UPS

Horrible customer service. I have been trying to get a package delivered for 5 days now because an incompetent driver left a delivery slip at the door of my four-​unit condo building with only a unit number, not my last name. We don’t use unit numbers: its not even on the package! I had no idea the package was for me until I contacted the shipper in concern. And the driver didn’t even bother to attempt redelivery. I’m supposed to go to a pick up center. I don’t think so. I have packages shipped to my house because I don’t have time to go to stores.
After calling UPS corporate the situation was directed here. I was told I would receive the package last night (Monday). When it didn’t arrive I called back here and was told by Leonard that the driver hadn’t bothered to go to the pick up center (his words) to get the package, so now it won’t be delivered until Tuesday. No apology, no «how can we fix this?» … simply a «it sucks to be you» attitude.
I called corporate back and was told they would contact this facility and try to get the package delivered Monday, and I would at least get a phone call. I’m still waiting on that phone call. Leonard doesn’t seem to be particularly responsive.
UPS service has gotten progressively worse in the past few years, and I will go out of my way to avoid using them ever again.
UPDATE: Still no package; Leonard essentially hung up on me when I called to inquire about it.

There are so many things wrong with this place, though I am forced to come here because UPS does not allow the shipping of firearms or ammo through its UPS Stores, only Customer Centers (for whatever asinine reason).
They do not have the ability to package items for you, therefore you have to go to a UPS Store to get it boxed up BEFORE heading to the Customer Center to ship it. This makes shipping anything firearm related a huge hassle.
To top it all off, they ban the carry of concealed sidearms for those licensed by the Illinois State Police. Way to treat people like children, UPS.
I am definitely going to begin trying to find alternative couriers.

Burn me once, shame on you, burn me twice, shame on me.
This is the second time UPS has used «the weather» for delayed products.
AFTER, WELL after the storm of February 2 our package was directly dropped off late morning and by Feb 5 it was STILL in the Chicago suburb of Hodgkin awaiting shipment to Oregon.
Never again.
There are too many Kinko/​FedEx stores and one within a mile of my house.

Yah, just that, at first I almost got this place confused with the one on E Dundee. I was on that page and I was like, why such high rating?
This place is their fulfillment center, if you have a package you did not pick up, was delivered and you were not home, this is where you need to go pick it up if you live nearby. Walking into this place was a bit sketchy, kinda like walking into a jail. Old, dark, and questionable people.
I got there, they could not located my package!!? I was just called 1 hour ago saying my package was ready to pick up. Turns out the lady was looking at something wrong in the system. Then another lady was setting up to ask me to sign for the package, took her forever to set that signature system up and she kept having problem. I think logistics is KEY at any shipping carrier, I just don’t see how they can get things right with so many mistakes.

First off, place looks severely outdated and understaffed. Now hear me out, I’ve been here a few times with negative results. However, I had to pickup a package tonight that resulted in a positive experience. The young gentleman with the cap was extremely helpful and apologetic that I had to wait for my package on the truck to get in. Between helping me, the customer, and the lady he was training, he always was upbeat, friendly, and enthusiastic. I appreciate hardworking people that take pride in their work so that’s why I gave it 4 stars. ‘Murica

When they pay attention to what they are doing they are fine and the packages seem to go out on time. When they start bantering with each other guess what — my packages don’t go out on time. I wonder why that is. Fed up.

Rude, impatient, poor communication skills with their own people, unorganized… Etc. I wasn’t expecting great service to begin with, but I’ve been waiting one hour for a package that they «found» 50 minutes ago.