Southeastern Honda

A very unpleasant situation was turned around by the service manager, Joe, and his team, Danny and Randall in particular. They explained, in detail, the diagnostics performed and ensured I understood their procedures and am happy with the outcome. After several awful experiences at Space Coast Honda I am pleased to find a caring team at Southeastern who provide excellent customer service.

First, I have never written one of these before. I came into SOUTHEASTERN HONDA a little over two months ago because my AC was not working. The hot hair was blowing but no cold air. They charged me for a $ 175 for a diagnostic to see if there was a leak and told me to come back in a couple weeks when the air starts to become hot again. After I left the dealership my air was on and off cold air. I came back two weeks later and they told me that there was no leak and that I would have to come back when my problem happened again. I was extremely confused because my problem NEVER STOPPED. My problem was happening ALL THE TIME. So as I was leaving I turned on my car and once again the hot air blows out. I walk inside to tell Thomas. He calls the mechanic to come check out my car in less then 5 min the mechanic says its my compressor and coil. My car was in there for an oil change and the diagnostic check and in the shop for hours. How did they not figure that out sooner? Anyways, we go in side to get quoted. They wanted $ 1300 for a compressor and coil. I could not afford that especially after paying almost $ 200 for a diagnostic test that didn’t need to happen because all they had to do was turn on my car and see the compressor didn’t click (like the mechanic said). Honda did not apologize for even charging me for the diagnostic test or that my car has been in there 3 times and how they didn’t just open the hood and realize there was no «click».
A month and a half goes by with me driving without AC trying to find a way to pay for this and I head over to SOUTHERN CAR CARE today (referred to by a friend). The man drops what he is doing and starts checking out my car. He starts sticking a sharp metal pin with a light on top to see if electricity was flowing through certain parts. He then opens the fuse box that is under my hood and sticks the pen in the AC one. He then unplugs the AC fuse and puts one that he had from his shop. My compressor clicks on and my AC immediately turns cold. The part was only 18.50! Along with his labor 49! He told me I did not need a new compressor and I have been driving without AC for a tiny tiny problem that took him 5 minutes to find!
I paid him and thanked the man.
Side note: I asked honda about my headlights because they were hazed over. The man who does them I believe was sick but they wanted an outrages amount of money. I asked the man at SOUTHERN CAR CARE and he buffed them and they were like brand new. Better yet, he didn’t charge me a dime!
I am from California and I have never had this much trouble with CA Honda dealership. Very disappointed in how incompetent SOUTHEASTERN HONDA was but unfortunately, they are the closest dealership to where I live now.

very polite and friendly. Unfortunately all the issues they brought up with my car were verified to be unfounded by my own mechanic who has many many years experience. Therefore I will unable to buy another Honda unless I move from melbourne. I cannot think it will be pleasant to have a brand new one and take it for service there. Perhaps Toyota this time around.

I had a great experience buying my 2014 Honda CRV. Dan was the salesman who helped me. I am so pleased with my new car. Would send anyone looking for a new car to go work with Southeastern Honda to get it. Thank you to all that were there to make my experience so wonderful.

Shouldn’t receive any zeros. Very domineering and snooty. Were rude and uncooperative