fiancé asked Mr. Cooper with Mr. Bernstein present why among all Rohrman dealerships there was not a single female GM. His response was «Why do we need female managers.». Needless to say it got pretty ugly after that. Far more to our story which will be told in multiple social media outlets. The end game was that we were not 100% satisfied, not even 10% satisfied with the level of service we received. Mr. Rohrman was copied in on email traffic but never intervened. Between two leases and a outright purchase, she spent over $ 100K. Never, ever, again Mr. Rohrman.
Update: Rohrman Auto Group refuses to take any responsibility.

Don’t buy a used car from them. Go to Carmax they at least stand behind Their cars. last time they will make money off Me
Should of just went to Carmax

Can’t give them negative review. Very aggressive and rude salesman. Felt he will beat me up. We had considered buying a Quest for our expanded family. Price already known through the Vehicle Purchase Program. I was lured by the internet specialist. Granted, she was nice, but I was told that her job is only to bring traffic in… Went for an appraisal on my car as I have 3 year old Outback. Started to get suspicious when the salesman asked me how much I owe on the car. How is that related to the value of the car, I don’t get it. Anyways, this is not the place I will drop 30K in. They don’t deserve to stay in business. In this day and age!!!

Scammers!!!
I remember when i was a kid, I loved those «Bob RoOoOHRMAN» commercials with the lion. NOT ANYMORE!
First, I get a piece of mail from them saying I could have won a new Nissan Altima. It was a scratch and win thing, I scratched it off and according to the rules, I won. Of course, it was way too easy, so I go to the dealership and I really «won an opportunity» to test a key to see if it opens the car. If it did, then I won. So I try it and NO!
They tell me my prize for trying was an MP4 player. I figured that was cool, BUT THAT WAS A LIE!!! I won a certificate to pay only $ 30 for a generic 1GB MP4 player. That’s like telling someone they won something and giving them a coupon book for used toilet brushes. What a boatload of monkey crap!
I added one star because they didn’t try to pressure me into buying a car or even looking at one. Other than that, YOU SUCK BOB ROHRMAN!!!