Pep Boys Auto Service & Tire

Oh, the horror! They sure do seen real nice. The tires come with free rotation and I paid for road hazard. Also got an alignment. After my first time coming in for the free tire rotation. They tell me my CV axles are leaking damaged and need to be replaced. I found this odd because I just had them rebuilt. I told them they were just replaced less than 20k miles ago. I ask which part is leaking and if the boot is cracked I got no answer. Ignore them and keep driving as normal. As there’s nothing wrong they just been replaced already. The next time I come back for the rotation again they tell me my wheel bearings need to be replace and they’re all wobbly. At that point I knew I was being scammed the Bearings have shown no sign of ware previously. Once I leave the shop the front wheel bearing is now vibrating which it had not done previous to the visit. The premium part was a $ 116 and held in place by 4 bolts. They quoted me $ 786 to change 1 wheel bearing. I continue to drive the car and come back with a road hazard they refused to honor my road hazard warranty. The tires they sold me turned out to be the generic pepboys brand made to a lower specification then standard tires. They were supposed to carry a 60k mile tread life warranty however I only received 26k miles before they are ready for replacement. They would not replace the defective tires they sold me they claim this was normal for their tires and that I was abnormal for asking for the warranty on them to be honored I even went to the manufacturer’s website which is Cooper and show them the Coopers warranty replacement policy and the manager Mike became very rude as he normally was kind of a rude guy telling me wrong information and when I asked him about it he give me a short attitude about it. Now trying to get a manager on the phone other than Mike the store manager and greenie who is the assistant manager who claims to be a major supervisor of the store is a terrible horrible joke on the human kind. Pep Boys hides themselves behind smoke and mirrors, hurdles to climb over, people to talk to and hoops to jump through just to try to talk to somebody who can press a button on a keyboard and fix your problem in an instant. I’ve reached out the corporate who doesn’t take incoming calls. I’ve owned tires on my car most of my life. Never ever have I had a set of tires wear out so prematurely, never have I ever had such terrible customer service or support. All the stories you hear about mechanics scamming customers, is happening right here at your local Pep Boys garage! I was recently under the car to change my CV axles which are supposedly damaged again when I remove the factory axles what I found was absolutely appalling they were not leaking and the boot was not cut somebody took their pliers and undid the clamp that holds the rubber boot on and slid it back and put it back on loose so the rubber boot was not tight and you can actually see the tension mark where a clamp was previously when they were originally installed and where they moved it back to make sure that leaked onto my brakes. brakes burn the grease and make the car smell real bad. So, They convince me I need to replace a part that was still new. I replace both bearing hubs as well at the same time and found nothing wrong with them, at all. You can turn them no grinding. The one they claim was damaged you can shake it and hear loose stuff inside of it. After closer inspection it appears that somebody forced sand in with a flat head screwdriver. You can see the rubber damage where this was done, you could tell it was pushed in from the outside. These people intentionally and maliciously cause damage to my vehicle to give further money out of me. They are milk customers like cows and they’re proud of it! They brag and laugh about it in the room while you wait. While I completed this work on my car I also noticed the tires were worn on the very inside only I have metal wires showing on the rubber. It’s very clear that these bozos never put an alignment on the car. That is why its been pulling to the right. When I said something to them I was ignored. All of the outer tread on the tires still look brand new the inside 2 inches are worn down to the rubber due to a bad alignment why did you even charge me for an alignment if you had no intention of doing it. These boys are horrible save yourself some time go to a different shop. I will never step in a pep boys ever again and I can’t wait to see them close their doors! if any of the CEO’s up there wonder why their stock has been dropping just look at how horrible you service your customers how you steal and lie and cheat to your customers and why nobody can get ahold of you when is your problem. you’re hiding behind smoke and mirrors as if you were a masked villain.